Mindex is looking for a customer-focused IT Support Administrator to provide reliable technical support across our organization. In this role, you’ll configure and maintain employee devices, troubleshoot hardware and software issues, support Microsoft 365 services, and assist with account access, onboarding, security, and IT asset management. The ideal candidate is organized, responsive, and comfortable managing multiple support requests while delivering a positive experience for end users.

Compensation

$19.71 – $29.33

What You’ll Accomplish

• Deploy, configure, and maintain end user Windows and Mac workstations.
• Provide ongoing support to end users for hardware, software, and access-related issues.
• Manage and maintain inventory of company IT assets.
• Troubleshoot operating system, network, software, and application issues.
• Actively manage multiple support queues by reviewing, prioritizing, investigating, routing, and resolving support requests while ensuring adherence to established service expectations.
• Support onboarding and offboarding activities including account provisioning, device preparation, and access administration.
• Create and maintain IT procedures, knowledgebase articles, and technical documentation.
• Support and administer Microsoft 365 services including:

o   Exchange Online

o   Microsoft Teams

o   SharePoint Online

o   Entra ID (Azure AD)

o   Microsoft Intune / Endpoint Manager

• Support and maintain third-party business applications and services.
• Assist with security-related tasks including account reviews, MFA support, endpoint management, and compliance efforts.

On-Call Responsibilities

• Participate in an after-hours support rotation.

• Respond to critical alerts, outages, and escalations according to established procedures.

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred, or equivalent combination of education and professional experience.

• Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role.

• Experience supporting Microsoft 365 environments.

• Experience working with Windows operating systems and Windows Server environments.

• Experience working with MacOS and Apple Business Manager (ABM).

• Experience with Microsoft Intune, Entra ID (Azure AD), Office 365, and SharePoint.

• Experience utilizing ticketing systems and documenting technical procedures.

• Experience supporting cloud-based platforms or managed service environments is preferred.

• Experience with monitoring platforms, alerting systems, or incident management processes is a plus.

Why Join Mindex?

For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.

In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.

• Flexible Time Off
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life and Disability Insurance
• Professional Development Opportunities

Additional Information

Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.

Physical Requirements/Conditions:

Prolonged periods sitting at a desk and working on a computer

No heavy lifting is expected. Exertion of up to 10 lbs.

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

SUMMARY

This role requires being fully fluent in both Spanish and English. Candidates with safety audit experience in LATAM are strongly preferred.

The QHSE Audit Support Professional plays a crucial role in guiding Avetta clients and contractor/supplier members through the pre-qualification and audit process, providing expert explanations and coaching on QHSE Audit requirements.

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home).  Candidates within commutable distance are preferred, but those outside of an office area may be considered on a remote basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support and Clarification:
  • Proactive support and outreach for Avetta customers
  • Create and enhance Avetta audit resources
  • Provide clarification on gap assessments for contractor/supplier HSE management systems, programs, and protocols
  • Apply risk and hazard assessment methodologies across various industries serviced by Avetta (e.g., Oil & Gas, Petrochemical, Industrial, Communications, Facility Management, Construction, Mining, Aviation, Transportation, Marine/Maritime Operations, and Rail)
• Coaching and Development:
  • Coach contractors/suppliers in developing policies/procedures based on regulatory requirements
• Customer Interaction:
  • Respond promptly to customer inquiries
  • Handle and resolve customer concerns promptly and professionally
  • Perform customer safety exposure and hazard verifications
  • Record details of inquiries, comments, and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
• IDEAL QUALIFICATIONS:
  • Education: Bachelor’s degree in a relevant field preferred.
  • Regulatory Knowledge: Proficient understanding of agencies such as EPA, MSHA, NFPA, NIOSH, ANSI, ISO, etc.
  • HSE Experience: 8+ years of industry QHSE experience is required.
  • Technical Proficiency: Aptitude for learning online software systems; working knowledge of PC systems, preferably Windows.
  • Communication Skills: Excellent professional communication skills, both written and oral; bilingual proficiency is a plus.
  • Interpersonal Skills: Strong interpersonal skills with the ability to interact effectively with staff, members, and other stakeholders.
  • Analytical Skills: Strong problem analysis and problem-solving abilities; attention to detail and accuracy.
  • Time Management: Excellent time management skills; ability to work under intensive deadlines.
  • Conceptual Thinking: Ability for conceptual thinking and understanding of other major areas of the company.
  • Sales and Customer Service Knowledge: Understanding of sales, customer service, and business development to integrate concepts and theories.
  • Team Collaboration: Ability to communicate and integrate information effectively in both one-on-one and group settings.
  • Regular and Predictive Attendance

At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role’s responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.

The salary range for this position is $70,000 - $90,000 USD per year, with a potential bonus.

Benefits included:

• Health, Dental, and Vision Insurance
• 401(K)
• Paid Time Off

To apply for the QHSE Audit Support Professional position, please submit your online application by September 1, 2026, at 11:59 PM PST.

#LI-Remote

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Experience team, you’ll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. The working hours will be between 12pm-2am covering US hours.

What You’ll Do:

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

• Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
• Language: Fluency in English - both written and verbal
• Customer Service: Background in contact center or customer-facing roles
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

Position Overview

As a Simulation Consultant at Minitab, you will support customers throughout the Customer Engagement Lifecycle to help ensure the successful implementation, adoption, and use of Minitab solutions.

You will collaborate across teams to deliver high-quality training, coaching, consulting, and timely customer support while maintaining consistent project execution and documentation. In this role, you will also identify opportunities to improve processes, enhance customer value, strengthen customer relationships, and support opportunities for additional services and growth.

What You’ll Do

Simulation Consulting & Technical Delivery

• Work with customers to understand operational challenges, business objectives, processes, data requirements, and measures of success.
• Support the design, development, verification, and validation of  discrete-event simulation models that accurately represent customer processes and systems.
• Use Simul8 to evaluate scenarios, identify bottlenecks, assess resource requirements, quantify operational risk, and support evidence-based decision-making.
• Analyze model outputs and translate simulation results into clear business insights and actionable recommendations for customers
• Support the facilitation of  model discovery sessions, customer workshops, model reviews, training sessions, and project presentations.
• Advise customers on simulation modelling methodology, model design, experimentation, and effective use of Simul8.
• Review and troubleshoot customer simulation models and provide advanced modelling guidance where required.
• Maintain appropriate documentation covering model assumptions, logic, data inputs, validation, experiments, results, and recommendations.
• Continually develop expertise in discrete-event simulation, Simul8, analytics, and relevant customer industries.

Customer Lifecycle & Project Delivery

• Contribute to the Customer Engagement Lifecycle (CEL), with service delivery that is executed to the highest standard.
• Support the deployment of products and services, ensuring aligned execution, governance, and process adherence.
• Maintain procedural compliance, document activities accurately, and complete deliverables on time and within budget.
• Track work hours by activity type in appropriate systems to support accurate reporting and resource planning.
• Work with leadership to enhance customer experience and maximize ROI, supporting measurable value realization.
• Apply standardized project delivery frameworks for the Customer Success team to promote consistency in service execution.
• Support effective adoption and utilization of Minitab solutions and collaborate with internal technical teams to continually improve customer experience when using Simul8 software.

Customer Support & Success Operations

• Provide assistance to the technical support team to resolve advanced modelling queries.
• Identify departmental roadblocks and contribute towards process improvements to enhance the overall effectiveness of the Customer Success organization.
• Capture and maintain detailed customer interaction records, including suggestions for improvements or modifications, ensuring accurate documentation for future reference and operational insights.
• Assist with the enablement and onboarding of new team members, supporting consistent knowledge transfer and skill development across the team.

Cross-Functional Collaboration & Organizational Contributions

• Contribute to strategic initiatives by participating in working groups, volunteering for tasks, and presenting at company meetings to support broader organizational priorities.
• Liaise with Sales and Marketing to provide subject-matter expertise and maintain accurate, aligned communication throughout the customer journey.
• Participate in cross-functional and process team meetings to support coordinated decision-making and ensure shared understanding across departments.
• Engage in projects initiated by department leadership to enhance departmental operations and support continuous improvement.

What We’re Looking For

• Bachelor’s degree in Industrial Engineering, Operations Research, Systems Engineering, Computer Science, Mathematics, Business Analytics, or a closely related discipline. Equivalent relevant professional experience may be considered in lieu of a degree.
• 1+ years of professional or academic experience developing discrete-event simulation models to analyze business processes, operational systems, or complex workflows.
• Experience using discrete-event simulation software. Experience with Simul8 is preferred; experience with comparable platforms such as Arena, AnyLogic, Simio, FlexSim, or similar simulation tools will also be considered.
• Understanding of simulation modelling principles, including model conceptualization, data analysis, verification and validation, experimentation, scenario analysis, and interpretation of simulation results.
• Experience translating business or operational problems into analytical or simulation-based solutions.
• Experience working directly with customers or internal stakeholders to gather requirements, understand business challenges, and communicate technical findings and recommendations.
• Strong analytical and problem-solving skills with the ability to work with processes, data, and systems.
• Experience with at least one programming or analytical language such as Python, R, SAS, Java, or C#.
• Strong verbal and written communication skills, including the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to travel occasionally to customer or partner sites, industry events, and tradeshows, approximately 25% of the time.
• Ability to speak, read, write, and understand English.
• Spanish-language proficiency is preferred, particularly for supporting Spanish-speaking customers and stakeholders.

Core Competencies

Success in this role calls for:

• Ensures Accountability: Holding yourself and others accountable to meet commitments.
• Demonstrates Self-Awareness: Using feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Manages Ambiguity: Operating effectively even when circumstances are uncertain or the path forward is unclear.
• Plans & Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Action Oriented: Taking on new opportunities and tough challenges with urgency, energy, and enthusiasm.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

This role can be based onsite in State College, PA, or remotely within Pennsylvania.

Our Benefits:

HEALTH INSURANCE:  Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.

LIFE INSURANCE:  Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.

RETIREMENT PLANNING:  A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.

PAID TIME OFF:  Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years.

HIGHER AND PROFESSIONAL DEVELOPMENT: The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development.

FLEXIBLE SPENDING ACCOUNT:  Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions.

HYBRID WORK SCHEDULE:  We offer a hybrid work model for eligible positions.

PREMIUM BENEFITS:  At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.

This position is ineligible for visa sponsorship.

To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job application remains open until filled.

Mindex is looking for a customer-focused IT Support Administrator to provide reliable technical support across our organization. In this role, you’ll configure and maintain employee devices, troubleshoot hardware and software issues, support Microsoft 365 services, and assist with account access, onboarding, security, and IT asset management. The ideal candidate is organized, responsive, and comfortable managing multiple support requests while delivering a positive experience for end users.

Compensation

$19.71 – $29.33

What You’ll Accomplish

• Deploy, configure, and maintain end user Windows and Mac workstations.
• Provide ongoing support to end users for hardware, software, and access-related issues.
• Manage and maintain inventory of company IT assets.
• Troubleshoot operating system, network, software, and application issues.
• Actively manage multiple support queues by reviewing, prioritizing, investigating, routing, and resolving support requests while ensuring adherence to established service expectations.
• Support onboarding and offboarding activities including account provisioning, device preparation, and access administration.
• Create and maintain IT procedures, knowledgebase articles, and technical documentation.
• Support and administer Microsoft 365 services including:

o   Exchange Online

o   Microsoft Teams

o   SharePoint Online

o   Entra ID (Azure AD)

o   Microsoft Intune / Endpoint Manager

• Support and maintain third-party business applications and services.
• Assist with security-related tasks including account reviews, MFA support, endpoint management, and compliance efforts.

On-Call Responsibilities

• Participate in an after-hours support rotation.

• Respond to critical alerts, outages, and escalations according to established procedures.

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred, or equivalent combination of education and professional experience.

• Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role.

• Experience supporting Microsoft 365 environments.

• Experience working with Windows operating systems and Windows Server environments.

• Experience working with MacOS and Apple Business Manager (ABM).

• Experience with Microsoft Intune, Entra ID (Azure AD), Office 365, and SharePoint.

• Experience utilizing ticketing systems and documenting technical procedures.

• Experience supporting cloud-based platforms or managed service environments is preferred.

• Experience with monitoring platforms, alerting systems, or incident management processes is a plus.

Why Join Mindex?

For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.

In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.

• Flexible Time Off
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life and Disability Insurance
• Professional Development Opportunities

Additional Information

Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.

Physical Requirements/Conditions:

Prolonged periods sitting at a desk and working on a computer

No heavy lifting is expected. Exertion of up to 10 lbs.

12twenty is the leading platform for employers to connect with elite early career professionals. Our community includes millions of students, recent graduates, and alumni from top business schools, law schools, and universities around the world. We take pride connecting our community of candidates with recruiters from top companies across industries. Come join our fast growing organization!

We are growing quickly here at 12twenty, and it’s our priority to hire A+ players to join us on our mission of rapid expansion and world domination! We are looking for a savvy Account Manager to help us optimize our employer customer experience—ultimately creating loyal, repeat customers and driving company growth. If you are a self-motivated team player with a great attitude, excellent communication skills, a strong work ethic, and a passion for building relationships, we’d love to hear from you!

As our Account Manager, you will:

● Serve as the primary post-sale point of contact for employers using 12twenty to connect with top talent, building strong relationships and ensuring they achieve their hiring goals

● Own client retention and minimize churn by helping employers realize the value of 12twenty’s platform and how it meets their recruiting and hiring needs

● Proactively identify and manage expansion opportunities within existing employer accounts and collaborate with 12twenty’s Partnerships team on strategic growth initiatives

● Prepare and facilitate virtual and in-person account reviews, training sessions, webinars, demos, and other strategic engagements tailored to employer users

● Educate employer customers on best practices for maximizing their recruiting success through 12twenty’s tools and technology

● Identify opportunities for process improvements within the employer success function, share findings with leadership, and implement changes to improve efficiencies

We’re looking for someone who has:

● 4-6 years in account management, customer success, sales, and/or project management

● Ability to manage a large portfolio of clients and demonstrated ability to grow accounts

● Strong cross-functional skills, including the ability to motivate and influence internal team members to meet business objectives (e.g. implementation, product, sales, engineering, support)

● Ability to think on your feet and quickly grasp new concepts

● Confidence in making decisions and recommendations

● Bachelor’s degree

We’d LOVE it if you had:

● Working knowledge of Google Suite, MS Office Suite, and Salesforce

● SaaS, Higher Education, and/or Recruiting experience

● Solution Selling Experience

You’ll be joining a team of passionate, talented, and diverse hard workers who share a common goal and an unbreakable commitment to tackling it. We are focused on building the tools we wish we had when we were hiring and are proud to have a product that we 100% believe in. We love this company and are all personally invested in its success—not only for us but even more so for the customers we serve. Sound good? If so, we really want to meet you!

Annual compensation range: $80k - $85k base salary, $100k - $105k OTE

The annual compensation range for this position is listed above. This salary range is an estimate, and the actual salary may vary based on company compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location.

In addition to the range below, US employees are eligible for equity. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), and paid time off.

Benefits & Perks:

• Competitive salary
• Generous PTO policy
• Full benefits, including 401(k)
• Regular team happy hours and activities
• Remote work flexibility

12twenty is an enterprise level talent acquisition platform connecting the world’s largest employers with students and alumni from top business schools and other graduate level institutions. The market for talent, especially highly qualified talent, continues to grow more and more competitive. 12twenty’s unique position as the connection between students, schools, and employers has fueled our rocketship growth. Come be part of our journey!

12twenty offers competitive salary and stock options and an amazing team to innovate and collaborate with. We love what we do, we embody a passion for continuous improvement, and we support each other to be excellent!

Check out a video from a recent user conference: https://vimeo.com/254762533

About Toolbox

Toolbox is a Technology company founded in 2013. Our Vision is to Become the fastest Technology Solutions Provider across industries and our Mission is to “Act as the key business partner across industries by enabling the generation of new profitable business through the use of our unique know how to develop technology”. We deliver SPEED.

Our current successes are in the online TV industry. We provide a wide range of products covering User Authentication & Authorization Services, Content Aggregation & Distribution and App Development for End Users, aimed to Content Providers and Multiple Services Operators.

We are a product company, our goal is to guide and accompany market development, building solutions which can be leveraged by as many clients as possible. Our products are used by hundreds of Content Providers and Service Operators in the five continents: WARNER MEDIA, NBC UNIVERSAL, SONY, ATRESMEDIA, PARAMOUNT, DIRECTV among them. 90% of internet traffic related to Online TV in Latin America goes through Toolbox.

What Challenges Await You?

• Functional and regression testing.
• Incident management and reporting.
• Ensure the correct operation of the production processes.
• Recurring user experience test execution on web, mobile and 10-foot applications.
• Preparing bug reports with detailed descriptions.
• Ability to undertake assigned responsibilities and execute them.
• Ability to interact in a collaborative way within a thriving team.

Minimum Requirements

• Experience in the position.
• Vocation to ensure the quality of the generated solutions.

What will you get from us?

We know that extraordinary people do not choose their jobs based only on the benefits, but we make a great effort to make sure that each of us who are part of Toolbox can achieve success and improve every day.

About the Team

Besides hiring the best tales, we believe diversity in terms of perspectives, ideas and cultures helps creating the best products and solutions. At Toolbox we work with cutting edge technology to build robust, high availability systems, able to handle high load and concurrency. We look for people bringing fresh ideas from the high concurrency system design, non-structured data organization, distributed computing, API design and Mobile areas.

As a member of the Development team, you will work in a project critical to our success, with the chance to switch products as our portfolio evolves. We need versatile people, who enjoy challenges at every stage of the development cycle, who push the envelope and make things happen.

Toolbox will always be a technology company. We hire people throughout the technical spectrum, who impact the life of millions of people through their work.

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Company Description

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth.

A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

About the project

We are working in an ITIL based model in a large range of client industries, providing multiple services across different Business Lines. Through this project you will gain experience in working in a flexible, multi-cultural and agile environment, as well as develop technical and interpersonal skills.

Job Description

We are looking for a Monitoring Support Engineer, able to work on 12 hours shifts together with the other team members. Our new colleague will take care of our clients’ infrastructure by proactively checking the availability and performance of different servers and applications.

Job Description

• Proactive Monitoring: Guard the health of distributed systems using Nagios, Check MK, Zabbix, and Grafana, swiftly spotting anomalies to prevent downtime.
• Incident Triage: Apply ITIL Incident & Request Management in Jira Service Management / ServiceNow, categorising, prioritising, and escalating issues to the right resolver teams.
• Stability Safeguard: Run scheduled infrastructure checks (OS, network, databases, cloud resources) and execute corrective actions that keep SLAs on track.
• Collaboration Hub: Act as the communication bridge between internal squads, external vendors, and cloud providers (AWS, Azure, GCP) during critical events.
• Insightful Reporting: Maintain clear, up-to-date runbooks and dashboards so stakeholders have real-time visibility into platform health and incident trends.
• Continuous Improvement: Drive root-cause analysis for recurring problems and suggest automation or process enhancements that raise service reliability.

Qualifications

• Very good communication skills and high attention to details
• Willingness to work in a 24⁄7 rotating shift schedule (day shifts and night shifts)
• Capability of recognizing problems and gathering information in order to solve them
• Sharp attention to detail with the ability to create and maintain accurate documentation
• Strong analytical approach and problem solving skills needed for complex issues
• Proactive attitude, active team participation, and a collaborative mindset
• Focus on customer service, user experience and delivery of organizational priorities
• Ability to efficiently collaborate with multiple teams and stakeholders
• Ability to stay organized, be pressure resilient and open to change
• Strong English language skills, both in writing and speaking
• Regular use of AI tools to improve productivity, automate or reduce repetitive work, support decision-making, and deliver higher-quality outcomes.
• Ability to use AI tools responsibly by structuring effective prompts, critically validating outputs, understanding limitations, and taking ownership of the final result.

Nice to have:

• Basic ITIL awareness and operational knowledge is also considered an advantage.
• German language is considered a plus

Additional Information

As a people-first organisation, we believe diversity strengthens our teams and drives innovation. All employment decisions are based on merit, skills, and performance, without discriminating based on any personal characteristic. This reinforces our commitment to providing an inclusive and respectful workplace.

At Accesa you can

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.

Company Description

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth.

A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.

With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.

About the project

We are working in an ITIL based model in a large range of client industries, providing multiple services across different Business Lines. Through this project you will gain experience in working in a flexible, multi-cultural and agile environment, as well as develop technical and interpersonal skills.

Job Description

We are looking for a Monitoring Support Engineer, able to work on 12 hours shifts together with the other team members. Our new colleague will take care of our clients’ infrastructure by proactively checking the availability and performance of different servers and applications.

Job Description

• Proactive Monitoring: Guard the health of distributed systems using Nagios, Check MK, Zabbix, and Grafana, swiftly spotting anomalies to prevent downtime.
• Incident Triage: Apply ITIL Incident & Request Management in Jira Service Management / ServiceNow, categorising, prioritising, and escalating issues to the right resolver teams.
• Stability Safeguard: Run scheduled infrastructure checks (OS, network, databases, cloud resources) and execute corrective actions that keep SLAs on track.
• Collaboration Hub: Act as the communication bridge between internal squads, external vendors, and cloud providers (AWS, Azure, GCP) during critical events.
• Insightful Reporting: Maintain clear, up-to-date runbooks and dashboards so stakeholders have real-time visibility into platform health and incident trends.
• Continuous Improvement: Drive root-cause analysis for recurring problems and suggest automation or process enhancements that raise service reliability.

Qualifications

• Very good communication skills and high attention to details
• Willingness to work in a 24⁄7 rotating shift schedule (day shifts and night shifts)
• Capability of recognizing problems and gathering information in order to solve them
• Sharp attention to detail with the ability to create and maintain accurate documentation
• Strong analytical approach and problem solving skills needed for complex issues
• Proactive attitude, active team participation, and a collaborative mindset
• Focus on customer service, user experience and delivery of organizational priorities
• Ability to efficiently collaborate with multiple teams and stakeholders
• Ability to stay organized, be pressure resilient and open to change
• Strong English language skills, both in writing and speaking
• Regular use of AI tools to improve productivity, automate or reduce repetitive work, support decision-making, and deliver higher-quality outcomes.
• Ability to use AI tools responsibly by structuring effective prompts, critically validating outputs, understanding limitations, and taking ownership of the final result.

Nice to have:

• Basic ITIL awareness and operational knowledge is also considered an advantage.
• German language is considered a plus

Additional Information

As a people-first organisation, we believe diversity strengthens our teams and drives innovation. All employment decisions are based on merit, skills, and performance, without discriminating based on any personal characteristic. This reinforces our commitment to providing an inclusive and respectful workplace.

At Accesa you can

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.

LawVu is the AI-native operating system for in-house legal - the foundational layer that powers the entire legal function.

Headquarters: Houston, Texas
URL: https://integratedhire.com

Position: Account Manager – Client Services 

**Important**: This role requires at least five years of firsthand experience living and working in the United States, polished and natural spoken and written English, and a strong understanding of U.S. business culture and client expectations. Applicants who do not meet these requirements will not be considered.

Location: Fully Remote / Work From Anywhere 
Schedule: US Central Time, Monday–Friday (Full-Time)
Compensation: $2,500–$3,500/month

Overview

Integrated Hire (integratedhire.com) helps small and mid-sized U.S. businesses build high-performing remote teams by connecting them with experienced offshore professionals across administration, finance, customer service, marketing, operations, and more.

We’re looking for a Client Services and Client Success Manager who is highly organized, responsive, and excellent at keeping clients happy. This is not primarily a sales role. The focus is on onboarding, client communication, follow-up, problem solving, and making sure the client experience stays smooth from the moment a client signs through the hiring process and beyond.

A significant part of this role involves stepping in when things do not go according to plan. You may be handling an unhappy client, employee performance or attendance concerns, communication breakdowns, or other unexpected issues. You’ll take ownership, coordinate with the right people internally, and help drive each situation toward a resolution.

This role is best suited for someone who is calm under pressure, strong with follow-through, comfortable speaking with U.S.-based clients, and able to manage many moving pieces without letting anything fall through the cracks.

We’re open to experienced professionals based anywhere in the United States or abroad, provided they can consistently work U.S. business hours and communicate naturally and confidently with U.S. business owners.

 

Key Responsibilities

Client Issue Resolution & Problem Solving

• Take ownership of client issues and drive them through resolution
• Manage situations involving employee performance, attendance, communication problems, client dissatisfaction, replacements, and other service issues
• Communicate directly with clients to understand concerns, set expectations, and determine next steps
• Coordinate with recruitment, leadership, and other team members to resolve problems quickly
• Handle sensitive or difficult conversations professionally while maintaining strong client relationships

Client Onboarding & Handover

• Lead or join onboarding calls after a new client signs and manage a smooth handover from sales to delivery
• Confirm and document client requirements, expectations, and timelines for the internal team
• Set the tone for a professional, organized client experience from day one

Client Communication & Retention

• Serve as the main point of contact for clients through recruitment, placement, and beyond
• Run regular check-ins and updates on search progress, interviews, and next steps
• Answer client questions with clear guidance on process, documentation, and timelines
• Stay proactive after hires are made by flagging concerns, risks, and expansion opportunities
• Keep clients seeing Integrated Hire as a reliable long-term partner

Interview & Recruitment Coordination

• Coordinate interview scheduling between clients, candidates, and recruiters
• Monitor client interviews to ensure attendance
• Jump in on scheduling, access, or technical issues in real time
• Collect post-interview feedback and share it clearly with the team

 

What We’re Looking For

Required

• 3+ years in client success, account management, operations, recruitment coordination, or a similar client-facing role
• Experience working with U.S.-based clients or companies
• Excellent written and verbal English communication skills
• Strong organization and follow-through across multiple clients, tasks, and conversations
• Comfortable leading client calls and handling difficult or sensitive conversations professionally
• Strong judgment and problem-solving ability when dealing with unhappy clients, employee issues, or situations without an obvious answer
• High attention to detail with documentation, scheduling, and process management
• Proactive, dependable, and able to take ownership without needing constant reminders

Preferred

• Experience in staffing, HR, recruitment, outsourcing, BPO, or remote team management
• Experience supporting SMB clients in the U.S.
• Familiarity with CRM, ATS, project management, or client communication tools
• Experience coordinating interviews, onboarding, or service delivery processes
• Experience handling client escalations, employee performance issues, or other high-touch problem resolution
• Background in operations, executive support, or customer success
  
  

Why Join Us

• Fully remote – work from anywhere in the U.S. or abroad
• True location flexibility
• Work directly with founders and senior team members
• Play a key role in improving client experience and retention
• Fast-growing company with strong opportunity for advancement
• Collaborative, entrepreneurial team environment

To apply: https://weworkremotely.com/remote-jobs/integrated-hire-account-manager-client-services

About Tekmetric Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs...

About ClickHouse Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 4,000 customers and ARR that...

Headquarters: New York, NY (Remote)

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Account Coordinator to join our team. The Account Coordinator is responsible for building and maintaining strong relationships with key stakeholders with clients, ensuring they have a smooth and positive experience with Talkspace services. They act as a point of contact for existing accounts: providing exceptional service, addressing client needs, and resolving issues. In addition to supporting accounts, this is a heavily cross functional role: this person will be the main liaison between the Account Management team and internal matrix partners collaborating extensively with the Implementation, Sales, Marketing, Revenue Cycle Management and Product teams to ensure alignment. The role requires maintaining detailed records and reporting on account performance, providing actionable insights to senior leadership to drive client success. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.

What You’ll Do

• Client Relationship Management
  ○ Develop and maintain strong relationships with key stakeholders at clients, ensuring high customer satisfaction and retention.  
  ○ Serve as a point of contact for existing accounts, providing exceptional service and support to meet their needs.  
  ○ Regularly engage with clients to understand their evolving business needs and mental health goals.  
• Internal Collaboration
  ○ Serve as the main liaison between the Account Management team and the Payor Success team: coordinating cross-team efforts, sharing insights, and driving consistent partner  engagement and resolution.  
  ○ Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings.  
  ○ Provide valuable feedback to the product and engineering teams on customer preferences, challenges, and opportunities for new features.  
  ○ Collaborate with the Revenue Cycle Management and Finance teams on claims resolution and collection opportunities.  
• Client Onboarding & Implementation
  ○ Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully.  
  ○ Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience.  
• Reporting & Analytics
  ○ Maintain detailed records of client interactions, engagement metrics, and progress using CRM software.  
  ○ Monitor account health metrics and proactively address any issues to ensure client satisfaction and continued success.  
  ○ Report on account performance and provide actionable insights to senior leadership.  
• Performs other related duties as assigned.

About You 

• 1+ years of experience in account management, client success, or sales, with a focus on Payor accounts.  
• Experience in B2B2C mental health-related industries is highly preferred.  
• Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives.  
• Strong project management and organizational skills, with the ability to  
  manage multiple accounts and projects simultaneously.  
• Experience with CRM software (Salesforce, HubSpot, etc.) and  
  data-driven decision-making.  
• Results-oriented with a passion for delivering value to clients and  
  driving business growth.  
• Proactive, self-motivated, and able to work independently in a  
  fast-paced environment.  
• Empathetic and customer-focused, with a genuine interest in improving  
  mental health outcomes for those we serve.  

Benefits 

• Comprehensive Medical, Dental and Vision plans coverage
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment
• Regular team events, including Wellness Workshops and Team Building Events
• Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! 

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $60,000 - $70,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. 

Why Talkspace? 

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse  “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

To apply: https://weworkremotely.com/remote-jobs/talkspace-account-coordinator

Who We Are:

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24⁄5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We’re deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team Members:

We’re a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We’re searching for passionate individuals eager to contribute to Alpaca’s rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You will own post-launch relationships with our partners (customers) in Japan — from go-live through renewal — ensuring they have a positive experience and achieve successful outcomes.

While Alpaca’s global customer base skews toward fintechs and growth-stage companies, Japan is a strategically important market where we work with a number of enterprise (ENT) clients, including major financial institutions and established brokerage firms. You will act as a true business partner to these clients — supporting their growth plans and long-term success, while also managing day-to-day issues, aligning expectations, and navigating the unique to the Japanese financial industry.

Your initial focus will be customer success and post-launch relationship management. Over time, there is also an opportunity to support earlier stages of the customer journey — including pre-sales conversations and API integration — depending on business needs and your interests.

This role supports Alpaca’s B2B offerings. You will help customers launch global securities trading apps, and open financial services to end users in Japan and beyond.

Things You Get To Do:

Post-launch customer success (primary focus)

• Act as the primary contact for B2B/enterprise customers in Japan, accountable for healthy, ongoing relationships with key stakeholders throughout customer lifecycle: onboarding, activation, expansion, and renewal
• Ensure customer satisfaction, retention, and success across a portfolio that includes both fintech and enterprise financial services clients
• Develop and execute customer success strategies by building strong customer relationships, aligning on business goals, forecasting growth, proactively mitigating risks, and sharing best practices.
• Drive adoption of Alpaca features (new and existing) among our Live Partners
• Manage escalations — internally and externally — with a focus on customer empathy and clear communication in Japanese and English

Cross-functional collaboration

• Act as the voice of the customer internally by communicating account health, identifying improvement opportunities, and partnering cross-functionally to influence product and operational priorities.
• Develop success strategies tailored to the Japanese market and enterprise client expectations

Growth opportunity: pre-sales & integration support

Support pre-sales conversations with prospective enterprise and fintech clients in Japan, drawing on your knowledge of the local financial industry Assist customers during the API integration phase — helping bridge technical and business stakeholders, coordinating with Alpaca’s solutions and engineering teams, and ensuring a smooth path to launch Contribute to improving Alpaca’s Japan go-to-market motion based on field learnings

Who You Are:

• Native-level Japanese and business-level English, with the ability to communicate effectively with Japanese enterprise clients and Alpaca’s global teams.
• Client coverage experience in the Japanese financial industry— brokerage, asset management, banking, securities, or related sectors; you understand how enterprise financial institutions operate, buy, and partner
• 4–6 years of experience in customer success, account management, or client coverage, ideally serving enterprise financial institutions in the Japanese financial industry.
• Experience in fintech, broker-dealer, capital markets, or related financial services, with an understanding of trading workflows and products such as US equities and options.
• Familiarity with SaaS, APIs, and technology-driven financial services.
• Self-motivated, adaptable, and able to thrive in a fast-paced remote environment, balancing autonomy with cross-functional collaboration.
• A collaborative, partner-first mindset with a strong sense of ownership, curiosity, and a willingness to learn and contribute wherever needed.

職種名: カスタマーサクセスマネージャー（金融機関・エンタープライズ担当）

職務概要:

Alpacaのカスタマーサクセスマネージャーとして、「地球上のすべての人に金融サービスを開放する」という当社のミッションの最前線でご活躍いただきます。日本のパートナー企業（顧客）の担当窓口として、サービス開始から新規プロダクトの導入まで一貫して関係構築を担い、パートナーの成功と満足度向上をリードしていただきます。

世界的には、Alpacaのパートナーはフィンテック企業やグロースステージの企業のお客様が中心ですが、日本は戦略的重要市場であり、大手金融機関や証券会社をはじめとするエンタープライズ顧客とも数多く取引しています。本ポジションでは、日本のエンタープライズを含む顧客企業のビジネスパートナーとして、中長期的な成長戦略を支援するとともに、日々の課題対応、期待値の調整、日本の金融業界特有の環境を踏まえたサポートを行います。

当初は、サービス開始後のリレーションシップマネジメントを中心とした業務を想定していますが、本人の希望や事業状況に応じて、プリセールスやAPI導入開発時のサポートなど、サービス導入前のフェーズにも携わっていただく機会があります。

本ポジションでは、AlpacaのB2Bソリューションを通じて、パートナー企業によるグローバル証券取引サービスの立ち上げを支援し、日本および海外のエンドユーザーへ金融サービスを届けることに貢献していただきます。

主な業務内容:

カスタマーサクセス（主な担当業務）

• 日本のB2B・エンタープライズ顧客の担当窓口として、オンボーディングから日々のやり取り、新規プロダクト導入まで、長期的なパートナーシップを構築・推進する
• フィンテック企業から大手金融機関まで幅広いパートナー企業に対し、顧客満足度向上と継続的なビジネス成長を支援する
• パートナーとの信頼関係を構築し、事業目標のすり合わせ、成長計画の策定、リスクの早期把握・対応、ベストプラクティスの展開を通じて、カスタマーサクセス戦略を立案・推進する
• 新機能・既存機能を含むAlpacaプロダクトの活用促進をリードする
• 日本語・英語を用いて、社内外のエスカレーション対応を円滑に推進する

社内横断でのプロジェクト推進

• パートナー企業の声を社内へ届ける役割として、アカウント状況の共有や改善提案を行い、プロダクト・オペレーション・営業などの各部門と連携しながら、サービス品質や顧客体験の向上を推進する
• 日本市場およびエンタープライズ顧客のニーズを踏まえたカスタマーサクセス戦略の策定・改善に貢献する

キャリアの広がり：プリセールス・導入支援

• 日本の金融業界に関する知見を活かし、エンタープライズ企業やフィンテック企業への提案活動（プリセールス）を支援する
• API導入・開発フェーズにおいて、パートナー企業とAlpacaのソリューション・エンジニアリングチームとの橋渡し役となり、円滑な導入・サービス開始を支援する
• 現場で得た知見をもとに、日本市場におけるGo-to-Market戦略やサービス改善に貢献する

応募資格:

• 日本語（ネイティブレベル）および英語（ビジネスレベル）での高いコミュニケーション能力を有し、日本の金融機関とAlpacaのグローバルチーム双方と円滑に業務を進められる方
• 証券会社、資産運用会社、銀行など、日本の金融業界において法人顧客を担当した経験（リレーションシップマネジメント、アカウントマネジメント、法人営業等）をお持ちの方
• カスタマーサクセス、アカウントマネジメント、法人営業等の経験を4～6年以上有し、エンタープライズ顧客とのリレーション構築・維持に携わった経験をお持ちの方
• フィンテック、証券会社、資本市場関連などの金融サービス業界での経験があり、米国株やオプションなどの金融商品・取引に関する基礎知識をお持ちの方
• SaaS、APIなど、テクノロジーを活用したサービスへの理解をお持ちの方
• リモート環境でも主体的に業務を推進し、変化の速い環境に柔軟に対応できる方
• オーナーシップを持ち、パートナー企業の成功を第一に考えながら、周囲と協力して業務を推進できる方
• 新しい知識や業務領域を積極的に学び、事業の成長に応じて幅広い役割にチャレンジできる方

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

About the company

Sync is Canada’s largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We’re transforming the way SMBs work together, and we’re actively expanding into digital enterprise. We need your help!

By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.

Sync needs you!

Are you the go-to person for your family and friends when they need a technical guru? Do you enjoy collaborating and working in a team to find solutions? Are you proud of your communication skills?

If this sounds like you, Sync.com has an opportunity for you to join Sync’s Tier II Technical Support team - fully remote!

Your to-do list:

• Provide exceptional technical support to customers using our cloud storage and file sharing platform, resolving technical, account, and billing inquiries while communicating complex concepts in a clear, customer-friendly way.
• Troubleshoot and investigate technical issues using a logical, methodical approach, identifying patterns and delivering effective solutions tailored to each customer’s level of technical expertise.
• Collaborate closely with the development and product teams by reproducing issues, escalating bugs, providing detailed feedback, suggesting potential solutions, and assisting with QA testing and validation of new features and fixes.
• Develop a strong understanding of Sync’s products, systems, internal processes, and escalation workflows to deliver accurate, efficient, and high-quality customer support.

Who you are:

• Possess a minimum of 4 years of experience in technical support, customer support, or a related technical role.
• Genuinely passionate about technology, with a strong working knowledge of Windows, Mac OS, Linux, iOS, and Android.
• Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds.
• Comfortable troubleshooting technical issues independently and picking up new tools and systems quickly.
• Showcase flexibility in working evenings, weekends, and holidays to ensure seamless support coverage.
• Exhibit a proactive attitude, an eagerness to find the best solutions, and a commitment to supporting over 2,000,000 companies of all sizes who rely on our cloud storage and sharing solutions.

Sync.com is an equal opportunity, dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.

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