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Benefits Care Advocate handles customer inquiries via phone, email, and chat to resolve complex benefits questions for small business owners.
Headquarters: Phoenix, AZ - Remote
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About Gusto
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff â payroll, health insurance, 401(k)s, and HR â so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
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All full-time employees receive competitive base pay, benefits, and equity (RSUs) â because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.
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AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
About The Role :
This role is fulfilling for those who thrive in dynamic teams that seek to make an impact through their proactive and solution-oriented mindset. Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer's shoes. Sometimes, you won't know the correct answer, but you are the kind of person who is always up for the challenge. We can't promise it will be easy, but we can promise it will be time well spent.Â
Our success in the Benefit Customer Engagement team is driven by the personal responsibility taken on by each of our advocates to drive authentic interactions through phone, email, and chat. Our advocates take pride in finding resolutions to some of the most complex benefit questions from our small business owners. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses.
You'll gain skills and experience working for one of the most exciting payroll and benefits platforms for small businesses. At Gusto, we commit to providing the resources and transparency to breed success through ongoing learning, development, and performance reflection.
Â
About The Team :
The Customer Care team is the linchpin of our world-class customer experience. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses. As a Benefits Care Advocate at Gusto, you will guide our customers to solutions, answering queries via phone and email each day.Â
Gusto is seeking support experts who thrive in a fast-paced, solutions-based call center environment. You will own each customer experience from start to finish, ensuring exceptional service and accurate resolution. You will guide our customers through our product features and act as their advocate internally to influence our product decisions and roadmap.Â
Hereâs what youâll do day-to-day:
Â
Hereâs what we're looking for:
At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gustoâs compensation philosophy and benefits offerings please view our Total Rewards Approach page.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.Â
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.Â
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
To apply: https://weworkremotely.com/remote-jobs/gusto-inc-benefits-care-advocate-phoenix
Leads Enterprise Customer Success organization across AMER, managing regional directors/managers and driving retention, adoption, and expansion for large enterprise customers.
Abnormal AI is looking for an experienced Senior Director of Customer Success to lead our Enterprise Customer Success organization across the Americas (AMER). This leader will oversee a high-performing team of regional Directors and Managers who lead teams of Customer Success Managers, responsible for driving retention, adoption, and expansion across some of our largest global customers.
As a key member of the Customer Success leadership team, youâll shape the strategy for how we engage and retain enterprise customers, strengthen executive relationships, and scale customer outcomes in partnership with Product, Engineering, and Sales. The ideal candidate brings deep experience in SaaS account management, a proven ability to build and inspire teams, and a passion for helping customers realize measurable value from enterprise-grade security technology. The role will report directly to the global VP of CS.
#LI-LM3
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
Base salary range:
$255,040â$300,000 USD
A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AIâs policies relevant to our security and privacy standards.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Leads and strategizes a multi-stream support organization, developing junior managers, owning escalations, and implementing AI/automation to improve customer experience and operational efficiency.
Weâre hiring a Director of Customer Experience (SaaS)
đď¸Â Full-time | Permanent
đ Location: Melbourne
đĄÂ Hybrid working: 2 days in office, 3 days WFH
đ°Â Competitive salary package + company stock (RSUs)
đ Meet AlayaCare!
Weâre a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond.
Our platform helps care providers deliver exceptional service in homes, communities, and residential settings.
Weâre big on Tech with Purpose and passionate about improving lives while building strong software, strong teams and better outcomes for customers.
The Role
Weâre looking for an experienced customer experience leader who brings strategic clarity, calm leadership and a bias for action to the table.
Reporting to the VP Customer Operations, youâll lead our Support team across four functional streams in ANZ. This is a pivotal role for someone who can balance the big picture with hands-on leadership: stabilising the team, increasing engagement, developing junior managers, and stepping in to own critical customer escalations when it matters most.
Youâll also set the future Support strategy and transformation roadmap, including how we responsibly adopt AI, automation and self-service to support more customers without simply adding headcount. This is not a BAU leadership role - youâll help define the future operating model for a growing global SaaS business.
Your days will involve:
Youâll thrive in this role if you:
Bonus points if you:
We believe great work should be rewarded.
Hereâs how we show our appreciation:
đĄ Choose your own 2 days/week in office, 3 days WFH
đ˛ End-of-trip facilities in our brand new office located in Melbourne CBD
đ° Competitive salary + company stock (RSUs)
đ§ 5 Wellness days per year
đł $1,000/year flexible benefits package
đś 22 weeks company-paid parental leave
𧥠2 days company-paid volunteer leave to support causes you care about
đ Team lunches, events & wellness activities
đ¤ A genuinely open, inclusive, and collaborative culture
đĄ A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space
Belonging matters.
Weâre committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion and accessibility arenât just buzzwords here - theyâre woven into everything we do.
Need adjustments to participate in the recruitment process?
Weâve got you. Just reach out to our HR team: people-anz@alayacare.com.
We do not accept unsolicited CVs from Recruitment Agencies.
Provides technical support to end users, manages IT devices and infrastructure, resolves hardware/software issues, and administers Microsoft 365 services and security.
Mindex is looking for a customer-focused IT Support Administrator to provide reliable technical support across our organization. In this role, youâll configure and maintain employee devices, troubleshoot hardware and software issues, support Microsoft 365 services, and assist with account access, onboarding, security, and IT asset management. The ideal candidate is organized, responsive, and comfortable managing multiple support requests while delivering a positive experience for end users.
Compensation
$19.71 â $29.33
o  Exchange Online
o  Microsoft Teams
o  SharePoint Online
o  Entra ID (Azure AD)
o  Microsoft Intune / Endpoint Manager
Participate in an after-hours support rotation.
Respond to critical alerts, outages, and escalations according to established procedures.
Bachelorâs degree in Computer Science, Information Technology, or related field preferred, or equivalent combination of education and professional experience.
Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role.
Experience supporting Microsoft 365 environments.
Experience working with Windows operating systems and Windows Server environments.
Experience working with MacOS and Apple Business Manager (ABM).
Experience with Microsoft Intune, Entra ID (Azure AD), Office 365, and SharePoint.
Experience utilizing ticketing systems and documenting technical procedures.
Experience supporting cloud-based platforms or managed service environments is preferred.
Experience with monitoring platforms, alerting systems, or incident management processes is a plus.
Why Join Mindex?
For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.
In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.
Additional Information
Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.
Physical Requirements/Conditions:
Prolonged periods sitting at a desk and working on a computer
No heavy lifting is expected. Exertion of up to 10 lbs.
Provides expert guidance and coaching to clients and suppliers on QHSE audit requirements, gap assessments, and safety compliance across multiple industries.
Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty.
SUMMARY
This role requires being fully fluent in both Spanish and English. Candidates with safety audit experience in LATAM are strongly preferred.
The QHSE Audit Support Professional plays a crucial role in guiding Avetta clients and contractor/supplier members through the pre-qualification and audit process, providing expert explanations and coaching on QHSE Audit requirements.
If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Candidates within commutable distance are preferred, but those outside of an office area may be considered on a remote basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
At Avetta, we are committed to salary transparency to ensure equitable hiring practices and promote trust. The salary range included in this job posting is based on internal and market data and the roleâs responsibilities. The final compensation offered to a candidate will be determined by several factors, including work location, job-related skills, experience, and relevant education or training.
The salary range for this position is $70,000 - $90,000 USD per year, with a potential bonus.
Benefits included:
To apply for the QHSE Audit Support Professional position, please submit your online application by September 1, 2026, at 11:59 PM PST.
#LI-Remote
Conducts patient outreach, pre-screening calls, and enrollment scheduling for clinical trials while maintaining accurate documentation.
Profound Research partners with community physicians to offer clinical trials as a therapeutic option for their patients. We handle all infrastructure, regulatory compliance, and administrative operations so physicians can focus on patient care. Our model gives patients access to the newest therapies while maintaining the trusted patient-physician relationship.
Our Mission:Improving lives by providing advanced therapeutic options
Our Vision:Creating the absolute best patient-physician experience in clinical research
Our Values:
Compassion:We prioritize the patient-physician relationship, ensuring every interaction is service-oriented and patient-centered
Urgency:Â We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues
Solution Orientation: We embrace challenges with a positive mindset, communicate directly, and identify and implement effective solutions with efficiency
Excellence: We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service while maintaining the highest ethical and scientific standards
Why This Role Exists
At Profound Research, patient recruitment is essential to expanding access to clinical trials and helping studies enroll the right participants with speed, care, and quality.
The Patient Recruitment Specialist will provide remote, centralized recruitment support for high-volume vaccine/flu clinical trials. This role will focus primarily on patient outreach, inbound lead follow-up, phone pre-screening, scheduling, and accurate documentation across recruitment systems. As one of the first points of contact for prospective participants, this person will help create a responsive, compassionate, and well-organized recruitment experience that supports both enrollment goals and patient trust.
This is a 1099 contract opportunity designed to support near-term study enrollment needs, with the potential to convert to a full-time position based on business needs, performance, and role availability. Whether youâre looking to build on prior clinical research experience or take the next step into the field, this is an opportunity to contribute to meaningful work with a growing organization that values strong communication, follow-through, and patient-centered service.
What Youâll Do
Conduct high-volume outbound outreach to prospective clinical trial participants who may be interested in vaccine/flu studies
Respond to inbound patient inquiries and recruitment leads in a timely, professional, and patient-centered manner
Serve as an early point of contact for prospective participants, creating a supportive experience grounded in empathy, clarity, and excellent customer service
Pre-screen potential participants by reviewing study-specific eligibility criteria and documenting responses accurately
Schedule qualified participants for screening visits and coordinate next steps with the appropriate site or study team
Support patient follow-up to help improve show rates, maintain engagement, and reduce barriers to participation
Maintain accurate, timely records across CTMS, scheduling tools, screening logs, and third-party recruitment platforms
Track outreach activity, patient responses, scheduling status, and other recruitment metrics as requested
Apply working knowledge of Good Clinical Practice (GDP), FDA regulations, study protocols, and internal policies across patient interactions and documentation
Communicate clearly with recruitment leadership, site teams, study coordinators, and support staff regarding patient status, recruitment progress, and potential issues
Contribute to a fast-moving, high-volume recruitment environment with urgency, professionalism, and attention to detail
Assist in obtaining medical records to confirm eligibility for potential research participants
What Youâll Bring
Essential Qualifications
Experience in patient recruitment, call center operations, clinical research support, healthcare customer service, sales, or another high-volume outreach environment
Strong professional phone presence and ability to build trust quickly with prospective participants
Comfort conducting both inbound and outbound patient communication
Ability to communicate with empathy, patience, and clarity while maintaining study-specific accuracy
Strong attention to detail and comfort documenting information across multiple systems
Comfort with medical terminology and protocol-driven eligibility questions
Technical aptitude, including experience using databases, scheduling tools, spreadsheets, CTMS platforms, or patient tracking systems
Results-oriented mindset with the ability to support enrollment goals while maintaining a high-quality patient experience
Ability to work independently in a remote environment while maintaining strong communication with the broader recruitment team
Preferred Qualifications
Prior clinical research experience, especially in patient recruitment or patient engagement
Experience supporting vaccine, infectious disease, or high-enrollment clinical trials
Familiarity with Good Clinical Practice and FDA-regulated research environments
Experience using CTMS platforms, patient recruitment platforms, or third-party lead management tools
Associateâs degree or higher
CNA, medical assistant, or other healthcare-related background
Engagement Details
This is a 1099 independent contractor opportunity supporting high-volume vaccine/flu trial recruitment. Contract duration and weekly workload may vary based on study needs, enrollment timelines, and business requirements. This opportunity may lead to consideration for a full-time position, but conversion is not guaranteed.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Recruits clinical trial participants through outbound outreach, phone pre-screening, lead follow-up, and scheduling while maintaining accurate documentation.
Profound Research partners with community physicians to offer clinical trials as a therapeutic option for their patients. We handle all infrastructure, regulatory compliance, and administrative operations so physicians can focus on patient care. Our model gives patients access to the newest therapies while maintaining the trusted patient-physician relationship.
Our Mission:Improving lives by providing advanced therapeutic options
Our Vision:Creating the absolute best patient-physician experience in clinical research
Our Values:
Compassion:We prioritize the patient-physician relationship, ensuring every interaction is service-oriented and patient-centered
Urgency:Â We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues
Solution Orientation: We embrace challenges with a positive mindset, communicate directly, and identify and implement effective solutions with efficiency
Excellence: We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service while maintaining the highest ethical and scientific standards
Why This Role Exists
At Profound Research, patient recruitment is essential to expanding access to clinical trials and helping studies enroll the right participants with speed, care, and quality.
The Patient Recruitment Specialist will provide remote, centralized recruitment support for high-volume vaccine/flu clinical trials. This role will focus primarily on patient outreach, inbound lead follow-up, phone pre-screening, scheduling, and accurate documentation across recruitment systems. As one of the first points of contact for prospective participants, this person will help create a responsive, compassionate, and well-organized recruitment experience that supports both enrollment goals and patient trust.
This is a 1099 contract opportunity designed to support near-term study enrollment needs, with the potential to convert to a full-time position based on business needs, performance, and role availability. Whether youâre looking to build on prior clinical research experience or take the next step into the field, this is an opportunity to contribute to meaningful work with a growing organization that values strong communication, follow-through, and patient-centered service.
What Youâll Do
Conduct high-volume outbound outreach to prospective clinical trial participants who may be interested in vaccine/flu studies
Respond to inbound patient inquiries and recruitment leads in a timely, professional, and patient-centered manner
Serve as an early point of contact for prospective participants, creating a supportive experience grounded in empathy, clarity, and excellent customer service
Pre-screen potential participants by reviewing study-specific eligibility criteria and documenting responses accurately
Schedule qualified participants for screening visits and coordinate next steps with the appropriate site or study team
Support patient follow-up to help improve show rates, maintain engagement, and reduce barriers to participation
Maintain accurate, timely records across CTMS, scheduling tools, screening logs, and third-party recruitment platforms
Track outreach activity, patient responses, scheduling status, and other recruitment metrics as requested
Apply working knowledge of Good Clinical Practice (GDP), FDA regulations, study protocols, and internal policies across patient interactions and documentation
Communicate clearly with recruitment leadership, site teams, study coordinators, and support staff regarding patient status, recruitment progress, and potential issues
Contribute to a fast-moving, high-volume recruitment environment with urgency, professionalism, and attention to detail
Assist in obtaining medical records to confirm eligibility for potential research participants
What Youâll Bring
Essential Qualifications
Experience in patient recruitment, call center operations, clinical research support, healthcare customer service, sales, or another high-volume outreach environment
Strong professional phone presence and ability to build trust quickly with prospective participants
Comfort conducting both inbound and outbound patient communication
Ability to communicate with empathy, patience, and clarity while maintaining study-specific accuracy
Strong attention to detail and comfort documenting information across multiple systems
Comfort with medical terminology and protocol-driven eligibility questions
Technical aptitude, including experience using databases, scheduling tools, spreadsheets, CTMS platforms, or patient tracking systems
Results-oriented mindset with the ability to support enrollment goals while maintaining a high-quality patient experience
Ability to work independently in a remote environment while maintaining strong communication with the broader recruitment team
Preferred Qualifications
Prior clinical research experience, especially in patient recruitment or patient engagement
Experience supporting vaccine, infectious disease, or high-enrollment clinical trials
Familiarity with Good Clinical Practice and FDA-regulated research environments
Experience using CTMS platforms, patient recruitment platforms, or third-party lead management tools
Associateâs degree or higher
CNA, medical assistant, or other healthcare-related background
Engagement Details
This is a 1099 independent contractor opportunity supporting high-volume vaccine/flu trial recruitment. Contract duration and weekly workload may vary based on study needs, enrollment timelines, and business requirements. This opportunity may lead to consideration for a full-time position, but conversion is not guaranteed.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Resolves customer travel issues via chat, calls, and email while managing bookings and providing feedback to internal teams on platform improvements.
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, youâll support our usersâ travel needs directly. Youâll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers â all while delivering an exceptional customer experience. As our frontline, youâll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. The working hours will be between 12pm-2am covering US hours.
What Youâll Do:
What Weâre Looking For:
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
Simulation Consultant provides technical consulting, training, and support to customers implementing Minitab simulation solutions and discrete-event modeling.
As a Simulation Consultant at Minitab, you will support customers throughout the Customer Engagement Lifecycle to help ensure the successful implementation, adoption, and use of Minitab solutions.
You will collaborate across teams to deliver high-quality training, coaching, consulting, and timely customer support while maintaining consistent project execution and documentation. In this role, you will also identify opportunities to improve processes, enhance customer value, strengthen customer relationships, and support opportunities for additional services and growth.
Simulation Consulting & Technical Delivery
Customer Lifecycle & Project Delivery
Customer Support & Success Operations
Cross-Functional Collaboration & Organizational Contributions
Success in this role calls for:
This role can be based onsite in State College, PA, or remotely within Pennsylvania.
Our Benefits:
HEALTH INSURANCE:Â Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.
LIFE INSURANCE:Â Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.
RETIREMENT PLANNING:Â A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employeeâs contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.
PAID TIME OFF:Â Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years.
HIGHER AND PROFESSIONAL DEVELOPMENT: The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development.
FLEXIBLE SPENDING ACCOUNT:Â Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions.
HYBRID WORK SCHEDULE:Â We offer a hybrid work model for eligible positions.
PREMIUM BENEFITS:Â At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.
This position is ineligible for visa sponsorship.
To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job application remains open until filled.
Provides technical support to end users, configures and maintains Windows/Mac workstations, administers Microsoft 365 services, and manages IT asset inventory and support tickets.
Mindex is looking for a customer-focused IT Support Administrator to provide reliable technical support across our organization. In this role, youâll configure and maintain employee devices, troubleshoot hardware and software issues, support Microsoft 365 services, and assist with account access, onboarding, security, and IT asset management. The ideal candidate is organized, responsive, and comfortable managing multiple support requests while delivering a positive experience for end users.
Compensation
$19.71 â $29.33
o  Exchange Online
o  Microsoft Teams
o  SharePoint Online
o  Entra ID (Azure AD)
o  Microsoft Intune / Endpoint Manager
Participate in an after-hours support rotation.
Respond to critical alerts, outages, and escalations according to established procedures.
Bachelorâs degree in Computer Science, Information Technology, or related field preferred, or equivalent combination of education and professional experience.
Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role.
Experience supporting Microsoft 365 environments.
Experience working with Windows operating systems and Windows Server environments.
Experience working with MacOS and Apple Business Manager (ABM).
Experience with Microsoft Intune, Entra ID (Azure AD), Office 365, and SharePoint.
Experience utilizing ticketing systems and documenting technical procedures.
Experience supporting cloud-based platforms or managed service environments is preferred.
Experience with monitoring platforms, alerting systems, or incident management processes is a plus.
Why Join Mindex?
For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.
In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.
Additional Information
Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.
Physical Requirements/Conditions:
Prolonged periods sitting at a desk and working on a computer
No heavy lifting is expected. Exertion of up to 10 lbs.
Manages employer customer accounts post-sale, drives retention and expansion, and ensures clients achieve hiring goals through platform education and strategic engagement.
12twenty is the leading platform for employers to connect with elite early career professionals. Our community includes millions of students, recent graduates, and alumni from top business schools, law schools, and universities around the world. We take pride connecting our community of candidates with recruiters from top companies across industries. Come join our fast growing organization!
We are growing quickly here at 12twenty, and itâs our priority to hire A+ players to join us on our mission of rapid expansion and world domination! We are looking for a savvy Account Manager to help us optimize our employer customer experienceâultimately creating loyal, repeat customers and driving company growth. If you are a self-motivated team player with a great attitude, excellent communication skills, a strong work ethic, and a passion for building relationships, weâd love to hear from you!
As our Account Manager, you will:
â Serve as the primary post-sale point of contact for employers using 12twenty to connect with top talent, building strong relationships and ensuring they achieve their hiring goals
â Own client retention and minimize churn by helping employers realize the value of 12twentyâs platform and how it meets their recruiting and hiring needs
â Proactively identify and manage expansion opportunities within existing employer accounts and collaborate with 12twentyâs Partnerships team on strategic growth initiatives
â Prepare and facilitate virtual and in-person account reviews, training sessions, webinars, demos, and other strategic engagements tailored to employer users
â Educate employer customers on best practices for maximizing their recruiting success through 12twentyâs tools and technology
â Identify opportunities for process improvements within the employer success function, share findings with leadership, and implement changes to improve efficiencies
Weâre looking for someone who has:
â 4-6 years in account management, customer success, sales, and/or project management
â Ability to manage a large portfolio of clients and demonstrated ability to grow accounts
â Strong cross-functional skills, including the ability to motivate and influence internal team members to meet business objectives (e.g. implementation, product, sales, engineering, support)
â Ability to think on your feet and quickly grasp new concepts
â Confidence in making decisions and recommendations
â Bachelorâs degree
Weâd LOVE it if you had:
â Working knowledge of Google Suite, MS Office Suite, and Salesforce
â SaaS, Higher Education, and/or Recruiting experience
â Solution Selling Experience
Youâll be joining a team of passionate, talented, and diverse hard workers who share a common goal and an unbreakable commitment to tackling it. We are focused on building the tools we wish we had when we were hiring and are proud to have a product that we 100% believe in. We love this company and are all personally invested in its successânot only for us but even more so for the customers we serve. Sound good? If so, we really want to meet you!
Annual compensation range: $80k - $85k base salary, $100k - $105k OTE
The annual compensation range for this position is listed above. This salary range is an estimate, and the actual salary may vary based on company compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location.
In addition to the range below, US employees are eligible for equity. Employees in this position are also eligible to participate in the Companyâs standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), and paid time off.
Benefits & Perks:
12twenty is an enterprise level talent acquisition platform connecting the worldâs largest employers with students and alumni from top business schools and other graduate level institutions. The market for talent, especially highly qualified talent, continues to grow more and more competitive. 12twentyâs unique position as the connection between students, schools, and employers has fueled our rocketship growth. Come be part of our journey!
12twenty offers competitive salary and stock options and an amazing team to innovate and collaborate with. We love what we do, we embody a passion for continuous improvement, and we support each other to be excellent!
Check out a video from a recent user conference: https://vimeo.com/254762533
Recruits patients for clinical trials through outbound outreach, phone screening, and scheduling while maintaining accurate documentation.
Profound Research partners with community physicians to offer clinical trials as a therapeutic option for their patients. We handle all infrastructure, regulatory compliance, and administrative operations so physicians can focus on patient care. Our model gives patients access to the newest therapies while maintaining the trusted patient-physician relationship.
Our Mission:Improving lives by providing advanced therapeutic options
Our Vision:Creating the absolute best patient-physician experience in clinical research
Our Values:
Compassion:We prioritize the patient-physician relationship, ensuring every interaction is service-oriented and patient-centered
Urgency:Â We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues
Solution Orientation: We embrace challenges with a positive mindset, communicate directly, and identify and implement effective solutions with efficiency
Excellence: We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service while maintaining the highest ethical and scientific standards
Why This Role Exists
At Profound Research, patient recruitment is essential to expanding access to clinical trials and helping studies enroll the right participants with speed, care, and quality.
The Patient Recruitment Specialist will provide remote, centralized recruitment support for high-volume vaccine/flu clinical trials. This role will focus primarily on patient outreach, inbound lead follow-up, phone pre-screening, scheduling, and accurate documentation across recruitment systems. As one of the first points of contact for prospective participants, this person will help create a responsive, compassionate, and well-organized recruitment experience that supports both enrollment goals and patient trust.
This is a 1099 contract opportunity designed to support near-term study enrollment needs, with the potential to convert to a full-time position based on business needs, performance, and role availability. Whether youâre looking to build on prior clinical research experience or take the next step into the field, this is an opportunity to contribute to meaningful work with a growing organization that values strong communication, follow-through, and patient-centered service.
What Youâll Do
Conduct high-volume outbound outreach to prospective clinical trial participants who may be interested in vaccine/flu studies
Respond to inbound patient inquiries and recruitment leads in a timely, professional, and patient-centered manner
Serve as an early point of contact for prospective participants, creating a supportive experience grounded in empathy, clarity, and excellent customer service
Pre-screen potential participants by reviewing study-specific eligibility criteria and documenting responses accurately
Schedule qualified participants for screening visits and coordinate next steps with the appropriate site or study team
Support patient follow-up to help improve show rates, maintain engagement, and reduce barriers to participation
Maintain accurate, timely records across CTMS, scheduling tools, screening logs, and third-party recruitment platforms
Track outreach activity, patient responses, scheduling status, and other recruitment metrics as requested
Apply working knowledge of Good Clinical Practice (GDP), FDA regulations, study protocols, and internal policies across patient interactions and documentation
Communicate clearly with recruitment leadership, site teams, study coordinators, and support staff regarding patient status, recruitment progress, and potential issues
Contribute to a fast-moving, high-volume recruitment environment with urgency, professionalism, and attention to detail
Assist in obtaining medical records to confirm eligibility for potential research participants
What Youâll Bring
Essential Qualifications
Experience in patient recruitment, call center operations, clinical research support, healthcare customer service, sales, or another high-volume outreach environment
Strong professional phone presence and ability to build trust quickly with prospective participants
Comfort conducting both inbound and outbound patient communication
Ability to communicate with empathy, patience, and clarity while maintaining study-specific accuracy
Strong attention to detail and comfort documenting information across multiple systems
Comfort with medical terminology and protocol-driven eligibility questions
Technical aptitude, including experience using databases, scheduling tools, spreadsheets, CTMS platforms, or patient tracking systems
Results-oriented mindset with the ability to support enrollment goals while maintaining a high-quality patient experience
Ability to work independently in a remote environment while maintaining strong communication with the broader recruitment team
Preferred Qualifications
Prior clinical research experience, especially in patient recruitment or patient engagement
Experience supporting vaccine, infectious disease, or high-enrollment clinical trials
Familiarity with Good Clinical Practice and FDA-regulated research environments
Experience using CTMS platforms, patient recruitment platforms, or third-party lead management tools
Associateâs degree or higher
CNA, medical assistant, or other healthcare-related background
Engagement Details
This is a 1099 independent contractor opportunity supporting high-volume vaccine/flu trial recruitment. Contract duration and weekly workload may vary based on study needs, enrollment timelines, and business requirements. This opportunity may lead to consideration for a full-time position, but conversion is not guaranteed.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Manages patient recruitment for clinical trials through outbound outreach, phone pre-screening, lead follow-up, and scheduling to support enrollment goals.
Profound Research partners with community physicians to offer clinical trials as a therapeutic option for their patients. We handle all infrastructure, regulatory compliance, and administrative operations so physicians can focus on patient care. Our model gives patients access to the newest therapies while maintaining the trusted patient-physician relationship.
Our Mission:Improving lives by providing advanced therapeutic options
Our Vision:Creating the absolute best patient-physician experience in clinical research
Our Values:
Compassion:We prioritize the patient-physician relationship, ensuring every interaction is service-oriented and patient-centered
Urgency:Â We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues
Solution Orientation: We embrace challenges with a positive mindset, communicate directly, and identify and implement effective solutions with efficiency
Excellence: We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service while maintaining the highest ethical and scientific standards
Why This Role Exists
At Profound Research, patient recruitment is essential to expanding access to clinical trials and helping studies enroll the right participants with speed, care, and quality.
The Patient Recruitment Specialist will provide remote, centralized recruitment support for high-volume vaccine/flu clinical trials. This role will focus primarily on patient outreach, inbound lead follow-up, phone pre-screening, scheduling, and accurate documentation across recruitment systems. As one of the first points of contact for prospective participants, this person will help create a responsive, compassionate, and well-organized recruitment experience that supports both enrollment goals and patient trust.
This is a 1099 contract opportunity designed to support near-term study enrollment needs, with the potential to convert to a full-time position based on business needs, performance, and role availability. Whether youâre looking to build on prior clinical research experience or take the next step into the field, this is an opportunity to contribute to meaningful work with a growing organization that values strong communication, follow-through, and patient-centered service.
What Youâll Do
Conduct high-volume outbound outreach to prospective clinical trial participants who may be interested in vaccine/flu studies
Respond to inbound patient inquiries and recruitment leads in a timely, professional, and patient-centered manner
Serve as an early point of contact for prospective participants, creating a supportive experience grounded in empathy, clarity, and excellent customer service
Pre-screen potential participants by reviewing study-specific eligibility criteria and documenting responses accurately
Schedule qualified participants for screening visits and coordinate next steps with the appropriate site or study team
Support patient follow-up to help improve show rates, maintain engagement, and reduce barriers to participation
Maintain accurate, timely records across CTMS, scheduling tools, screening logs, and third-party recruitment platforms
Track outreach activity, patient responses, scheduling status, and other recruitment metrics as requested
Apply working knowledge of Good Clinical Practice (GDP), FDA regulations, study protocols, and internal policies across patient interactions and documentation
Communicate clearly with recruitment leadership, site teams, study coordinators, and support staff regarding patient status, recruitment progress, and potential issues
Contribute to a fast-moving, high-volume recruitment environment with urgency, professionalism, and attention to detail
Assist in obtaining medical records to confirm eligibility for potential research participants
What Youâll Bring
Essential Qualifications
Experience in patient recruitment, call center operations, clinical research support, healthcare customer service, sales, or another high-volume outreach environment
Strong professional phone presence and ability to build trust quickly with prospective participants
Comfort conducting both inbound and outbound patient communication
Ability to communicate with empathy, patience, and clarity while maintaining study-specific accuracy
Strong attention to detail and comfort documenting information across multiple systems
Comfort with medical terminology and protocol-driven eligibility questions
Technical aptitude, including experience using databases, scheduling tools, spreadsheets, CTMS platforms, or patient tracking systems
Results-oriented mindset with the ability to support enrollment goals while maintaining a high-quality patient experience
Ability to work independently in a remote environment while maintaining strong communication with the broader recruitment team
Preferred Qualifications
Prior clinical research experience, especially in patient recruitment or patient engagement
Experience supporting vaccine, infectious disease, or high-enrollment clinical trials
Familiarity with Good Clinical Practice and FDA-regulated research environments
Experience using CTMS platforms, patient recruitment platforms, or third-party lead management tools
Associateâs degree or higher
CNA, medical assistant, or other healthcare-related background
Engagement Details
This is a 1099 independent contractor opportunity supporting high-volume vaccine/flu trial recruitment. Contract duration and weekly workload may vary based on study needs, enrollment timelines, and business requirements. This opportunity may lead to consideration for a full-time position, but conversion is not guaranteed.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Tests backend systems through functional and regression testing, manages incidents, executes user experience tests, and reports bugs for production operations.
About Toolbox
Toolbox is a Technology company founded in 2013. Our Vision is to Become the fastest Technology Solutions Provider across industries and our Mission is to âAct as the key business partner across industries by enabling the generation of new profitable business through the use of our unique know how to develop technologyâ. We deliver SPEED.
Our current successes are in the online TV industry. We provide a wide range of products covering User Authentication & Authorization Services, Content Aggregation & Distribution and App Development for End Users, aimed to Content Providers and Multiple Services Operators.
We are a product company, our goal is to guide and accompany market development, building solutions which can be leveraged by as many clients as possible. Our products are used by hundreds of Content Providers and Service Operators in the five continents: WARNER MEDIA, NBC UNIVERSAL, SONY, ATRESMEDIA, PARAMOUNT, DIRECTV among them. 90% of internet traffic related to Online TV in Latin America goes through Toolbox.
What Challenges Await You?
Minimum Requirements
What will you get from us?
We know that extraordinary people do not choose their jobs based only on the benefits, but we make a great effort to make sure that each of us who are part of Toolbox can achieve success and improve every day.
About the Team
Besides hiring the best tales, we believe diversity in terms of perspectives, ideas and cultures helps creating the best products and solutions. At Toolbox we work with cutting edge technology to build robust, high availability systems, able to handle high load and concurrency. We look for people bringing fresh ideas from the high concurrency system design, non-structured data organization, distributed computing, API design and Mobile areas.
As a member of the Development team, you will work in a project critical to our success, with the chance to switch products as our portfolio evolves. We need versatile people, who enjoy challenges at every stage of the development cycle, who push the envelope and make things happen.
Toolbox will always be a technology company. We hire people throughout the technical spectrum, who impact the life of millions of people through their work.
Manages customer relationships and ensures success for Australian clients using Sleek's back-office software platform.
Manages long-term customer relationships and ensures success with AI-powered marketing platform through strategic support and operational oversight.
Responds to incidents and provides operational support in IT and contact center environments.
Manages customer relationships and ensures enterprise/financial institution clients succeed with Alpaca's brokerage platform.
Drives customer adoption and strategic alignment with enterprise clients, manages renewals and expansion opportunities, and builds long-term customer relationships to ensure platform ROI.
Headquarters: Remote
URL: https://6sense.com/
Our Mission:
6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential.
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging.  Every 6sensor plays a part in deďŹning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.Â
The RoleExperience & Skills Required
Additional Skills Desired
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To apply: https://weworkremotely.com/remote-jobs/6sense-senior-customer-success-manager
Responds to customer support emails, manages order and shipment inquiries, identifies support bottlenecks, and reports operational issues for a sports card marketplace.
Headquarters: Philippines
About Veriswap
Veriswap is a barter marketplace for sports cards. Weâre a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If youâre passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectorsâ livesâweâd love to have you join our mission!
Who Weâre Looking For
You will be part of a global team of support specialists, reporting into the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company.
Day to Day Responsibilities:
At Veriswap, Youâll Enjoy:
To apply: https://weworkremotely.com/remote-jobs/veriswap-customer-support-representative
