Company Introduction:

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

Airspace has been rated one of America’s best Startup Employers and listed as one of CNBC’s Disruptor 50 companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.

Importance of role

The operations team is the backbone of our company  and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

Responsibilities

Operating the Airspace Platform

• Set up new orders by adhering to both standard work practices and client-specific SOP instructions
• The ability to rapidly move from one critical task to another and working all orders within the respective view; unless otherwise directed by an ops leader
• Verification that drivers have picked up or recovered the correct piece(s)
• Accurately confirming flight departures by use of AWB tracking
• Following all process and communication standards within our various team outlets
• Stay up to date on all announcements and training involving new system features and process changes.

Proactive Customer Updates

• Follow all customer delay notification preferences in providing timely updates by use of the preferred method of communication
• With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times.

Intuitive Problem Solving

• Ability to update, manage, and/or change airway bills using initial or tenured training.
• Ability to source driver coverage for any segment of an order.
• Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues.
• Follow escalation procedures and guidance provided by senior team members to assist in issue resolution.

Handling All Inbound and Outbound Communications

• Timely acknowledgment and action of all email, phone and text requests
• Expected to consistently meet all minimum metric expectations for phone availability and acceptance
• Proper use of the various phone statuses
• Order placement for customers who are unable to place orders via the online portal
• Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.

Maintaining Balanced Level of Performance

As an OSI, you will be expected to meet minimum metric requirements for an entry level position. Metric expectations will increase with each advancement.

• Maintain high level of customer service while communicating with internal and external parties through

  • Slack
  • Zendesk
  • Inbound/Outbound phone calls and texts
  • Internal meetings

• Maintain high level of team contributions in the following areas:

  • Communication
  • Order updates
  • Accuracy based on Standard Work procedures

Compensation

Salary Range: €36,000 – €65,000 annual salary. Salary is determined by factors such as experience, expertise, and location.

Core Values:

• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.

A friendly reminder: Airspace will only contact candidates from an @airspace.com email, a no-reply notification from no-reply@us.greenhouse-mail.io, or a verified LinkedIn profile. We never request fees or sensitive personal/financial information during recruiting. If something seems suspicious or feels off, please reach out to us at recruiting@airspace.com before responding.

For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.

WHO WE ARE:

The world’s finest art, automobiles, and antiques are sold at auction—so too is luxury real estate. Enter the smart way to buy and sell luxury properties. Our expert team curates the world’s finest properties, matches them with the most capable property connoisseurs from across the globe, and facilitates easy, market-driven transactions.

Since 2008, we have closed over $5B in luxury properties, with the typical sale ranging between $2.5M and $30M—and are dominating the $20M-plus industry. Our business has spanned the globe, including 46 US states and 38 countries, and we host a database of nearly 1 billion global contacts. Majority owned by Sotheby’s, the world’s premier destination for fine art and luxury goods, and Compass (NYSE: COMP), Concierge Auctions continues to operate independently, partnering with real estate agents affiliated with many of the industry’s leading brokerages to host luxury property auctions for clients.

ROLE OVERVIEW:

Concierge Auctions is hiring an IT Administrator to own the day-to-day administration of our core internal systems, with a primary focus on Google Workspace and Rippling. This person is the first point of contact for employee technology needs — accounts, devices, access, and everyday troubleshooting — and keeps onboarding and offboarding running smoothly and securely.

Beyond day-to-day administration, this role is a direct partner on a strategic initiative: building a unified access control layer across all Concierge Auctions applications and systems. Working alongside our technology lead, this person will help inventory every system we use, define role-based access standards, consolidate identity and provisioning, and automate how access is granted, reviewed, and revoked across the company.

This is a hands-on, execution-focused role well suited to someone with 1–3 years of IT support or systems administration experience who wants ownership of a modern, cloud-first stack and real exposure to identity and access management (IAM) architecture.

Google Workspace administration

• Manage users, groups, organizational units, and aliases in the Google Admin console
• Administer Gmail, Drive, shared drives, Calendar, Meet, and Groups settings
• Enforce security policies: 2-step verification, app access controls, third-party OAuth review, and device management
• Monitor admin audit and login reports; investigate suspicious activity and respond to phishing reports
• Manage license assignment and storage usage; handle data retention, exports, and account transfers on departures

Rippling administration

• Maintain employee records, org structure, and role-based permissions in Rippling
• Build and run onboarding and offboarding workflows, including app provisioning and de-provisioning
• Administer app management and SSO connections for third-party tools
• Support device inventory, enrollment, and MDM policies through Rippling
• Partner with HR and Finance on employee lifecycle changes, reporting, and app spend visibility

Access control layer (major initiative)

This person will work directly with our technology lead to design, build, and operate a company-wide access control layer. Expect roughly 30–40% of the role to be dedicated to this initiative.

• Build and maintain a complete inventory of applications, systems, and data stores, including owners, sensitivity, and current access methods
• Help define a role-based access control (RBAC) model that maps job roles and departments to standardized permission sets
• Consolidate authentication behind SSO where possible; document exceptions and plan remediation for systems that cannot integrate
• Implement automated provisioning and de-provisioning so access follows the employee lifecycle (hire, transfer, promote, depart) without manual steps
• Build recurring access review workflows and produce evidence that reviews were completed
• Instrument logging and alerting for privileged access, permission changes, and anomalous sign-ins
• Document access policies, request and approval paths, and break-glass procedures; keep them current in Notion
• Track and report on progress: systems covered, percentage behind SSO, orphaned accounts closed, average time to provision and de-provision

End-user support and IT operations

• Serve as first-line support for hardware, software, account, and access requests
• Track, prioritize, and resolve tickets within agreed response targets; escalate when needed
• Prepare, image, ship, and recover laptops and peripherals for a distributed workforce
• Maintain accurate asset inventory and license records
• Write and maintain internal documentation, how-to guides, and IT onboarding materials in Notion
• Support conference room A/V, VPN, printers, and other office technology as needed

Security and compliance

• Apply least-privilege access principles across all managed systems
• Run periodic access reviews and confirm timely removal of departed users
• Assist with security awareness reminders and incident response tasks
• Follow documented change and approval procedures for policy or permission changes

Required qualifications

• 1–3 years of experience in IT support, helpdesk, or systems administration
• Hands-on experience administering Google Workspace (users, groups, security settings, admin console)
• Experience with an HRIS or IT lifecycle platform — Rippling strongly preferred (Gusto, Justworks, BambooHR, or Okta/JumpCloud experience considered)
• Working knowledge of macOS and Windows support, plus basic networking (DNS, DHCP, VPN, Wi-Fi)
• Comfort with SaaS app administration, SSO, and role-based permission models
• Genuine interest in identity and access management, and the patience to do the inventory, documentation, and cleanup work that a real access control program requires
• Clear written and verbal communication; able to explain technical topics to non-technical staff
• Strong organizational habits, discretion with confidential data, and a bias toward documentation

Preferred qualifications

• Google Workspace Administrator certification or CompTIA A+ / Network+
• Experience supporting a fully remote or hybrid workforce
• Familiarity with MDM tooling, endpoint security, or device compliance programs
• Basic scripting or automation experience (Apps Script, Python, or similar) and comfort working with app APIs or SCIM provisioning
• Exposure to IAM tooling (Okta, JumpCloud, Entra ID) or to SOC 2 / access review and audit processes
• Exposure to Slack, Zoom, Notion, Salesforce, or Atlassian administration

Success in the First 90 Days

• 30 days: Fully ramped on Google Workspace and Rippling configuration; handling routine tickets independently

• 60 days: Onboarding and offboarding checklists documented and running end to end without escalation; draft RBAC role-to-permission map in review

• 90 days: Completed a full access review, cleaned up license and asset inventory, published core IT documentation, and delivered a full application and access inventory as the foundation of the access control layer

• Employment type: Contract

• Reports to: Technology leadership

• Location: Remote

Company Introduction:

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

Airspace has been rated one of America’s best Startup Employers and listed as one of CNBC’s Disruptor 50 companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.

Importance of role

The operations team is the backbone of our company  and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

Responsibilities

Operating the Airspace Platform

• Set up new orders by adhering to both standard work practices and client-specific SOP instructions
• The ability to rapidly move from one critical task to another and working all orders within the respective view; unless otherwise directed by an ops leader
• Verification that drivers have picked up or recovered the correct piece(s)
• Accurately confirming flight departures by use of AWB tracking
• Following all process and communication standards within our various team outlets
• Stay up to date on all announcements and training involving new system features and process changes.

Proactive Customer Updates

• Follow all customer delay notification preferences in providing timely updates by use of the preferred method of communication
• With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times.

Intuitive Problem Solving

• Ability to update, manage, and/or change airway bills using initial or tenured training.
• Ability to source driver coverage for any segment of an order.
• Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues.
• Follow escalation procedures and guidance provided by senior team members to assist in issue resolution.

Handling All Inbound and Outbound Communications

• Timely acknowledgment and action of all email, phone and text requests
• Expected to consistently meet all minimum metric expectations for phone availability and acceptance
• Proper use of the various phone statuses
• Order placement for customers who are unable to place orders via the online portal
• Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.

Maintaining Balanced Level of Performance

As an OSI, you will be expected to meet minimum metric requirements for an entry level position. Metric expectations will increase with each advancement.

• Maintain high level of customer service while communicating with internal and external parties through

  • Slack
  • Zendesk
  • Inbound/Outbound phone calls and texts
  • Internal meetings

• Maintain high level of team contributions in the following areas:

  • Communication
  • Order updates
  • Accuracy based on Standard Work procedures

Compensation

Salary Range: €36,000 – €65,000 annual salary. Salary is determined by factors such as experience, expertise, and location.

Core Values:

• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.

A friendly reminder: Airspace will only contact candidates from an @airspace.com email, a no-reply notification from no-reply@us.greenhouse-mail.io, or a verified LinkedIn profile. We never request fees or sensitive personal/financial information during recruiting. If something seems suspicious or feels off, please reach out to us at recruiting@airspace.com before responding.

For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11404 Construction Administrative Virtual Assistant/Business Support VA/Entry-Junior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Louisiana-based construction company is seeking a part-time Construction Administrative Virtual Assistant to take recurring computer-based and back-office responsibilities off the owner.

The VA will support estimating, invoicing, client follow-up, project updates, and general construction administration. The company performs both residential and commercial work, with commercial projects often requiring more detailed estimates and ongoing client communication.

The ideal candidate is organized, comfortable learning construction workflows, and capable of gradually taking ownership of additional administrative responsibilities as the relationship develops. Commercial construction experience is preferred but not required.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Construction & Estimating Support

• Assist with preparing detailed estimates and proposals
• Organize project information, pricing, materials, and supporting documentation
• Support commercial bid and estimating workflows
• Prepare invoices and other project documentation
• Maintain organized project records

Client & Project Follow-Up

• Follow up with clients regarding estimates, invoices, and project updates
• Send progress photos and routine project communications
• Help communicate schedule, material, or project updates as directed
• Track outstanding client follow-ups and next steps

Administrative Support

• Handle recurring computer-based and back-office tasks
• Maintain customer and project information
• Assist with CRM management as systems are implemented
• Organize documents, photos, estimates, and invoices
• Support additional administrative responsibilities as assigned

Light Social Media (Secondary)

• Create approximately 1–2 simple Facebook project-update posts per week
• Use project photos and information provided by the client
• Utilize AI tools such as ChatGPT or Claude to assist with captions while ensuring content sounds natural and personalized

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative or business support experience required
• Construction, contracting, or home services experience preferred
• Estimating or invoicing experience preferred
• Commercial construction experience is a plus
• Strong computer and organizational skills
• CRM experience preferred
• Strong written English communication
• Experience using AI productivity tools is a plus
• Light social media experience is a plus

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• GoHighLevel (client will be transitioning to this at some point)
• Microsoft Office / Google Workspace
• Microsoft Excel / Google Sheets
• ChatGPT / Claude
• Facebook/Instagram

IDEAL CANDIDATE PROFILE

• Organized and detail-oriented
• Comfortable with numbers, estimates, and documentation
• Strong follow-through
• Proactive and able to work independently
• Comfortable communicating with construction clients
• Able to learn the owner’s processes and gradually take on more responsibility
• Comfortable using AI tools to improve efficiency

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: TBD - Flexible CST Business Hours

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: TBD - Flexible CST Business Hours
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: Female
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (native or near native English accent required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11404 Construction Administrative Virtual Assistant/Business Support VA/Entry-Junior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Louisiana-based construction company is seeking a part-time Construction Administrative Virtual Assistant to take recurring computer-based and back-office responsibilities off the owner.

The VA will support estimating, invoicing, client follow-up, project updates, and general construction administration. The company performs both residential and commercial work, with commercial projects often requiring more detailed estimates and ongoing client communication.

The ideal candidate is organized, comfortable learning construction workflows, and capable of gradually taking ownership of additional administrative responsibilities as the relationship develops. Commercial construction experience is preferred but not required.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Construction & Estimating Support

• Assist with preparing detailed estimates and proposals
• Organize project information, pricing, materials, and supporting documentation
• Support commercial bid and estimating workflows
• Prepare invoices and other project documentation
• Maintain organized project records

Client & Project Follow-Up

• Follow up with clients regarding estimates, invoices, and project updates
• Send progress photos and routine project communications
• Help communicate schedule, material, or project updates as directed
• Track outstanding client follow-ups and next steps

Administrative Support

• Handle recurring computer-based and back-office tasks
• Maintain customer and project information
• Assist with CRM management as systems are implemented
• Organize documents, photos, estimates, and invoices
• Support additional administrative responsibilities as assigned

Light Social Media (Secondary)

• Create approximately 1–2 simple Facebook project-update posts per week
• Use project photos and information provided by the client
• Utilize AI tools such as ChatGPT or Claude to assist with captions while ensuring content sounds natural and personalized

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative or business support experience required
• Construction, contracting, or home services experience preferred
• Estimating or invoicing experience preferred
• Commercial construction experience is a plus
• Strong computer and organizational skills
• CRM experience preferred
• Strong written English communication
• Experience using AI productivity tools is a plus
• Light social media experience is a plus

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• GoHighLevel (client will be transitioning to this at some point)
• Microsoft Office / Google Workspace
• Microsoft Excel / Google Sheets
• ChatGPT / Claude
• Facebook/Instagram

IDEAL CANDIDATE PROFILE

• Organized and detail-oriented
• Comfortable with numbers, estimates, and documentation
• Strong follow-through
• Proactive and able to work independently
• Comfortable communicating with construction clients
• Able to learn the owner’s processes and gradually take on more responsibility
• Comfortable using AI tools to improve efficiency

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: TBD - Flexible CST Business Hours

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: TBD - Flexible CST Business Hours
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: Female
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (native or near native English accent required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11404 Construction Administrative Virtual Assistant/Business Support VA/Entry-Junior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Louisiana-based construction company is seeking a part-time Construction Administrative Virtual Assistant to take recurring computer-based and back-office responsibilities off the owner.

The VA will support estimating, invoicing, client follow-up, project updates, and general construction administration. The company performs both residential and commercial work, with commercial projects often requiring more detailed estimates and ongoing client communication.

The ideal candidate is organized, comfortable learning construction workflows, and capable of gradually taking ownership of additional administrative responsibilities as the relationship develops. Commercial construction experience is preferred but not required.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Construction & Estimating Support

• Assist with preparing detailed estimates and proposals
• Organize project information, pricing, materials, and supporting documentation
• Support commercial bid and estimating workflows
• Prepare invoices and other project documentation
• Maintain organized project records

Client & Project Follow-Up

• Follow up with clients regarding estimates, invoices, and project updates
• Send progress photos and routine project communications
• Help communicate schedule, material, or project updates as directed
• Track outstanding client follow-ups and next steps

Administrative Support

• Handle recurring computer-based and back-office tasks
• Maintain customer and project information
• Assist with CRM management as systems are implemented
• Organize documents, photos, estimates, and invoices
• Support additional administrative responsibilities as assigned

Light Social Media (Secondary)

• Create approximately 1–2 simple Facebook project-update posts per week
• Use project photos and information provided by the client
• Utilize AI tools such as ChatGPT or Claude to assist with captions while ensuring content sounds natural and personalized

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative or business support experience required
• Construction, contracting, or home services experience preferred
• Estimating or invoicing experience preferred
• Commercial construction experience is a plus
• Strong computer and organizational skills
• CRM experience preferred
• Strong written English communication
• Experience using AI productivity tools is a plus
• Light social media experience is a plus

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• GoHighLevel (client will be transitioning to this at some point)
• Microsoft Office / Google Workspace
• Microsoft Excel / Google Sheets
• ChatGPT / Claude
• Facebook/Instagram

IDEAL CANDIDATE PROFILE

• Organized and detail-oriented
• Comfortable with numbers, estimates, and documentation
• Strong follow-through
• Proactive and able to work independently
• Comfortable communicating with construction clients
• Able to learn the owner’s processes and gradually take on more responsibility
• Comfortable using AI tools to improve efficiency

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: TBD - Flexible CST Business Hours

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: TBD - Flexible CST Business Hours
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: Female
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (native or near native English accent required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Business Operations CoordinatorCRM Management | Billing & Invoicing | Scheduling | Business Operations | Remote Position Type: Full-Time, Remote Working Hours: U.

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

As an IT Operations Specialist, you will support the day-to-day operation of CloudFactory’s infrastructure, networks, and SaaS applications, helping ensure systems remain available, secure, and well maintained. You will carry out routine maintenance, provide first-level support for communication and productivity tools, and contribute to disaster recovery and compliance activities, escalating complex issues to senior team members as needed. This is a great opportunity to build hands-on IT operations experience within a mission-driven, fast-scaling organization.

Responsibilities:

Infrastructure and network support

• Carry out routine maintenance of physical data centre infrastructure, including servers, storage, and networking equipment.
• Monitor environmental controls and network performance, escalating issues as needed.

Domain, DNS, and certificate management

• Assist in managing domain renewals and certificate lifecycle tasks.
• Perform basic DNS record configurations (A, CNAME, MX) under supervision.

SaaS application support

• Test new features in SaaS applications against defined test cases.
• Provide first-level support for communication and productivity tools (e.g., Gmail, Slack), resolving common user issues.

Disaster recovery and business continuity

• Assist in executing disaster recovery runbooks and participate in scheduled DR tests.
• Escalate DR-related alerts and issues as required.

Governance and compliance

• Follow established procedures and security standards, applying good comprehension of conformance to corporate policies and information security requirements.

Continuous improvement

• Contribute creative thinking and new approaches to completing tasks within own work assignments.

Must-have skills (required)

• Technical knowledge: sound generic domain and specialist IT operations knowledge, typically gained from recognized bodies of knowledge, with an appreciation of the wider business context.
• Communication skills: sufficient for effective engagement with colleagues and customers, using appropriate methods, tools, and processes.
• Security and compliance awareness: fully aware of organizational standards for security, privacy, and ethics, and applies appropriate working practices in own work.
• Problem-solving: applies a methodical approach to routine and moderately complex issue definition and resolution across a variety of environments.
• Autonomy: works under general direction, exercising discretion in identifying and responding to complex issues within own assignments, and knows when to escalate.
• Collaboration: interacts with and influences colleagues, and has working-level contact with customers, suppliers, and partners.
• Continuous improvement mindset: contributes creative thinking and looks for new or better ways to complete tasks.

Academic and professional requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3–4 years of experience in IT operations, infrastructure, or systems administration.

Nice-to-have skills (preferred)

• Experience with cloud platforms (e.g., AWS, Azure, or GCP).

• IT certifications such as CompTIA Network+, Server+, or ITIL Foundation.

• Exposure to administering SaaS applications, such as Google Workspace or Slack.

• Great Mission and Culture

• Meaningful Work

• Market competitive salary

• Quarterly variable compensation

• Hybrid Working Model

• Comprehensive medical cover

• Group life insurance

• Personal development and growth opportunities

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you’re looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!

Company Overview

Plus Power is an energy storage market leader, with a market-leading 10+ GW portfolio across more than 25 states that will transform North American electric grids into cleaner and more versatile critical infrastructure.

Standalone energy storage is rapidly transforming the North American energy markets, because it is cheaper than new natural gas plants, faster to build than fossil peakers or transmission, and able to perform diverse energy services. Plus Power partners with electricity system operators, utilities, and investors to originate, develop, finance, own and operate standalone energy storage projects that provide critical services to the wholesale electric market. Plus Power’s team applies an intentional mindset to energy storage development by using a data-driven approach to development and operations.

At Plus Power, we are focused on solving hard climate problems, profitably.  We are growing fast, and value candidates who, like us, share a focus on setting high expectations, owning and learning from mistakes in the spirit of radical transparency, and are committed to internal partnering as a key element of our ideas meritocracy. Our team praises Plus Power’s culture and excels through our game-changing mission and supportive ecosystem.

About the Role

Plus Power recruits outstanding energy industry professionals who are driven to develop, build and operate assets safely and reliably to decarbonize the power markets while growing their careers. Our team looks for data-driven and fact-based mindsets, engaging and collaborative behaviors, and personal growth-focused professionals.

We are seeking an Office Manager and Corporate Operations Coordinator to support The Woodlands office and contribute to the efficient operation of the company. This role serves as a key member of the Administration team, ensuring a seamless office experience for employees, visitors, and business partners while providing administrative and operational support across the organization. Working closely with team members across multiple locations, this individual will coordinate office operations, support company initiatives and events, maintain processes and documentation, and help drive operational excellence through thoughtful execution and continuous improvement.

Key Responsibilities:

Office Management

• Properly manage access to the office for employees, third party service providers, and all stakeholders
• Manage mail and voicemails for the office, ensuring timely forwarding to appropriate parties
• Ensure that the office is properly stocked with all required supplies
• Ensure that any office projects and improvements are executed correctly across subcontractors
• Manage local logistics for internal department and/or team work weeks and external meetings in The Woodlands office and select remote offices
• Manage other office needs as necessary

Corporate Operations Coordination

• Support coordination of company-wide events
• Provide administrative assistance across the company, including scheduling meetings, coordinating travel, supporting document management
• Coordinate with other members of the administration team on administrative priorities, including supporting travel, expenses, calendaring, etc.
• Administration and maintenance of Corporate Operations’ SOPs and workflow documentation
• Support Corporate Operations’ company-wide initiatives
• Perform other administrative duties as assigned and assist with special projects and processes as needed

Skills & Qualifications

• Minimum of 5+ years of work experience in office operations and administrative support
• Minimum of high school diploma or GED; college degree preferred
• Excellent organizational skills and attention to detail
• Demonstrated resourcefulness and initiative
• Strong written and verbal communications skills, including the ability to help draft written communications for Company materials and messaging
• Demonstrated ability to manage multiple competing priorities in a fast-paced environment while maintaining strong attention to detail, exercising sound judgment, and proactively driving work to completion
• Demonstrated ability to work collaboratively and effectively in a cross-functional environment with geographically dispersed team members
• Ability to uphold standards of complete discretion and confidentiality and exercise good judgment on day-to-day decisions
• Intermediate to advanced proficiency in the Microsoft suite of tools and applications including Outlook, Word, PowerPoint, and Excel; SharePoint experience strongly preferred
• Proficiency with AI-enabled workplace tools, such as Microsoft Copilot, to enhance efficiency, organization, and productivity
• Notary or willing to become a notary
• Willing to travel for work weeks 2-3 times a year
• Event coordination experience is a plus
• Must be able to occasionally lift 50+ pounds

Compensation, Location, and Benefits

Highly competitive total compensation from one of North America’s leading energy storage developers, owners and operators. Flexible, work from home or hybrid work from Plus Power’s offices in The Woodlands, San Francisco, Chicago, Seattle, Brooklyn, Palm Beach Gardens, Denver and Birmingham.

The expected salary range* for this position begins at $65,000. We may ultimately pay more or less than the posted range based on several factors including, but not limited to relevant experience, skills, qualifications, geographic labor market, and other factors consistent with applicable law. This position is also eligible to participate in our annual bonus program.

Plus Power offers a competitive and comprehensive benefits program, unlimited vacation, flexible remote work, work from home stipend, educational assistance, parental leave, and a highly engaging company culture with opportunities for in-person connection and learning and growth.

The deadline* for applying to this role is September 15, 2026.

Plus Power is committed to a diverse and inclusive workplace where people of all backgrounds can thrive. Plus Power is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

*This information is provided in accordance with applicable law.

Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer’s disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish. For more information, please visit us at www.axsome.com and follow us on LinkedIn and X.

About This Role

Axsome Therapeutics is seeking an Associate, TMF Documentation who is responsible for supporting clinical document filing and management of Trial Master Files (TMFs). This role helps ensure TMFs are current and inspection-ready for internal and external entities.

This role is based at Axsome’s HQ in New York City with an on-site requirement of at least three days per week. We are unable to consider candidates who are looking for fully remote roles.

Job Responsibilities and Duties include, but are not limited to, the following:

• Work closely with the Clinical Study Team to assist in the review and maintenance of study-specific TMFs in accordance with Standard Operating Procedures (SOPs) and regulatory guidelines

• Collect, review and index essential documents in accordance with the TMF Structure

• Assist with the maintenance of TMF study trackers

• Provide updates at team meetings of relevant TMF findings and document status as needed

• Ensure TMFs are always inspection-ready

• Assist in preparation for and participates in internal or external audits/inspections

• Demonstrate technical and strategic knowledge of applicable regulatory requirements, including applicable specifications, SOPs and ICH/GCP guidelines

• Maintain knowledge of current industry best practices

Requirements / Qualifications

• Bachelor’s degree required. Preference to candidates with a life science or nursing degree

• Minimum 6 months - 1 year of relevant experience

• Experience with electronic trial master file system(s) including uploading, reviewing, QC, and approval of study required documents preferred

• Knowledge of TMF Reference Model preferred

• Excellent written and oral communication skills.

• Ability to work on site Monday, Tuesday & Thursday. We are unable to consider candidates who

Salary and Benefits:

The anticipated salary range for this role is $60,000 - $70,000. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package.

Axsome is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, sexual orientation, gender identity, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

Axsome Therapeutics does not accept unsolicited resumes from recruiters or third-party recruitment agencies and will not pay placement fees for unsolicited candidates that are sent to hiring managers, the HR team or other Axsome team members. Only approved vendors who have been explicitly asked to support a specific search will receive access to our Applicant Tracking System to submit candidates for consideration.

Operations Associate (HubSpot CRM, Deal Pipeline & Excel Reporting) – Remote | EST HoursPosition Type: Full-Time, Remote Working Hours: U.

Operations Specialist – RemoteWorkforce Operations | Shift Coordination | Scheduling | Client Operations Position Type: Full-Time, Remote Working Hours: U.

We are seeking a Workplace Operations & Experience Coordinator (Associate grade) to join our Business Services team under the Workplace Operations & Experience sub-function. In this role, you will help...

We are seeking a Workplace Operations & Experience Coordinator (Associate grade) to join our Business Services team under the Workplace Operations & Experience sub-function. In this role, you will help...

Principal Duties & Responsibilities

As a Fulfillment and Logistics Associate, you will play a crucial role in ensuring the smooth and efficient flow of products from the point of origin to the end consumer. This position involves managing various aspects of the supply chain, including order processing, inventory management, and logistics coordination. You will collaborate with different teams to optimize logistics processes and contribute to the overall success of the company’s operations.

Job Responsibilities

Warehouse Processing

• Receives and processes inbound and pullout requests by the brands.
• Coordinates inbound and pullout schedules with the warehouse.
• Validates and monitors the completion of inbound and pullout activities.

Order Processing

• Receives and processes customer orders accurately and in a timely manner.
• Verifies inventory availability and coordinates with the warehouse team to fulfill orders.
• Ensures orders meet quality standards before shipping.
• Ensures orders meet marketplace Service Level Agreements (SLA).

Inventory Management

• Monitors and manages inventory levels to prevent stockouts or overstocks.
• Conducts regular stock counts and reconciles discrepancies.
• Implements inventory control measures to minimize losses and improve accuracy.

Logistics Coordination

• Collaborates with internal teams to optimize transportation and logistics processes.
• Communicates with suppliers, vendors, and carriers to ensure timely deliveries.
• Resolves any issues related to shipments, delays, or damages.

Quality Control

• Implements and maintains quality control measures for products during the fulfillment process.
• Conducts regular inspections of products to ensure they meet quality standards.

Data Management

• Utilizes relevant software systems for order tracking, inventory management, and reporting.
• Generates and analyzes reports to identify areas for process improvement.

Customer Service

• Addresses customer inquiries related to order status, shipping, and returns.
• Collaborates with the customer service team to resolve issues and improve the overall customer experience.

Key Qualifications

• College diploma or equivalent; additional education or certification in logistics or supply chain management is a plus.
• 1 to 2 years of proven experience in fulfillment, logistics, or a related field. Fresh graduates are also welcome to apply.
• Strong organizational and multitasking skills.
• Excellent attention to detail and accuracy.
• Effective communication skills, both written and verbal.
• Proficient in using relevant software and systems for order processing and inventory management.
• Proficient in using Google Sheets and other Google Suite products.
• Knowledge of shipping regulations and procedures.

Job Title: Business Operations Associate - Portfolio & Operations Support Job Location: Reading, Berkshire, United Kingdom Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: • Familiarity with KPI reporting, dashboarding, and process improvement methodologies.

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

Job Purpose

The Provider Ops Coordinator utilizes expertise in the tolling industry to review and bring to closure escalated customer issues utilizing our customer relationship management (CRM) software. They will also identify areas of opportunity to minimize revenue loss, and violations, and share feedback with product and development to improve processes. In this role, the coordinator will also help troubleshoot complex customer issues with agencies to improve the customer experience without adversely impacting provider relationships.

Essential Duties and Responsibilities

• Performs and recommends actions to resolve customer issues that are rooted in provider data or processes.
• Provides analysis and research into customer issues that require in-depth data investigation.
• Collaborates and liaises with Fleetworthy operations and providers to assist in defining of technical requirements and providing domain expertise in pursuit of issue closure and continuous process improvements.
• Collaborate and liaise with the Operations, Development and Product to make recommendations for solutions or improvements that can be accomplished through new technology and/or alternative uses of existing technology.
• Engages with customers on as needed basis.
• Maintains broad knowledge about company’s services.

Experience and Competencies

• 1+ years’ experience in toll or transportation role in similar environment (preferred)
• Intermediate Excel skills
• Excellent time management skills
• Ability to manage multiple priorities with strict attention to detail
• Strong analytical skills with ability to utilize problem solving skills for issues and inquiries
• Excellent interpersonal skills with the ability to communicate effectively and professionally with internal and external customers
• Ability to work independently as well as collaboratively in a team
• Continually contribute to cohesive team environment
• Possesses and demonstrates Fleetworthy’s Core Competencies and Values

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

Job Purpose

The Business Operations Coordinator is an entry-level, high-potential role built for a natural systems thinker — someone who’s energized by figuring out how the pieces of a complex process connect. Using our CRM and internal data and reporting tools, the Coordinator investigates escalated customer and provider partner issues, digs past the symptom to find the root cause, and partners with toll agencies and internal teams to fix not just the individual case but the process behind it.

Deep tolling industry knowledge isn’t required on day one — strong analytical instincts and a comfort with technology and data are. This role is designed to build both, developing the Coordinator into a go-to technical troubleshooter within Business Operations.

Essential Duties and Responsibilities

• Investigates escalated customer and provider issues using CRM and internal data tools, tracing each issue to its root cause rather than treating symptoms alone.

• Approaches problems systemically — mapping how provider data, agency processes, and internal workflows connect to identify where breakdowns actually start.

• Analyzes case and usage data to spot patterns across issues, surfacing recurring problems and revenue-loss or violation risk before they grow.

• Collaborates and liaises with Operations and providers to help define technical requirements and provide domain expertise in pursuit of issue closure and continuous process improvement.

• Partners with Operations, Development, and Product to recommend fixes — a process change, a new report or dashboard, or a product enhancement — accomplished through new technology or alternative use of existing technology.

• Documents findings and recommendations clearly enough for teammates, managers, and product owners to act on.

• Engages with customers on an as-needed basis.

• Maintains broad knowledge about the company’s services.

Please note this job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

Experience and Competencies

This is an entry-level position — we’re hiring for mindset and potential, not a resume.

• No prior tolling or transportation experience required (helpful, but not necessary).

• A natural systems thinker: curious about how things connect, and comfortable pulling on a thread until an issue makes sense.

• Comfortable with technology and data:willing to work in spreadsheets, CRM records, and reports to find answers; basic Excel skills expected, more is a plus.

• Strong analytical and problem-solving instincts; able to break a complex issue into parts and reason through it methodically.

• Excellent time management skills and the ability to manage multiple priorities with strict attention to detail.

• Excellent interpersonal skills, with the ability to communicate effectively and professionally with internal and external customers.

• Ability to work independently as well as collaboratively in a team.

• Continually contributes to a cohesive team environment.

• Possesses and demonstrates Fleetworthy Core Values.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

Job Purpose

The Business Operations Coordinator is an entry-level, high-potential role built for a natural systems thinker — someone who’s energized by figuring out how the pieces of a complex process connect. Using our CRM and internal data and reporting tools, the Coordinator investigates escalated customer and provider partner issues, digs past the symptom to find the root cause, and partners with toll agencies and internal teams to fix not just the individual case but the process behind it.

Deep tolling industry knowledge isn’t required on day one — strong analytical instincts and a comfort with technology and data are. This role is designed to build both, developing the Coordinator into a go-to technical troubleshooter within Business Operations.

Essential Duties and Responsibilities

• Investigates escalated customer and provider issues using CRM and internal data tools, tracing each issue to its root cause rather than treating symptoms alone.

• Approaches problems systemically — mapping how provider data, agency processes, and internal workflows connect to identify where breakdowns actually start.

• Analyzes case and usage data to spot patterns across issues, surfacing recurring problems and revenue-loss or violation risk before they grow.

• Collaborates and liaises with Operations and providers to help define technical requirements and provide domain expertise in pursuit of issue closure and continuous process improvement.

• Partners with Operations, Development, and Product to recommend fixes — a process change, a new report or dashboard, or a product enhancement — accomplished through new technology or alternative use of existing technology.

• Documents findings and recommendations clearly enough for teammates, managers, and product owners to act on.

• Engages with customers on an as-needed basis.

• Maintains broad knowledge about the company’s services.

Please note this job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.

Experience and Competencies

This is an entry-level position — we’re hiring for mindset and potential, not a resume.

• No prior tolling or transportation experience required (helpful, but not necessary).

• A natural systems thinker: curious about how things connect, and comfortable pulling on a thread until an issue makes sense.

• Comfortable with technology and data:willing to work in spreadsheets, CRM records, and reports to find answers; basic Excel skills expected, more is a plus.

• Strong analytical and problem-solving instincts; able to break a complex issue into parts and reason through it methodically.

• Excellent time management skills and the ability to manage multiple priorities with strict attention to detail.

• Excellent interpersonal skills, with the ability to communicate effectively and professionally with internal and external customers.

• Ability to work independently as well as collaboratively in a team.

• Continually contributes to a cohesive team environment.

• Possesses and demonstrates Fleetworthy Core Values.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

ABOUT THE ROLE:

Our pharmacy benefit management (PBM) offering represents an important growth area for Rightway. Helping clients better manage pharmacy spend to make drugs more affordable for their employees and dependents is critical to their business sustainability. Rightway is responsible for designing, building, and operating a new-to-the-world PBM model based on our core tenets: fairness & transparency, unlocking the supply chain, supporting the physician-patient relationship, and utilizing navigation to empower consumers.

The PBM Operations Associate is a member of the Rightway Data Operations team, reporting to the Manager, Data Operations. This role provides day-to-day support of eligibility, accumulator, and claims extract file feeds and data — ensuring files are received, processed, and delivered accurately and on time.

WHAT YOU’LL DO:

• Support the execution of eligibility and accumulator file feeds and interfaces, from implementation through ongoing operations and maintenance.
• Support claims extract file feeds, helping ensure data is accurate, complete, and delivered to external stakeholders on schedule.
• Serve as a day-to-day resource for eligibility, accumulator, and claims extract data needs.
• Collaborate with engineering, client success, implementations, benefit administration, and other internal stakeholders to ensure eligibility, accumulator, and claims extract functions operate in accordance with requirements.
• Monitor downstream vendor feeds (e.g., ID card fulfillment) and third-party integrations (e.g., health plans, TPAs, medical vendors) to help ensure deliverables are met on time; escalate and assist in troubleshooting issues as they arise.
• Perform research and support troubleshooting of day-to-day inquiries or issues related to eligibility, accumulators, and claims extract/data feeds.
• Maintain accurate, up-to-date documentation of eligibility, accumulator, and claims extract processes and internal controls.
• Additional responsibilities may be assigned as business needs evolve. Please note that during peak seasons, such as open enrollment and plan renewals, this role may require additional hours to help meet critical deadlines.

WHO YOU ARE:

• Bachelor’s degree preferred. Relevant experience considered for exceptional candidates.
• 2-4 years of experience in healthcare operations, PBM, health plan, or data/eligibility operations; entry-level candidates with strong analytical skills are encouraged to apply.
• Detail-oriented, organized, strong sense of ownership, ability to work in a fast-paced environment with shifting priorities, comfortable learning new systems and platforms, consultative with internal and external stakeholders.
• Working knowledge of Excel; ability to research and troubleshoot data discrepancies; eligibility, accumulator, or claims file feed experience.

COMPENSATION: $65,000 - $85,000 annually, in addition to bonus and equity.

Compensation offered will be determined by geographic location, experience, and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1. We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4. We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.