We’re hiring a Director of Customer Experience (SaaS)

🗓️ Full-time | Permanent

📍 Location: Melbourne

🏡 Hybrid working: 2 days in office, 3 days WFH

💰 Competitive salary package + company stock (RSUs)

👋 Meet AlayaCare!

We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond.

Our platform helps care providers deliver exceptional service in homes, communities, and residential settings.

We’re big on Tech with Purpose and passionate about improving lives while building strong software, strong teams and better outcomes for customers.

The Role

We’re looking for an experienced customer experience leader who brings strategic clarity, calm leadership and a bias for action to the table.

Reporting to the VP Customer Operations, you’ll lead our Support team across four functional streams in ANZ. This is a pivotal role for someone who can balance the big picture with hands-on leadership: stabilising the team, increasing engagement, developing junior managers, and stepping in to own critical customer escalations when it matters most.

You’ll also set the future Support strategy and transformation roadmap, including how we responsibly adopt AI, automation and self-service to support more customers without simply adding headcount. This is not a BAU leadership role - you’ll help define the future operating model for a growing global SaaS business.

Your days will involve:

• Leading, coaching and motivating a Support team across four functional streams, creating clarity around priorities, operating rhythms, accountability and team health.
• Setting the future Support strategy and transformation roadmap, translating AI and automation opportunities into practical improvements to the operating model, customer journey and employee experience.
• Stabilising the team, increasing engagement and strengthening retention through clear expectations, consistent communication and thoughtful change leadership.
• Managing, coaching and mentoring junior managers, building leadership capability and supporting their growth.
• Owning customer escalations through to resolution, building trusted stakeholder relationships and communicating clearly during high-severity or critical incidents.
• Driving performance against customer and operational outcomes including SLA adherence, CSAT, resolution times and wait times.
• Evolving policies, processes and service design to reduce friction, increase agent autonomy and create a more proactive customer experience.
• Using quantitative and qualitative data to identify customer trends, prioritiseimprovements and measure the impact of change.
• Partnering with Customer Success, Product, Engineering and other global stakeholders to deliver sustainable outcomes for customers and the Support team.

You’ll thrive in this role if you:

• Bring 7+ years’ experience leading customer-facing teams in a SaaS business, including at least 2 years’ experience in a Director-level role.
• Have a proven track record of leading a Support organisation across multiple functional streams while meeting and exceeding SLAs.
• Have managed, coached and mentored junior managers and high-caliber teams.
• Have experience stabilising teams, increasing engagement and improving retention in a changing environment.
• Can set strategy and lead transformation initiatives involving AI, automation, self-service or other technology-enabled changes to customer support.
• Are comfortable owning complex customer escalations and influencing stakeholders to achieve timely, sustainable resolutions.
• Are an excellent communicator who can build trust, give clear feedback and navigate challenging conversations with customers and team members.
• Use data and sound judgement to make decisions, prioritise competing demands and connect day-to-day execution to broader business outcomes.
• Are willing to roll up your sleeves during critical incidents while keeping a long-term, future-focused perspective.
• Have relevant tertiary qualifications in IT, Health, Business or a related field, or equivalent practical experience.

Bonus points if you:

• Have knowledge of the aged or disability care sector.
• Have previous experience with AlayaCare, Procura or a similar care technology product.
• Have experience leading teams across multiple regions or time zones.

We believe great work should be rewarded.

Here’s how we show our appreciation:

🏡 Choose your own 2 days/week in office, 3 days WFH

🚲 End-of-trip facilities in our brand new office located in Melbourne CBD

💰 Competitive salary + company stock (RSUs)

🧘 5 Wellness days per year

💳 $1,000/year flexible benefits package

👶 22 weeks company-paid parental leave

🧡 2 days company-paid volunteer leave to support causes you care about

🍕 Team lunches, events & wellness activities

🤝 A genuinely open, inclusive, and collaborative culture

💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space

Belonging matters.

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion and accessibility aren’t just buzzwords here - they’re woven into everything we do.

Need adjustments to participate in the recruitment process?

We’ve got you. Just reach out to our HR team: people-anz@alayacare.com.

We do not accept unsolicited CVs from Recruitment Agencies.

Mindex is looking for a customer-focused IT Support Administrator to provide reliable technical support across our organization. In this role, you’ll configure and maintain employee devices, troubleshoot hardware and software issues, support Microsoft 365 services, and assist with account access, onboarding, security, and IT asset management. The ideal candidate is organized, responsive, and comfortable managing multiple support requests while delivering a positive experience for end users.

Compensation

$19.71 – $29.33

What You’ll Accomplish

• Deploy, configure, and maintain end user Windows and Mac workstations.
• Provide ongoing support to end users for hardware, software, and access-related issues.
• Manage and maintain inventory of company IT assets.
• Troubleshoot operating system, network, software, and application issues.
• Actively manage multiple support queues by reviewing, prioritizing, investigating, routing, and resolving support requests while ensuring adherence to established service expectations.
• Support onboarding and offboarding activities including account provisioning, device preparation, and access administration.
• Create and maintain IT procedures, knowledgebase articles, and technical documentation.
• Support and administer Microsoft 365 services including:

o   Exchange Online

o   Microsoft Teams

o   SharePoint Online

o   Entra ID (Azure AD)

o   Microsoft Intune / Endpoint Manager

• Support and maintain third-party business applications and services.
• Assist with security-related tasks including account reviews, MFA support, endpoint management, and compliance efforts.

On-Call Responsibilities

• Participate in an after-hours support rotation.

• Respond to critical alerts, outages, and escalations according to established procedures.

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred, or equivalent combination of education and professional experience.

• Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role.

• Experience supporting Microsoft 365 environments.

• Experience working with Windows operating systems and Windows Server environments.

• Experience working with MacOS and Apple Business Manager (ABM).

• Experience with Microsoft Intune, Entra ID (Azure AD), Office 365, and SharePoint.

• Experience utilizing ticketing systems and documenting technical procedures.

• Experience supporting cloud-based platforms or managed service environments is preferred.

• Experience with monitoring platforms, alerting systems, or incident management processes is a plus.

Why Join Mindex?

For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.

In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.

• Flexible Time Off
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life and Disability Insurance
• Professional Development Opportunities

Additional Information

Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.

Physical Requirements/Conditions:

Prolonged periods sitting at a desk and working on a computer

No heavy lifting is expected. Exertion of up to 10 lbs.

Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.

SUMMARY

This role requires being fully fluent in both Spanish and English. Candidates with safety audit experience in LATAM are strongly preferred.

The QHSE Audit Support Professional plays a crucial role in guiding Avetta clients and contractor/supplier members through the pre-qualification and audit process, providing expert explanations and coaching on QHSE Audit requirements.

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home).  Candidates within commutable distance are preferred, but those outside of an office area may be considered on a remote basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support and Clarification:
  • Proactive support and outreach for Avetta customers
  • Create and enhance Avetta audit resources
  • Provide clarification on gap assessments for contractor/supplier HSE management systems, programs, and protocols
  • Apply risk and hazard assessment methodologies across various industries serviced by Avetta (e.g., Oil & Gas, Petrochemical, Industrial, Communications, Facility Management, Construction, Mining, Aviation, Transportation, Marine/Maritime Operations, and Rail)
• Coaching and Development:
  • Coach contractors/suppliers in developing policies/procedures based on regulatory requirements
• Customer Interaction:
  • Respond promptly to customer inquiries
  • Handle and resolve customer concerns promptly and professionally
  • Perform customer safety exposure and hazard verifications
  • Record details of inquiries, comments, and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
• IDEAL QUALIFICATIONS:
  • Education: Bachelor’s degree in a relevant field preferred.
  • Regulatory Knowledge: Proficient understanding of agencies such as EPA, MSHA, NFPA, NIOSH, ANSI, ISO, etc.
  • HSE Experience: 8+ years of industry QHSE experience is required.
  • Technical Proficiency: Aptitude for learning online software systems; working knowledge of PC systems, preferably Windows.
  • Communication Skills: Excellent professional communication skills, both written and oral; bilingual proficiency is a plus.
  • Interpersonal Skills: Strong interpersonal skills with the ability to interact effectively with staff, members, and other stakeholders.
  • Analytical Skills: Strong problem analysis and problem-solving abilities; attention to detail and accuracy.
  • Time Management: Excellent time management skills; ability to work under intensive deadlines.
  • Conceptual Thinking: Ability for conceptual thinking and understanding of other major areas of the company.
  • Sales and Customer Service Knowledge: Understanding of sales, customer service, and business development to integrate concepts and theories.
  • Team Collaboration: Ability to communicate and integrate information effectively in both one-on-one and group settings.
  • Regular and Predictive Attendance

At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the role’s responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.

The salary range for this position is $70,000 - $90,000 USD per year, with a potential bonus.

Benefits included:

• Health, Dental, and Vision Insurance
• 401(K)
• Paid Time Off

To apply for the QHSE Audit Support Professional position, please submit your online application by September 1, 2026, at 11:59 PM PST.

#LI-Remote

Mindex is looking for a customer-focused IT Support Administrator to provide reliable technical support across our organization. In this role, you’ll configure and maintain employee devices, troubleshoot hardware and software issues, support Microsoft 365 services, and assist with account access, onboarding, security, and IT asset management. The ideal candidate is organized, responsive, and comfortable managing multiple support requests while delivering a positive experience for end users.

Compensation

$19.71 – $29.33

What You’ll Accomplish

• Deploy, configure, and maintain end user Windows and Mac workstations.
• Provide ongoing support to end users for hardware, software, and access-related issues.
• Manage and maintain inventory of company IT assets.
• Troubleshoot operating system, network, software, and application issues.
• Actively manage multiple support queues by reviewing, prioritizing, investigating, routing, and resolving support requests while ensuring adherence to established service expectations.
• Support onboarding and offboarding activities including account provisioning, device preparation, and access administration.
• Create and maintain IT procedures, knowledgebase articles, and technical documentation.
• Support and administer Microsoft 365 services including:

o   Exchange Online

o   Microsoft Teams

o   SharePoint Online

o   Entra ID (Azure AD)

o   Microsoft Intune / Endpoint Manager

• Support and maintain third-party business applications and services.
• Assist with security-related tasks including account reviews, MFA support, endpoint management, and compliance efforts.

On-Call Responsibilities

• Participate in an after-hours support rotation.

• Respond to critical alerts, outages, and escalations according to established procedures.

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred, or equivalent combination of education and professional experience.

• Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role.

• Experience supporting Microsoft 365 environments.

• Experience working with Windows operating systems and Windows Server environments.

• Experience working with MacOS and Apple Business Manager (ABM).

• Experience with Microsoft Intune, Entra ID (Azure AD), Office 365, and SharePoint.

• Experience utilizing ticketing systems and documenting technical procedures.

• Experience supporting cloud-based platforms or managed service environments is preferred.

• Experience with monitoring platforms, alerting systems, or incident management processes is a plus.

Why Join Mindex?

For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.

In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.

• Flexible Time Off
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life and Disability Insurance
• Professional Development Opportunities

Additional Information

Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.

Physical Requirements/Conditions:

Prolonged periods sitting at a desk and working on a computer

No heavy lifting is expected. Exertion of up to 10 lbs.

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE:

Join the Genius team powering fan engagement with smart ads, AI-driven broadcasts, epic stats, and gamified experiences.

Join our team as a Streaming Technical Support Analyst. This role supports the stability and quality of live video streams delivered from multiple venues. You will monitor real-time feeds, troubleshoot streaming issues, and work closely with internal teams and partners to resolve incidents quickly. The role requires focus, clear communication, and the ability to stay calm in live environments.

WHAT YOU’LL DO:

• Monitor live video streams to ensure stable, high-quality delivery to end users.
• Troubleshoot video streaming and technical issues in real time.
• Collaborate with internal teams and external partners to resolve incidents efficiently.
• Escalate complex or unresolved issues to senior team members or the Development Team when required.
• Communicate clearly with stakeholders, providing updates, resolutions, and technical feedback.
• Maintain and update the Knowledge Base with recurring issues and documented solutions.
• Support small projects or additional tasks assigned by your line manager or technical specialist.

WHAT YOU’LL BRING:

• Good command of English, both written and spoken.
• Strong communication and structured problem-solving skills.
• Ability to stay calm and focused under pressure in live environments.
• Confidence working independently and taking initiative when needed.
• Good attention to detail and strong organizational skills.
• Curiosity about technology and willingness to learn video streaming concepts.
• Basic understanding of computer systems and troubleshooting processes.

IT WILL BE A BONUS IF YOU HAD

• Familiarity with tools such as Jira, AWS, or Jupyter Notebook.
• Exposure to video streaming, multimedia systems, live broadcasting, or API concepts.
• Experience in a support or service desk environment, or basic scripting knowledge in Python or JavaScript.

The monthly salary for this full-time role ranges from €1910 to €2550 gross. This role will also be eligible to take part in Genius Sports Group’s benefits plan.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

We work alongside the best and brightest to do incredibly cool things you wouldn’t believe.  At Roush, you’re part of building the future.  Are you someone that has a passion for providing innovated solutions to complex challenges?  Do you want to work someplace where creativity and new ideas are encouraged?  If so, then keep reading.

We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense and theme park industries.  With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage.

The Field Service Technician Senior for Roush CleanTech (RCT) will provide on-site and remote diagnostic and service support for RCT customers and service personnel. The role will support the engineering, customer support and technical content teams. The Field Service Technician Senior will work independently and represent Roush to customers and service technicians. This is a remote position that will service the Southeast region of the United States and will require up to 75% travel.

As the Field Service Technician Senior, you will:

• Provide on site customer support to service centers and customer locations in the US and Canada to diagnose and repair vehicles and conduct technician training
• Provide remote customer/technical support, including warranty case work, remote vehicle diagnostics and customer support via email and phone calls
• Engineering support - Includes gathering images for engineering, reviewing new products and collecting emissions data
• Work with engineering, technical publications and marketing to create and review installation manuals, service manuals and marketing content
• Work with customers to resolve a technical or other issue in a professional manner
• Pre-Trip work includes scheduling travel and coordinating on site visits
• Post- Trip work includes writing after trip reports and completing expense reports
• Support junior technicians and provide assistance and coaching
• Address more complex technical challenges and escalated issues

As the Field Service Technician Senior, you will need:

• High school diploma or equivalent
• Minimum of 10 years of automotive mechanic/technician experience OR an Associates degree in automotive technology or engineering or related field with 4 years of  automotive technician/mechanic experience
• Experience in classroom instruction, presentation skills and hands-on training delivery
• Experience with liquid propane gas (LPG) and/or compressed/liquid natural gas (CNG/LNG)
• Acceptable motor vehicle record (MVR)
• Ability to diagnose, troubleshoot and repair On Board Diagnostics (OBD) II engine related drivability concerns
• Knowledge of and ability to use OBD scan tools
• Ability to read and follow electrical schematics
• Excellent verbal and written communication skills
• Ability to present technical data and instruction in a training environment
• Proficient computer skills including the use of MS Office programs

A successful candidate may also have:

• Ability to work overtime as needed including weekends

Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, paid holidays, and more.

If you share our passion for providing innovative solutions to complex challenges, we want you on our team.

Please visit our careers page and apply by clicking on this link: https://jobs.roush.com/us/en/

Visit our website: www.roush.com

Like us on Facebook: www.facebook.com/RoushCareers

Roush is an EO employer – Veterans/Disabled and other protected categories

If you need a reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at (734) 779-7087.

#Zip

The database market is massive and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments.

Our Cloud Technical Services Engineers provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organisations of every size and flavour.

Cloud Technical Services Engineers are a key part of our elite Technical Services organisation that supports MongoDB customers worldwide, with teams in locations including New York, Sydney, Gurugram, and Dublin. If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

We are looking to speak to candidates who are based in Sydney for our hybrid working model.

Responsibilities

As a Cloud Technical Services Engineer, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.

What we’re looking for

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. You’ll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of internet technologies. You should also have:

• Solid fundamentals in Linux, and networking
• Knowledge of either Amazon Web Services, or other major cloud provider
• Ability to diagnose and troubleshoot problems across a variety of environments
• Patience, empathy, and a genuine desire to help others
• Previous technical support experience

Bonus points

• Fluency in a foreign language, especially Spanish, Japanese, or Mandarin
• Industry certifications such as RedHat Certified Engineer, AWS Certified Solutions Architect, or other related subjects
• Fundamental understanding of MongoDB, or other databases (for example, ElasticSearch, MySQL, Postgres)

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID- 3273514465

The database market is massive and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments.

Our Cloud Technical Services Engineers provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organisations of every size and flavour.

Cloud Technical Services Engineers are a key part of our elite Technical Services organisation that supports MongoDB customers worldwide, with teams in locations including New York, Sydney, Gurugram, and Dublin. If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

We are looking to speak to candidates who are based in Sydney for our hybrid working model.

Responsibilities

As a Cloud Technical Services Engineer, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.

What we’re looking for

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. You’ll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of internet technologies. You should also have:

• Solid fundamentals in Linux, and networking
• Knowledge of either Amazon Web Services, or other major cloud provider
• Ability to diagnose and troubleshoot problems across a variety of environments
• Patience, empathy, and a genuine desire to help others
• Previous technical support experience

Bonus points

• Fluency in a foreign language, especially Spanish, Japanese, or Mandarin
• Industry certifications such as RedHat Certified Engineer, AWS Certified Solutions Architect, or other related subjects
• Fundamental understanding of MongoDB, or other databases (for example, ElasticSearch, MySQL, Postgres)

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID- 3273514465

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

Cool things you’ll do

You’ll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs - interfacing with our product management and development teams on their behalf. And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration
• Distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking
• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Requisition ID 3273513356

The SalesOps Associate provides front-line support to our rapidly-growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems.

MongoDB’s SalesOps Associates are mentored and coached by highly-skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real-world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Shift Timings: 2:00 PM-10:00 PM (cabs will be provided)

You will have the opportunity to

• Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry
• Get insights and experience first-hand how an effective, fast-paced organization operates through learning about marketing/sales processes, collaboration and tools
• Establish a strong network of peers and mentors
• Gain insight into a $45Bn technology industry that is rapidly transforming

Responsibilities

• Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc
• Front-line/Tier-1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
• Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
• Data updates, such as Account/Territory Assignments
• User Administration e.g. activating new users and deactivating departing users in sales tools
• Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
• Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool)
• Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of vitality
• Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs
• Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations
• Identify and qualify new accounts to support the team in managing territory bullpens globally
• Build Pipeline Generation (PG) research reports by researching accounts and executives to identify and build lists of key roles and targets
• Collects, analyzes, and interprets data to identify trends, patterns, and generates insights
• Writing SQL queries to automate manual processes
• Create Sigma/Tableau dashboards
• Analyzing code segments regularly
• Working with internal customers across different time zones
• Create requirement gathering docs, estimate project timelines, UAT scenarios, automation release

Skills & Experience

• Graduate in any discipline with a minimum 2.5 years of sales operations experience is preferred
• Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity
• Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred
• Hands on experience on sales productivity and efficiency tools such as LeadIQ, ZoomInfo, and Cognism is preferred
• Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools
• Able to handle and work with large volume of data
• Understanding of sales cycle and process & data segmentation
• Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros
• Must show process and business oriented mindset
• Must have critical thinking, attention to detail, problem solving and troubleshooting attitude
• Should have problem identification and articulation skills
• Experience - 3 yrs in SQL
• Strong Automation Skills with experience in SQL/BI
• Good Data warehouse knowledge
• Bachelor’s degree or higher in Operations, Business, Project Management, Engineering
• Open-minded, creative, and proactive thinking
• Prior experience working with bulk update tools like the workbench

Behavioral & Engagement Expectations

• Team player
• Open to feedback
• Contributor in meetings
• Assertiveness
• Stakeholder management
• Able to carry out repetitive work
• Collaborative mindset
• Customer-Focused Mindset
• Problem-solving attitude
• Analytical skills

Perks & Benefits

• Macbooks are company-standard
• Competitive salary and equity
• Comprehensive Health cover, dental cover, travel insurance & Life Insurance
• 20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID -3273512576

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

Cool things you’ll do

You’ll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs - interfacing with our product management and development teams on their behalf. And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration
• Distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking
• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Requisition ID 3273513356

About Tekmetric

Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.

But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

About the Role

Tekmetric is building the operating system for the modern auto repair shop - and the Onboarding & Professional Services team is how we make that real for every new customer. As Director, Customer Success Operations, you’ll be the operational engine behind a ~70-person team and the systems they use every day.

This is a builder role. In the near term, you’ll own the work directly - running analytics, standing up enablement programs, and designing processes hands-on. Over time, you’ll hire and develop the team around you, starting with an Enablement Manager and a Data Analyst. You’ll report directly to the VP of Onboarding & Professional Services and sit at the intersection of data, tooling, and team performance.

If you love turning messy operational questions into clear answers, and you get energy from building the infrastructure that makes customer-facing teams great, this role is for you.

What You’ll Own

Team Leadership & Development

• Build and lead a CS Operations team over time, starting with two planned hires: an Enablement Manager and a Data Analyst - roles you’ll own directly before hiring into them
• Recruit, develop, and retain top operational talent as the team scales
• Model a culture of clarity, accountability, and continuous improvement

Analytics & Insights

• Own the metrics and reporting layer for the onboarding org - kickoff completion rate, rebook rate, time-to-live, graduation rate, CSAT, and early-churn indicators
• Identify friction points and opportunities through product usage data, Vitally data, and Salesforce reporting
• Surface actionable insights to the VP and team managers on a regular cadence - not just dashboards, but recommendations

Enablement

• Design and run the internal training program for COMs and managers before transitioning ownership to a dedicated Enablement Manager hire
• Ensure the team stays current on product releases, system changes (Vitally, Salesforce, Gong), and process updates
• Partner with cross-functional teams (Product, Support, Training) to translate external changes into internal readiness

Process & Systems

• Own the operational design of the onboarding workflow - from AE-to-COM handoff through the hypercare-to-CS graduation handoff
• Drive adoption and optimization of the CS tech stack, primarily Vitally, Salesforce, and Gong
• Identify and eliminate manual processes; build playbooks, automations, and SOPs that scale
• Partner with internal ops stakeholders on data infrastructure, billing integrations, and tooling decisions

Cross-Functional Partnership

• Serve as an operational partner to the Customer Success (CSM) team - sharing data, insights, playbooks, and process frameworks that support the full post-sale customer journey
• Help ensure continuity between the onboarding handoff and the CS team’s retention motion, surfacing patterns that affect both sides of the customer lifecycle
• Collaborate with CS leadership on shared tooling, reporting, and enablement needs where applicable

Strategic Support

• Serve as a thought partner to the VP on OKR development, capacity planning, and org design
• Help translate business goals into measurable operational programs
• Contribute to cross-functional initiatives with Sales, Customer Success, and Product

What We’re Looking For

• 6+ years in customer success operations, revenue operations, or a related field - ideally in B2B SaaS
• 3+ years managing or leading teams
• Strong analytical chops - you’re comfortable pulling data, building dashboards, and translating numbers into decisions
• Experience designing or owning internal enablement or training programs
• A systems thinker who can map a process end-to-end and spot where things break
• Clear communicator - equally comfortable presenting to the VP and writing a SOP for an individual contributor
• Comfortable doing the IC work first and building the team around you over time - you don’t need a fully staffed org to be effective

Nice to Have

• Experience in a vertical SaaS environment or with SMB customers
• Familiarity with onboarding or professional services motions (not just CS post-onboarding)
• Experience building or managing a customer success platform
• AI tooling experience - using AI to enhance analytics, automate workflows, or support coaching

Why You’ll Love Working With Us

Health & Wellness That Have You Covered:

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work when you’re well-rested.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
• Keep growing with support for continuing education - we’re invested in your development.

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at tekmetric.com/careers. Recruiter communications come from @tekmetric .com email addresses. Please visit this link for further information Fraudulent Job Offers

The Basics:

At Tanium, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium’s customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer’s success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on on-site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium.

What You’ll Do:

• Work closely with our customers to;
  • Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
  • Identify opportunities for our customers to get greater value from the Tanium platform
  • Consistently and cogently address our customers’ needs through astute verbal and written communication skills
• Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities
  • Contribute to and track activity, after action, root cause and daily status reports
  • Document best practices and Play Book entries
  • Work closely with CSMs on improving Tanium operational status within key accounts
  • Provide technical direction to customer IT support staff

We’re Looking For:

Security Clearance: minimum Secret but Top Secret or DV preferred

Education: BA/BS or equivalent experience required

Experience:

• 5+ years of experience in IT/Consulting
• 5+ years of experience in Systems Administration/Engineering
• Experience working with public sector customers
• Ability to speak German and English
• Strong troubleshooting skills
• Ability to articulate and communicate
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
  • Endpoint Security
  • Endpoint Support/Troubleshooting
  • Incident response
  • Systems Management
  • Systems Administration
  • Software Engineering
  • Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
• Demonstrated critical thinking skills
• Ability to break a problem down into manageable, ordered piece parts
• Ability to convey problem statement and plan of attack to others
• Hands-on Tanium experience will be a major plus

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Taking care of our team members

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

This role is part of Genius’ team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.

THE ROLE:

As a Customer Support Analyst, you’ll be a core part of our mission to go above and beyond for our clients, handling day-to-day support operations and managing inbound client requests while collaborating across multiple departments to ensure smooth and high-quality customer operations. In this role, you’ll manage the support queue, resolving or escalating issues as needed, troubleshoot basic API inquiries and software access challenges, and gather key information to share with engineering teams. You’ll also be responsible for maintaining customer distribution lists and playbooks for outage and delivery updates, as well as coordinating with game-day operational teams and System Support Engineers to address any game-day related inquiries or outages. This position is ideal for a proactive multi-tasker and critical thinker who thrives on collaboration and problem-solving.

WHAT YOU’LL BRING:

• Strong communication skills: able to communicate effectively in both verbal and written English.

• Customer support expertise: previous experience in customer support, data delivery, or product operations roles.

• Technical awareness: experience working with software platforms and troubleshooting technical issues.

• Organizational skills: ability to prioritize, manage, and execute on simultaneous projects with strong attention to detail.

• Cross-functional collaboration: comfortable working with multiple teams across time zones.

• Flexibility: willingness to work according to sports schedules, including evenings, weekends, and holiday periods.

• Time management: excellent ability to manage workload and deliver under pressure.

IT WOULD BE A BONUS IF YOU HAVE:

• Experience in the sports industry.

• Familiarity with support management software (e.g., Zendesk).

• Additional languages (French or others) are a plus.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Diversity | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people — and we’re amplifying our impact as we expand into the enterprise and internationally.

We are looking for a Client Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

The Role

For our largest and most strategic deployments, adoption and measurable operational outcomes are your top priority. As a Major Client Advocate, you take end-to-end ownership of complex customer relationships — ensuring Peregrine delivers real, defensible impact at the executive level. You operate as the primary partner to senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value. You are comfortable navigating ambiguity, structuring work across large organizations, and driving progress across internal and external stakeholders. This role is critical to protecting and growing Peregrine’s most important accounts. The right candidate is structured, accountable, strategically minded, and deeply committed to owning outcomes — not just activity.

Position is based remotely in New York, NY or Philadelphia, PA with weekly onsite visits/travel required across that region and surrounding areas.

About You

• You thrive in complex environments and enjoy taking full ownership of high-impact customer relationships
• You are confident working with command staff, executives, and technical stakeholders alike
• You bring structure to ambiguity and know how to align competing priorities toward a clear outcome
• You are disciplined in tracking adoption, usage, and success criteria to protect renewals and drive expansion
• You are calm under pressure and comfortable leading cross-functional teams without direct authority
• You care deeply about delivering real operational value — not just checking boxes

What We Look For

• 5 to 7+ years of experience owning enterprise deployments, implementations, or strategic accounts
• Experience working in large, regulated, public-sector, or mission-critical environments
• Proven ability to drive adoption and measurable outcomes beyond initial go-live
• Strong executive presence and stakeholder management skills
• Comfort managing scope, risk, and complex cross-functional coordination
• Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams
• Experience supporting renewals and identifying expansion opportunities
• Experience in public safety, government, or compliance-heavy environments is strongly preferred.
• Ability to travel ~60% of the time

Salary Range: $125,000 - $160,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief seeks a Match Grant Program Specialist to provide critical employment and self-sufficiency services to refugees and other eligible persons enrolled in the Match Grant Program. This position assists clients in achieving early economic self-sufficiency by providing employment preparation and support, assisting with job searches and applications, developing individualized employment plans, and connecting clients with employment opportunities and community resources. The position also provides ongoing case management and counseling to help clients overcome barriers to employment and successfully transition to self-sufficiency. This role is based out of the Austin office.

This is a hybrid role- 3 days in office and 2 work from home.

ROLE & RESPONSIBILITIES:

•     Provide ongoing case management to Match Grant clients throughout the program period, including assessing client needs, developing and monitoring individualized service plans, identifying barriers to self-sufficiency, providing guidance and support, and connecting clients with appropriate social services and community resources.
• Provide employment-focused case management and support to assist clients in achieving economic self-sufficiency, including job readiness, job searches, applications, resume development, interview preparation, employment placement, job retention, and career advancement.
•  Maintain regular communication with clients through home visits, phone calls, office visits, and other appropriate methods to monitor progress, provide ongoing support, and address employment, social service, and other needs that may impact self-sufficiency.
•  Develop and maintain relationships with employers and community partners to identify employment opportunities, advocate for the hiring of clients, and support successful job placement and retention.
• Research employment opportunities, vocational training, credentialing programs, and career pathways that align with clients’ skills, experience, and career goals, including opportunities beyond traditional entry-level positions. •    Assist clients with employment-related requirements, including resumes, cover letters, applications, letters of recommendation, onboarding paperwork, drug screenings, background checks, and obtaining necessary state or employment documentation.
•    Provide transportation support to job interviews, orientations, and employment during the initial days of employment, as needed and in accordance with program guidelines.
•   Maintain regular communication with employers to support job retention, address workplace concerns, strengthen employer relationships, and identify potential new employment opportunities.
•  Maintain detailed and accurate case notes and client files, ensuring required documentation is complete and services are provided in compliance with Match Grant and ORR program requirements.
•  Provide initial and ongoing orientation and education related to employment, workplace expectations, job retention, financial self-sufficiency, and available community resources and services.
•    Coordinate with World Relief programs, community organizations, and service providers to ensure clients have access to appropriate social services, vocational training, education, legal services, and other resources that support successful integration and self-sufficiency.
•    Equip clients to independently navigate employment and social service systems, advocate for their needs, and develop the skills necessary to achieve long-term self-sufficiency.
•    Attend required staff meetings, trainings, and professional development opportunities and maintain regular office hours as scheduled

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals’ For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards
•  Proficient in Microsoft Office applications
• Bachelor’s degree or at least one-year experience in an office environment

PREFERRED QUALIFICATIONS:

•   Excellent interpersonal and communication skills
• Ability to manage multiple demands and deadlines with flexibility
•  Ability to maintain records and reports
• Detail-oriented and organized
• Demonstrates initiative, flexibility, and responsibility
•   Ability to communicate clearly, both orally and in writing
•   Effectively manage stressful or crisis situations

$23 - $25 an hour

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

\*\*\*

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Retention Coordinator for our PARTNER EXPERIENCE (PEx) team in São Paulo!

This role leads the Retention Squad — a specialized team focused on preventing churn, recovering lost partners, and maintaining a healthy, growing active partner base. The squad handles 500+ tickets/month across churn prevention, win-back actions, expansion, and value proposition re-education.

As Retention Coordinator, you will split your time between direct execution (70% — working the Retention queue hands-on) and team leadership (30% — coordinating squad priorities, quality, and coverage). You bring both the commercial judgment to handle complex retention cases and the people leadership to keep a global team performing consistently. This is a global-scope role. You will work closely with cross-functional and international stakeholders, and English is the primary language for team alignment, reporting, and

YOUR IMPACT

• Lead a Global Retention Squad: Own weekly team rituals, bi-weekly 1:1s, performance reports, follow-ups, and structural escalations in English.
• Own Churn Prevention Cases: Engage directly with partners who have requested cancellation or show signs of inactivity. Understand the root cause, apply the right retention lever, and keep the partner active.
• Drive Win-back Actions (Re-enablement): Execute strategic reactivation of churned or paused accounts. Identify the right moment, the right offer, and the right approach to bring partners back into the active base.
• Support Expansion (New Locations): Onboard and integrate new physical or digital sites into existing partner contracts. Ensure new locations are set up for long-term success.
• Reinforce Value Proposition: Re-educate disengaged partners on the platform’s benefits. Turn uncertainty into renewed commitment through structured, value-led conversations.
• Manage Secondary Overflow: When the Retention backlog is clear, the squad takes on Renegotiation.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• A People Leader with Global Experience: Demonstrated experience leading or coordinating teams within a global or cross-cultural structure, running consistent team rituals and developing team members.
• Fluent in English — Non-Negotiable: Advanced to fluent English for daily writing, presenting, escalating, and conducting all team calls.
• An Experienced Retention or Success Professional: You have worked in partner retention, customer success, or account management — and you know the difference between a partner who needs a nudge and one who needs a full recovery conversation.
• A Direct, Empathetic Communicator: You can have a hard conversation with a partner who wants to cancel and come out of it with a renewed contract. You listen, you adapt, and you close.
• A Commercial Thinker: You understand the financial impact of churn and know how to frame value in terms that matter to a partner. You don’t just save accounts — you improve them.
• A Systems User: Comfortable with Salesforce and Jira (or equivalent). You track your work and your team’s work consistently.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in retention or success leadership and cross-market team management is a strong advantage. Advanced English is also mandatory.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

#LI-HYBRID

About Our Company:

InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. InBody’s products are trusted by top research facilities, fitness centers, hospitals, and health centers around the world because of their accuracy, reproducibility, and ease-of-use.

We proudly produce advanced health technology designed to make understanding and improving health and wellness accessible to everyone. From class-leading body composition analyzers to user-friendly automated blood pressure monitors, our goal is to equip health and wellness professionals with the tools they need to help clients and communities improve their well-being.

About the Role:

We are looking for an E-Commerce Customer Support Specialist to provide exceptional customer service across our online marketplace channels while ensuring a seamless post-purchase experience. You will be responsible for managing customer inquiries, resolving complex issues, supporting technical troubleshooting, coordinating returns and warranty claims, and maintaining proactive customer engagement. You will also develop support documentation, monitor consumer feedback, and collaborate with internal teams and headquarters to improve products and processes.

The ideal candidate has a hunger for helping customers, solving problems, and continuously improving customer success. We’re looking for an optimistic self-starter with strong communication skills, excellent judgment, and the ability to remain organized in a fast-paced environment. It is crucial that the candidate thrives in our entrepreneurial company culture where change is constant, growth is immense, and opportunities abound.

If you enjoy delivering exceptional customer experiences, investigating complex issues, and building scalable support processes that directly impact customer satisfaction, this is the perfect position for you!

This is a full-time, hybrid position at our office located in Cerritos, CA reporting to the E-Commerce manager.

Essential Responsibilities:

• Manage daily customer inquiries across multiple e-commerce platforms, including Amazon Buyer-Seller Messaging, Walmart, eBay, and other online marketplaces

• Maintain timely responses that meet marketplace service-level agreements and support account health and compliance requirements

• Serve as the primary point of contact for customer inquiries received through alternative channels, ensuring all communications are routed through established support processes

• Review and resolve complex customer issues, including warranty claims, replacement requests, partial refunds, and escalated disputes

• Monitor and respond to public product reviews and customer feedback to protect brand reputation and improve customer satisfaction

• Create and maintain customer education materials, FAQs, macro responses, and product guides to enhance the post-purchase experience and reduce return rates

• Troubleshoot product, application, and connectivity issues while coordinating with Customer Service, Product Management, Quality Control, and other internal teams as needed

• Coordinate product returns, warranty verification, fulfillment investigations, and return inventory tracking

• Develop and maintain standardized operating procedures (SOPs) for E-Commerce customer support processes

• Track recurring customer concerns, product defects, and application issues, and communicate findings to internal stakeholders and global headquarters to support continuous product improvement

Essential Qualifications:

• 1–3 years of experience in customer support, e-commerce operations, retail support, or a related field

• Excellent written and verbal communication skills with a customer-first mindset

• Strong problem-solving abilities and sound judgment when handling escalated customer situations

• Ability to multitask and manage a high volume of inquiries while maintaining accuracy and professionalism

• Detail-oriented with strong organizational and time management skills

• Comfortable learning technical product information and troubleshooting consumer issues

• Proficiency with Microsoft Office or Google Workspace and general computer applications

• Ability to work independently and collaboratively in a fast-paced environment

Bonus Qualifications:

• Experience supporting customers through Amazon Seller Central, Walmart Marketplace, eBay, Shopify, or similar e-commerce platforms

• Familiarity with CRM or help desk software such as Zoho (preferred), Zendesk, Salesforce, or comparable systems

• Experience handling warranty claims, returns processing, or dispute resolution

• Knowledge of consumer electronics, connected devices, or health technology products

• Experience creating documentation, FAQs, or standard operating procedures

• Previous exposure to technical troubleshooting or product support

• Bilingual in Korean is a plus, but not required

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interview Process:

As part of the hiring process, selected candidates will be required to complete a preliminary recorded video interview through WedgeHR. This step is mandatory, and applications will not be considered complete until the recorded interview has been submitted. Candidates who do not complete the Wedge HR interview will not be considered for the position.

Benefits Summary*:

• Medical (PPO), dental (PPO), vision (PPO), & life insurance*

• Flexible spending account (FSA) and dependent care account (DCA)*

• 401(k) plan with up to 3% company match*

• Paid vacation and sick leave

• 11 annual paid holidays and paid time off for birthday

• Corporate wellness program, including gym membership reimbursement and monthly chiropractic and acupuncture services

• Discounted pet insurance

• Job-related training reimbursement*

*The above-stated benefits may change without prior notice and will begin after successfully completing the 90-day introductory period and/or other tenure requirements.

Pay Rate Range:

• $21.00 - $27.00 per hour

COMMITTED TO EQUAL OPPORTUNITY

Biospace Inc dba InBody believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our equal employment opportunity policy statement, the Know Your Rights poster, and Pay Transparency Nondiscrimination Provision reaffirm this commitment.

InBody is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact our HR team at (323) 932-6503.

#LI-hybrid

ABOUT GUIDEIT

GuideIT is a US - based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Clinical Application Support Analyst to join our Florida team. Only candidates residing in the state of Florida will be considered.

ABOUT THE ROLE

The Clinical Application Support Analyst is an experienced healthcare professional with extensive eCW experience; primarily focused on clinical applications. This position will serve as the point-of-contact for Customer’s end users including IT staff, management, physicians, administrative, and clinical staff.

PRIMARY DUTIES

• Act as an eCW Analyst on assigned Customer EHR department team
• Participate in any required Customer and GuideIT meetings
• Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures
• Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
• Complete assigned incidents, requests, and projects related to the eCW and related systems
• Assist in creating, updating, and resolving issues with eCW vendor
• Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams
• Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality
• Other duties as assigned

QUALIFICATIONS & REQUIRED SKILL

• Thorough understanding of eCW and related 3rd Party Vendors applications
• 3+ years of experience with implementation and/or support of eCW
• Ability to engage with customer team members at all levels (staff level to management)
• Understands, promotes, and demonstrates customer processes and procedures
• Aptitude for high productivity and efficiency
• Strong communication and interpersonal skills

EDUCATION & CERTIFICATIONS

• Bachelor’s Degree, preferred
• Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate

POSITION LOCATION & WORK SHIFT REQUIREMENTS

• Primarily remote work with occasional in-office work (Florida area residents only)
• Travel – occasional, as directed
• Must be flexible to assigned shift work

MORE ABOUT GUIDEIT

Headquartered in Plano, Texas, our services, and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At GuideIT, we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly adaptable. In addition to a dynamic environment, GuideIT offers competitive pay, performance-based bonuses, 401K, health, dental and vision insurance coverage, paid holidays, and paid time off.

GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.

About Us_

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Role_

//As a Customer Success Manager, you’ll look after your own portfolio of transport operators and authorities across the UK, and you’ll be the person they come to. You’ll build relationships they trust, sort out problems when things go wrong, pull in the right people across the business, and guide customers through change as their needs shift.

You’ll join a small, close UK team of customer success managers who know their accounts inside out. It’s a hands-on role with real ownership from the start, and a proper runway to learn: we don’t expect anyone to arrive knowing public transport. We expect to teach it.

Location_

// This role is open to candidates based in the UK and can be worked remotely or in a hybrid setup. While we prefer candidates based in or around Bournemouth or London, where our offices are, we’re open to applications from across the UK, as long as you’re happy to come into one of them a few times per quarter.

Responsibilities_

• Own a portfolio of transport operator and authority accounts, taking responsibility for their day-to-day success and their longer-term outcomes with our products.

• Build relationships with your key contacts that they genuinely value, so customers stay engaged, adopt more of what we build, and stay with us.

• Handle customer queries, complaints and escalations from first contact through to final response, working to agreed SLAs and keeping complaint volumes low.

• Guide new customers through onboarding, making sure the experience is smooth and delivery timescales are met.

• Train customers on our systems and run regular service reviews, demos and workshops, online and occasionally in person.

• Use product usage data and customer feedback to spot risks and opportunities early, then act on them before they become someone else’s problem.

• Bring the voice of the customer into Product, Engineering and Support, so what we build reflects what customers actually need.

• Spot growth opportunities across your accounts and work with Account Managers to take them forward.

About You_

• Experience in a customer-facing role — customer success, account management or customer service — ideally with a software or technology product.

• Genuinely enjoy building relationships, and take pride in a customer ending a conversation better off than they started it.

• Ask questions until the real problem is clear, and listen for what a customer isn’t saying out loud.

• Keep a portfolio of accounts and competing priorities in order, without letting things slip.

• Able to explain something technical to a non-technical audience without making them feel small.

• Steady when something goes wrong for a customer, and straight with them about it.

• Curious about how technology works, and happy to learn a new product and a new industry properly rather than skimming it.

• Motivated by public transport and the difference it makes to people’s daily lives.

We don’t expect you to tick every box. What matters most is curiosity, a willingness to learn, and the motivation to take ownership of your work.

Nice to Have_

• Experience in public transport, ticketing or mobility — with a bus or rail operator, a local authority or transport executive, or a transport technology supplier.

• Hands-on with a CRM or service desk tool such as Salesforce, HubSpot or Zendesk.

• Background working with public sector customers and the reporting and procurement expectations that come with them.

What You’ll Learn_

• How fare collection and passenger information technology works end to end, from the app in a rider’s hand to the back office an operator runs their network from.

• The UK public transport industry — its operators, authorities, standards and the policy that shapes it. Taught properly, by a team who has done it before.

• Running a portfolio of accounts with real autonomy: reading usage data, leading service reviews, and handling escalations under pressure.

• What it takes to build and support a global SaaS platform, and how to influence a product roadmap using what your customers tell you.

AI at Masabi_

//AI is becoming part of how we work at Masabi. You don’t need professional experience using AI tools, but we’d expect you’ve experimented with them and are curious about how they can help you learn, solve problems, and work more effectively.

Some of Our Benefits_

• 25 days of holiday per year plus the option to buy another 5 days, pro-rated

• Private healthcare via AXA, including pre-existing conditions and mental health

• Life insurance

• Menopause support

• Choice of workstation

• The ability to work for up to 3 months per year from any country in the world (certain limitations apply)

• Pension scheme

• Training allowance of up to £1000 per year

• £200 annual allowance for any home office need or improvement

• Enhanced family leave pay

• Cycle to work scheme

• Regular social gatherings with a monthly allowance for each employee

• A fun and collaborative environment with a focus on making a difference in the world

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

// We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.

// We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.

• Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.

• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

We’re already powering journeys - are you ready to join us?