Writing.io Jobs

Find the best remote jobs. Answer a few questions and we'll deploy a powerful assistant to help you search, create alerts, and more.

1 What roles are you open to?

2 Experience level

3 Work style

Did you know? If memory is enabled, Writing.io can remember your job search preferences and help you to improve your resume, craft customized outreach and more.

Operations Senior Manager, Customer Success Operations

Oversees customer success operations processes, team performance, and systems to ensure efficient delivery of support and client satisfaction.

Senior Posted about 4 hours ago Jobicy AI
What this role involves
About AlphaSense:  The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from...
Read the full description
Operations Manager, Customer Success Operations

Manages customer success operations, overseeing processes, systems, and workflows to support the customer success team.

Mid Posted about 4 hours ago Jobicy AI
What this role involves
About AlphaSense:  The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from...
Read the full description
Operations Principal Revenue Operations Manager

Leads revenue operations strategy, optimizes sales processes, manages CRM systems, and drives cross-functional alignment to support business growth.

Lead Posted about 12 hours ago Jobicy AI
What this role involves
Do you want to impact the hardest working people in the world? Then Jobber might be the place for you! We’re looking for a Principal Revenue Operations Manager to be...
Read the full description
Operations Operations Specialist I-III (UK) at Airspace

Operations specialist sets up time-critical freight orders, manages customer communications, and tracks shipments through completion on the Airspace platform.

Junior Remote Posted about 13 hours ago RemoteFirstJobs Product
What this role involves

Company Introduction:

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

Airspace has been rated one of America’s best Startup Employers and listed as one of CNBC’s Disruptor 50 companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.

Importance of role

The operations team is the backbone of our company  and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

Responsibilities

Operating the Airspace Platform

  • Set up new orders by adhering to both standard work practices and client-specific SOP instructions
  • The ability to rapidly move from one critical task to another and working all orders within the respective view; unless otherwise directed by an ops leader
  • Verification that drivers have picked up or recovered the correct piece(s)
  • Accurately confirming flight departures by use of AWB tracking
  • Following all process and communication standards within our various team outlets
  • Stay up to date on all announcements and training involving new system features and process changes.

Proactive Customer Updates

  • Follow all customer delay notification preferences in providing timely updates by use of the preferred method of communication
  • With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times.

Intuitive Problem Solving

  • Ability to update, manage, and/or change airway bills using initial or tenured training.
  • Ability to source driver coverage for any segment of an order.
  • Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues.
  • Follow escalation procedures and guidance provided by senior team members to assist in issue resolution.

Handling All Inbound and Outbound Communications

  • Timely acknowledgment and action of all email, phone and text requests
  • Expected to consistently meet all minimum metric expectations for phone availability and acceptance
  • Proper use of the various phone statuses
  • Order placement for customers who are unable to place orders via the online portal
  • Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.

Maintaining Balanced Level of Performance

As an OSI, you will be expected to meet minimum metric requirements for an entry level position. Metric expectations will increase with each advancement.

  • Maintain high level of customer service while communicating with internal and external parties through

    • Slack
    • Zendesk
    • Inbound/Outbound phone calls and texts
    • Internal meetings
  • Maintain high level of team contributions in the following areas:

    • Communication
    • Order updates
    • Accuracy based on Standard Work procedures

Compensation

Salary Range: €36,000 – €65,000 annual salary. Salary is determined by factors such as experience, expertise, and location.

Core Values:

  • We are One Team. We believe we all accomplish more when we are working together.
  • We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
  • We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
  • We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
  • We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.

A friendly reminder: Airspace will only contact candidates from an @airspace.com email, a no-reply notification from no-reply@us.greenhouse-mail.io, or a verified LinkedIn profile. We never request fees or sensitive personal/financial information during recruiting. If something seems suspicious or feels off, please reach out to us at recruiting@airspace.com before responding.

For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.

Read the full description
Operations IT Administrator (Google Workspace & Rippling) at Concierge Auctions

Administers Google Workspace and Rippling systems, manages user accounts and device access, and builds identity and access management infrastructure for the organization.

Junior Posted about 13 hours ago RemoteFirstJobs Product
What this role involves

WHO WE ARE:

The world’s finest art, automobiles, and antiques are sold at auction—so too is luxury real estate. Enter the smart way to buy and sell luxury properties. Our expert team curates the world’s finest properties, matches them with the most capable property connoisseurs from across the globe, and facilitates easy, market-driven transactions.

Since 2008, we have closed over $5B in luxury properties, with the typical sale ranging between $2.5M and $30M—and are dominating the $20M-plus industry. Our business has spanned the globe, including 46 US states and 38 countries, and we host a database of nearly 1 billion global contacts. Majority owned by Sotheby’s, the world’s premier destination for fine art and luxury goods, and Compass (NYSE: COMP), Concierge Auctions continues to operate independently, partnering with real estate agents affiliated with many of the industry’s leading brokerages to host luxury property auctions for clients.

ROLE OVERVIEW:

Concierge Auctions is hiring an IT Administrator to own the day-to-day administration of our core internal systems, with a primary focus on Google Workspace and Rippling. This person is the first point of contact for employee technology needs — accounts, devices, access, and everyday troubleshooting — and keeps onboarding and offboarding running smoothly and securely.

Beyond day-to-day administration, this role is a direct partner on a strategic initiative: building a unified access control layer across all Concierge Auctions applications and systems. Working alongside our technology lead, this person will help inventory every system we use, define role-based access standards, consolidate identity and provisioning, and automate how access is granted, reviewed, and revoked across the company.

This is a hands-on, execution-focused role well suited to someone with 1–3 years of IT support or systems administration experience who wants ownership of a modern, cloud-first stack and real exposure to identity and access management (IAM) architecture.

Google Workspace administration

  • Manage users, groups, organizational units, and aliases in the Google Admin console
  • Administer Gmail, Drive, shared drives, Calendar, Meet, and Groups settings
  • Enforce security policies: 2-step verification, app access controls, third-party OAuth review, and device management
  • Monitor admin audit and login reports; investigate suspicious activity and respond to phishing reports
  • Manage license assignment and storage usage; handle data retention, exports, and account transfers on departures

Rippling administration

  • Maintain employee records, org structure, and role-based permissions in Rippling
  • Build and run onboarding and offboarding workflows, including app provisioning and de-provisioning
  • Administer app management and SSO connections for third-party tools
  • Support device inventory, enrollment, and MDM policies through Rippling
  • Partner with HR and Finance on employee lifecycle changes, reporting, and app spend visibility

Access control layer (major initiative)

This person will work directly with our technology lead to design, build, and operate a company-wide access control layer. Expect roughly 30–40% of the role to be dedicated to this initiative.

  • Build and maintain a complete inventory of applications, systems, and data stores, including owners, sensitivity, and current access methods
  • Help define a role-based access control (RBAC) model that maps job roles and departments to standardized permission sets
  • Consolidate authentication behind SSO where possible; document exceptions and plan remediation for systems that cannot integrate
  • Implement automated provisioning and de-provisioning so access follows the employee lifecycle (hire, transfer, promote, depart) without manual steps
  • Build recurring access review workflows and produce evidence that reviews were completed
  • Instrument logging and alerting for privileged access, permission changes, and anomalous sign-ins
  • Document access policies, request and approval paths, and break-glass procedures; keep them current in Notion
  • Track and report on progress: systems covered, percentage behind SSO, orphaned accounts closed, average time to provision and de-provision

End-user support and IT operations

  • Serve as first-line support for hardware, software, account, and access requests
  • Track, prioritize, and resolve tickets within agreed response targets; escalate when needed
  • Prepare, image, ship, and recover laptops and peripherals for a distributed workforce
  • Maintain accurate asset inventory and license records
  • Write and maintain internal documentation, how-to guides, and IT onboarding materials in Notion
  • Support conference room A/V, VPN, printers, and other office technology as needed

Security and compliance

  • Apply least-privilege access principles across all managed systems
  • Run periodic access reviews and confirm timely removal of departed users
  • Assist with security awareness reminders and incident response tasks
  • Follow documented change and approval procedures for policy or permission changes

Required qualifications

  • 1–3 years of experience in IT support, helpdesk, or systems administration
  • Hands-on experience administering Google Workspace (users, groups, security settings, admin console)
  • Experience with an HRIS or IT lifecycle platform — Rippling strongly preferred (Gusto, Justworks, BambooHR, or Okta/JumpCloud experience considered)
  • Working knowledge of macOS and Windows support, plus basic networking (DNS, DHCP, VPN, Wi-Fi)
  • Comfort with SaaS app administration, SSO, and role-based permission models
  • Genuine interest in identity and access management, and the patience to do the inventory, documentation, and cleanup work that a real access control program requires
  • Clear written and verbal communication; able to explain technical topics to non-technical staff
  • Strong organizational habits, discretion with confidential data, and a bias toward documentation

Preferred qualifications

  • Google Workspace Administrator certification or CompTIA A+ / Network+
  • Experience supporting a fully remote or hybrid workforce
  • Familiarity with MDM tooling, endpoint security, or device compliance programs
  • Basic scripting or automation experience (Apps Script, Python, or similar) and comfort working with app APIs or SCIM provisioning
  • Exposure to IAM tooling (Okta, JumpCloud, Entra ID) or to SOC 2 / access review and audit processes
  • Exposure to Slack, Zoom, Notion, Salesforce, or Atlassian administration

Success in the First 90 Days

  • 30 days: Fully ramped on Google Workspace and Rippling configuration; handling routine tickets independently

  • 60 days: Onboarding and offboarding checklists documented and running end to end without escalation; draft RBAC role-to-permission map in review

  • 90 days: Completed a full access review, cleaned up license and asset inventory, published core IT documentation, and delivered a full application and access inventory as the foundation of the access control layer

  • Employment type: Contract

  • Reports to: Technology leadership

  • Location: Remote

Read the full description
Operations Operations Specialist I-III (UK) at Airspace

Operations specialist sets up time-critical freight orders on the Airspace platform, manages customer communication, and tracks shipments from start to finish.

Junior Remote Posted about 13 hours ago RemoteFirstJobs Product
What this role involves

Company Introduction:

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

Airspace has been rated one of America’s best Startup Employers and listed as one of CNBC’s Disruptor 50 companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.

Importance of role

The operations team is the backbone of our company  and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

Responsibilities

Operating the Airspace Platform

  • Set up new orders by adhering to both standard work practices and client-specific SOP instructions
  • The ability to rapidly move from one critical task to another and working all orders within the respective view; unless otherwise directed by an ops leader
  • Verification that drivers have picked up or recovered the correct piece(s)
  • Accurately confirming flight departures by use of AWB tracking
  • Following all process and communication standards within our various team outlets
  • Stay up to date on all announcements and training involving new system features and process changes.

Proactive Customer Updates

  • Follow all customer delay notification preferences in providing timely updates by use of the preferred method of communication
  • With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times.

Intuitive Problem Solving

  • Ability to update, manage, and/or change airway bills using initial or tenured training.
  • Ability to source driver coverage for any segment of an order.
  • Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues.
  • Follow escalation procedures and guidance provided by senior team members to assist in issue resolution.

Handling All Inbound and Outbound Communications

  • Timely acknowledgment and action of all email, phone and text requests
  • Expected to consistently meet all minimum metric expectations for phone availability and acceptance
  • Proper use of the various phone statuses
  • Order placement for customers who are unable to place orders via the online portal
  • Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.

Maintaining Balanced Level of Performance

As an OSI, you will be expected to meet minimum metric requirements for an entry level position. Metric expectations will increase with each advancement.

  • Maintain high level of customer service while communicating with internal and external parties through

    • Slack
    • Zendesk
    • Inbound/Outbound phone calls and texts
    • Internal meetings
  • Maintain high level of team contributions in the following areas:

    • Communication
    • Order updates
    • Accuracy based on Standard Work procedures

Compensation

Salary Range: €36,000 – €65,000 annual salary. Salary is determined by factors such as experience, expertise, and location.

Core Values:

  • We are One Team. We believe we all accomplish more when we are working together.
  • We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
  • We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
  • We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
  • We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.

A friendly reminder: Airspace will only contact candidates from an @airspace.com email, a no-reply notification from no-reply@us.greenhouse-mail.io, or a verified LinkedIn profile. We never request fees or sensitive personal/financial information during recruiting. If something seems suspicious or feels off, please reach out to us at recruiting@airspace.com before responding.

For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.

Read the full description
Operations Director, Revenue Operations

Leads revenue operations strategy and processes to optimize hospital financial performance and operational efficiency.

Lead Posted about 13 hours ago Jobicy AI
What this role involves
On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the...
Read the full description
Operations Director, Revenue Operations

Director oversees revenue operations strategy, processes, and systems to optimize financial performance and organizational efficiency.

Lead Posted about 13 hours ago Jobicy AI
What this role involves
On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the...
Read the full description
Operations Principal Revenue Operations Manager

Leads revenue operations strategy, optimizes sales processes, manages tech stack, and drives operational efficiency across the revenue organization.

Lead Posted about 13 hours ago Jobicy AI
What this role involves
Do you want to impact the hardest working people in the world? Then Jobber might be the place for you! We’re looking for a Principal Revenue Operations Manager to be...
Read the full description
Operations Field Service Scheduler (Simpro)

Manages field service scheduling and purchasing operations for a solar company using SimPro software, ensuring operational accuracy and efficiency.

Mid Remote Posted about 13 hours ago Himalayas
What this role involves
This is a remote position. Business Support Specialist (SimPro Scheduling & Purchasing) Remote | Philippines | Full-Time Php 40,000/month - 60,000/month Australian Business Hours (ACST hours), 5:30am–2:30pm PHT Long-Term Remote RoleIf you’re a high-performing operations professional who thrives on operational data accuracy, field-service scheduling, and working directly with a scaling South Australian solar leader that values strategic impact over simple task completion — keep reading.
Read the full description
Operations Supply Chain Operations Analyst - SAP IBP

Manages supply chain operations and logistics using SAP IBP software to optimize procurement, planning, and inventory processes.

Mid Posted about 13 hours ago Himalayas
What this role involves
About BlueprintBlueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States.
Read the full description
Operations Merchandising Operations Manager

Manages merchandising operations including inventory, product placement, logistics, and supply chain for a consumer products company.

Mid Posted about 16 hours ago Jobicy AI
What this role involves
Grove Collaborative is a sustainability-focused consumer products company creating household and personal care essentials that are effective, beautifully designed, and healthier for people and the planet. We are a certified...
Read the full description
Operations Head of Supply, Operations

Leads supply chain and operations strategy to drive business growth and manage partnerships across the organization.

Lead Posted about 16 hours ago Jobicy AI
What this role involves
About the Team At GOAT Group, the Business Development team is central to the strategic growth of our company. Composed of individual teams that handle Strategy, New Business Initiatives, Partnerships...
Read the full description
Operations Mixpanel: Revenue Strategy & Operations Manager

Manages revenue operations, analyzes business metrics, and builds processes to support North America sales strategy and execution.

Mid Remote Posted 1 day ago We Work Remotely — Programming
What this role involves

Headquarters: New York City, US (Remote)

About Mixpanel

Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.

About the Team

The Revenue Operations team at Mixpanel partners with the Regional Business Leaders to help set and execute global and regional revenue strategies. We build and execute core operational processes such as business planning and reporting, facilitate key decision making, work with leadership on crafting strategies and support ongoing business operations management - whatever is needed to make our Sales teams successful!

About the Role

As Revenue Strategy & Operations Manager, you will own core business operations for the region, your job will include in-depth quantitative analysis of operating metrics with a particular focus on problem-solving and creating scaled systems and processes. You will work closely with the VP of North America and cross-functional teams to quickly understand opportunities and implement solutions.

Responsibilities

  • Primary advisor to North America VP on end-to-end Go-To-Market operations
  • Perform strategic product, market, and customer analyses to identify new growth drivers or opportunities for improvement
  • Support annual planning cycles including goaling, coverage model revisions, territory design, and cascading our financial plan
  • Drive continuous improvement through standard operating cadences including weekly forecast and metric reviews in addition to monthly and quarterly go-to-market business reviews
  • Define, manage, and provide insights on key performance indicators across a range of segments, geographies, and go-to-market teams
  • Collaborate with sales, finance, revenue operations, marketing, and other cross-functional stakeholders to design and execute strategic projects to drive growth, increase sales productivity, operational efficiency, and revenue

We're Looking for Someone Who Has

  • 3+ years of total work experience in an analytical role (Sales Operations, Business Operations, Management Consulting)
  • Expert proficiency in financial modeling and analyzing complex and large data sets
  • Outstanding written and oral communication skills
  • Track-record of collaborating with cross-functional partners to lead transformation and growth
  • Highly motivated, innate intellectual curiosity, and a strong desire to drive impact

Bonus Points For

  • 2+ years of experience at a top tier Management or Strategy Consulting firm
  • 2+ years of operating experience in Corporate Strategy, Business Operations, or Sales Strategy in a high-growth, fast paced environment, preferably at a SaaS or B2B organization
  • Fluency with core Go-To-Market operating and metrics including CAC, LTV, ROI, Conversion Ratios, and other Efficiency metrics
  • Working knowledge of SFDC including Reporting and Record Management from lead creation through opportunity closure
  • Direct or indirect management experience with global sales leaders in worldwide regions
  • Demonstrable passion for the data analytics industry
  • Comfortable working with ambiguity

#LI-Hybrid

Compensation

The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.

Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.

Mixpanel Compensation Range$148,000—$200,000 USD

Benefits and Perks

  • Comprehensive Medical, Vision, and Dental Care
  • Mental Wellness Benefit
  • Generous Vacation Policy & Additional Company Holidays
  • Enhanced Parental Leave
  • Volunteer Time Off
  • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

  • Make Bold Bets: We choose courageous action over comfortable progress.
  • Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
  • One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
  • Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
  • Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
  • Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

To apply: https://weworkremotely.com/remote-jobs/mixpanel-revenue-strategy-operations-manager

Read the full description
Operations Mixpanel: Revenue Strategy & Operations Manager

Manages revenue operations, financial modeling, and go-to-market strategy for a region while advising leadership on sales performance metrics and operational improvements.

Mid Remote Posted 1 day ago We Work Remotely — Programming
What this role involves

Headquarters: San Francisco, US (Remote)

About Mixpanel

Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.

About the Team

The Revenue Operations team at Mixpanel partners with the Regional Business Leaders to help set and execute global and regional revenue strategies. We build and execute core operational processes such as business planning and reporting, facilitate key decision making, work with leadership on crafting strategies and support ongoing business operations management - whatever is needed to make our Sales teams successful!

About the Role

As Revenue Strategy & Operations Manager, you will own core business operations for the region, your job will include in-depth quantitative analysis of operating metrics with a particular focus on problem-solving and creating scaled systems and processes. You will work closely with the VP of North America and cross-functional teams to quickly understand opportunities and implement solutions.

Responsibilities

  • Primary advisor to North America VP on end-to-end Go-To-Market operations
  • Perform strategic product, market, and customer analyses to identify new growth drivers or opportunities for improvement
  • Support annual planning cycles including goaling, coverage model revisions, territory design, and cascading our financial plan
  • Drive continuous improvement through standard operating cadences including weekly forecast and metric reviews in addition to monthly and quarterly go-to-market business reviews
  • Define, manage, and provide insights on key performance indicators across a range of segments, geographies, and go-to-market teams
  • Collaborate with sales, finance, revenue operations, marketing, and other cross-functional stakeholders to design and execute strategic projects to drive growth, increase sales productivity, operational efficiency, and revenue

We're Looking for Someone Who Has

  • 3+ years of total work experience in an analytical role (Sales Operations, Business Operations, Management Consulting)
  • Expert proficiency in financial modeling and analyzing complex and large data sets
  • Outstanding written and oral communication skills
  • Track-record of collaborating with cross-functional partners to lead transformation and growth
  • Highly motivated, innate intellectual curiosity, and a strong desire to drive impact

Bonus Points For

  • 2+ years of experience at a top tier Management or Strategy Consulting firm
  • 2+ years of operating experience in Corporate Strategy, Business Operations, or Sales Strategy in a high-growth, fast paced environment, preferably at a SaaS or B2B organization
  • Fluency with core Go-To-Market operating and metrics including CAC, LTV, ROI, Conversion Ratios, and other Efficiency metrics
  • Working knowledge of SFDC including Reporting and Record Management from lead creation through opportunity closure
  • Direct or indirect management experience with global sales leaders in worldwide regions
  • Demonstrable passion for the data analytics industry
  • Comfortable working with ambiguity

#LI-Hybrid

Compensation

The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.

Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.

Mixpanel Compensation Range$148,000—$200,000 USD

Benefits and Perks

  • Comprehensive Medical, Vision, and Dental Care
  • Mental Wellness Benefit
  • Generous Vacation Policy & Additional Company Holidays
  • Enhanced Parental Leave
  • Volunteer Time Off
  • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

  • Make Bold Bets: We choose courageous action over comfortable progress.
  • Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
  • One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
  • Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
  • Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
  • Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

To apply: https://weworkremotely.com/remote-jobs/mixpanel-revenue-strategy-operations-manager

Read the full description
Operations Senior Quality Specialist at CloudFactory

Leads quality assurance reviews, SLA management, process improvement initiatives, and training to ensure service delivery meets agreed standards.

Senior Posted 1 day ago RemoteFirstJobs Product
What this role involves

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

  • Mission-Driven: We focus on creating economic and social impact.
  • People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
  • Innovative: We embrace change and find better ways to do things together.
  • Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

As a Senior Quality Specialist, you will independently lead quality management activities, including quality assurance reviews, audits, and process improvement initiatives, while ensuring service delivery consistently meets agreed service levels. You will maintain and develop knowledge management systems, lead small collaborative projects, and provide training and guidance to colleagues on quality practices. This is a great opportunity to deepen your quality management expertise within a mission-driven, fast-scaling organization.

Responsibilities:

Service level management

  • Ensure that service delivery meets agreed service levels, implementing SLA/SLO benchmarking best practices and suggesting improvements.
  • Analyze service delivery performance to identify actions required to maintain or improve levels of service.
  • Liaise with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.

Quality management

  • Contribute to quality management plans for projects.
  • Conduct quality assurance reviews and support corrective actions.
  • Contribute to the review of best practices and standards for a specific area or project, creating and updating documentation of methods and tools.
  • Participate in process improvement initiatives and provide training and support on quality practices.

Quality assurance

  • Contribute to the collection of evidence and the conduct of formal audits or reviews of activities.
  • Examine records for evidence that appropriate testing and other quality control activities have taken place.
  • Determine compliance with organizational directives, standards, and procedures, identifying non-compliances and abnormal occurrences.

Change control

  • Develop, document, and implement changes based on requests for change.
  • Apply change control procedures, tools, techniques, and processes to manage and report on change requests.

Knowledge management

  • Maintain knowledge management systems and content to meet business needs.
  • Support others in completing knowledge management activities and forming knowledge management habits.
  • Configure and develop knowledge management systems and standards.

Must-have skills (required)

  • Strategic thinking: able to develop plans and solutions that align with strategic goals, evaluating impacts with a comprehensive understanding of departmental and project strategy.
  • Planning: able to independently develop detailed plans for projects or tasks, coordinate resources, track progress, and adjust plans as needed.
  • Data analysis and interpretation: able to lead data analysis tasks, synthesizing data from multiple sources to develop insights from complex datasets.
  • Problem-solving and decision-making: able to lead problem-solving initiatives, synthesizing information from multiple sources to resolve complex issues.
  • Communication skills: effective communicator with a wide range of stakeholders, with excellent writing skills for complex reports and proposals, and skilled at presenting to larger groups and senior management.
  • Collaboration and teamwork: able to initiate and lead small collaborative projects, encouraging team input and fostering a cooperative environment.
  • Leadership: able to lead small teams, set clear objectives, delegate tasks, and monitor progress.

Academic and professional requirements

  • Bachelor’s degree in Quality Management, Business Administration, or a related field, or equivalent practical experience.
  • 4–6 years of experience in quality management, quality assurance, or a related process/documentation role.

Nice-to-have skills (preferred)

  • Experience leading process improvement initiatives across teams or projects.

  • Familiarity with quality management frameworks or standards (e.g., ISO 9001).

  • Experience mentoring or training junior colleagues on quality practices

  • Great Mission and Culture

  • Meaningful Work

  • Market competitive salary

  • Quarterly variable compensation

  • Hybrid Working Model

  • Comprehensive medical cover

  • Group life insurance

  • Personal development and growth opportunities

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you’re looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!

Read the full description
Operations Operations Engineer at Netcompany

Operations Engineer manages application performance, infrastructure provisioning, automated deployments, and incident response across production environments.

Senior Posted 1 day ago RemoteFirstJobs Product
What this role involves

Company Description

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready to join the forefront of technology as an Operations Engineer in Netcompany?

As an Operations Engineer you will:

  • Investigate and resolve complex application issues, developing permanent fixes, workarounds, or temporary patches to restore service quickly.
  • Maintain and optimize application performance, data integrity, and security across production and pre-production environments using proper data sanitization and anonymization practices.
  • Manage and execute seamless application releases and infrastructure changes using automated deployment tools to support strict change management and governance standards.
  • Provision and adapt hybrid, cloud, and virtualized infrastructure components to continuously meet evolving operational and service needs.
  • Automate repetitive tasks and system provisioning by writing scripts and leveraging Infrastructure as Code (IaC) and orchestration platforms.
  • Containerize and orchestrate applications to standardize delivery pipelines, improve system scalability, and streamline rollback procedures.
  • Implement observability solutions and real-time monitoring tools to track system health, ensure cybersecurity policy compliance, and enable rapid incident response.
  • Design, test, and document high-availability disaster recovery plans, operational runbooks, and incident response playbooks to minimize RTO and RPO.

Qualifications

What would make you a fit for the role:

  • A relevant Bachelor’s degree and minimum 5 years of experience.
  • Good knowledge of the application and infrastructure stack being supported, including web servers, application logic, and scripting for automation (e.g., Bash, PowerShell, Python).
  • Knowledge of Java (JEE), PHP, .Net or other technologies and/or frameworks required to perform the tasks.
  • Knowledge of relational database management systems (e.g., PostgreSQL, MySQL, Oracle) for basic querying, performance monitoring, and supporting developers.
  • Experience in component-based and service-oriented applications development or configuration. ď‚§ Understanding modelling languages or tools (e.g. UML).
  • Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) for deploying and managing applications.
  • Experience with monitoring and observability platforms (Prometheus, Grafana, ELK, Dynatrace) and experience with CI/CD pipelines (e.g., Jenkins, Bamboo, GitLab CI) for operational deployments.
  • Fluency with English language (C1+)

Additional Information

Being a part of the Netcompany team, you will be provided with:

  • Opportunity to work in a modern environment.
  • Competitive compensation & benefits package
  • Hospitalization plan
  • Hybrid working model
  • Meal allowance
  • Mobility budget or commuting allowance (if applicable)
  • Well-being activities (on premises)
  • Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
  • Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

#LI-VT1

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/

Read the full description
Operations CPT-11404 Construction Administrative Virtual Assistant at 20four7VA

Virtual assistant handles construction administrative tasks including estimating, invoicing, client follow-up, and project documentation for a Louisiana-based construction company.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11404 Construction Administrative Virtual Assistant/Business Support VA/Entry-Junior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Louisiana-based construction company is seeking a part-time Construction Administrative Virtual Assistant to take recurring computer-based and back-office responsibilities off the owner.

The VA will support estimating, invoicing, client follow-up, project updates, and general construction administration. The company performs both residential and commercial work, with commercial projects often requiring more detailed estimates and ongoing client communication.

The ideal candidate is organized, comfortable learning construction workflows, and capable of gradually taking ownership of additional administrative responsibilities as the relationship develops. Commercial construction experience is preferred but not required.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Construction & Estimating Support

  • Assist with preparing detailed estimates and proposals
  • Organize project information, pricing, materials, and supporting documentation
  • Support commercial bid and estimating workflows
  • Prepare invoices and other project documentation
  • Maintain organized project records

Client & Project Follow-Up

  • Follow up with clients regarding estimates, invoices, and project updates
  • Send progress photos and routine project communications
  • Help communicate schedule, material, or project updates as directed
  • Track outstanding client follow-ups and next steps

Administrative Support

  • Handle recurring computer-based and back-office tasks
  • Maintain customer and project information
  • Assist with CRM management as systems are implemented
  • Organize documents, photos, estimates, and invoices
  • Support additional administrative responsibilities as assigned

Light Social Media (Secondary)

  • Create approximately 1–2 simple Facebook project-update posts per week
  • Use project photos and information provided by the client
  • Utilize AI tools such as ChatGPT or Claude to assist with captions while ensuring content sounds natural and personalized

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

  • Previous administrative or business support experience required
  • Construction, contracting, or home services experience preferred
  • Estimating or invoicing experience preferred
  • Commercial construction experience is a plus
  • Strong computer and organizational skills
  • CRM experience preferred
  • Strong written English communication
  • Experience using AI productivity tools is a plus
  • Light social media experience is a plus

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

  • GoHighLevel (client will be transitioning to this at some point)
  • Microsoft Office / Google Workspace
  • Microsoft Excel / Google Sheets
  • ChatGPT / Claude
  • Facebook/Instagram

IDEAL CANDIDATE PROFILE

  • Organized and detail-oriented
  • Comfortable with numbers, estimates, and documentation
  • Strong follow-through
  • Proactive and able to work independently
  • Comfortable communicating with construction clients
  • Able to learn the owner’s processes and gradually take on more responsibility
  • Comfortable using AI tools to improve efficiency

Work Schedule

  • Contracted Hours per Week: 20 Hours
  • Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
  • Daily Working Time: TBD - Flexible CST Business Hours

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

  • Contractors will operate under a Master Services Agreement and a Statement of Work
  • This is not an offer of employment; contractors are not employees of 20four7VA or any client
  • All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

  • REQUIRED SERVICE: Business Support
  • REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
  • Contracted Hours per Week: 20 hours/week
  • Daily Working Time: TBD - Flexible CST Business Hours
  • Scheduled Working Days: Monday-Friday
  • REPORTING TO/POC: To Be Determined
  • Number of VAs: 1
  • GENDER PREFERENCE: Female
  • LANGUAGES SPOKEN/PREFERENCE: English
  • ACCENT PREFERENCE: Level A-B (native or near native English accent required)
  • REGION PREFERENCES: Any

What we offer

  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
Read the full description
Operations Director, Customer Delivery & Enablement at Trackforce

Director leads customer implementation, enablement, and professional services delivery across the customer lifecycle while managing team scaling and revenue growth.

Exec Hybrid Posted 1 day ago RemoteFirstJobs Product
What this role involves

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

The Opportunity

We are looking for a Director, Customer Delivery & Enablement to lead how customers implement, learn, adopt, and expand their use of our solutions.

This leader will own three interconnected functions:

  • Customer Implementations — delivering predictable, high-quality implementations that accelerate time-to-value.
  • Customer Enablement & Learning — scaling customer training, education, certification, and adoption.
  • Professional Services — delivering high-value customer engagements while driving services growth, revenue, utilization, and profitability.

This is both a customer delivery and commercial leadership role. You will build an integrated delivery model across the customer lifecycle while partnering with Marketing, Sales, and Client Success to develop, position, and sell Professional Services offerings that solve customer challenges and expand the value customers receive from our platform.

We are looking for a builder, operator, and commercially minded customer leader who can scale teams and programs while delivering measurable customer and financial outcomes.

What You’ll Own

Customer Delivery & Implementation

  • Own the end-to-end implementation lifecycle from post-sale handoff through discovery, configuration, integration, testing, training, go-live, and transition to Client Success.
  • Improve Time to Delivery and Time to Value through standardized methodologies, phase-and-gate governance, clear milestones, and disciplined execution.
  • Lead portfolio, backlog, capacity, and project health reviews to identify risk, remove bottlenecks, forecast go-lives, and improve delivery predictability.
  • Ensure customer readiness, training, enablement, and adoption are embedded throughout implementation.
  • Serve as the senior escalation point for strategic and at-risk customer engagements.

Customer Enablement & Learning

  • Own the customer education, training, certification, and ongoing enablement strategy.
  • Build and evolve the Customer Training Academy and scalable learning journeys across onboarding, administrator readiness, end-user adoption, advanced product usage, and continuing education.
  • Deliver a blended learning model across instructor-led, virtual, self-service, on-demand, webinar, certification, and digital experiences.
  • Use customer engagement, product usage, health, and support data to identify adoption gaps and increase customer proficiency and self-sufficiency.
  • Leverage AI, automation, and digital experiences to personalize learning, accelerate content creation, and scale customer education.

Professional Services & Growth

  • Lead Professional Services with accountability for revenue, pipeline, services attach, utilization, productivity, capacity, and project profitability.
  • Partner with Marketing, Sales, and Client Success to build and execute the go-to-market strategy for Professional Services and generate customer demand.
  • Enable Sales and Client Success to identify, position, and sell Professional Services through clear offerings, value propositions, sales plays, discovery tools, pricing guidance, and customer-facing collateral.
  • Establish a recurring motion with Sales and Client Success to identify whitespace, build pipeline, and increase services attach across new customers, renewals, expansions, and strategic accounts.
  • Develop repeatable, scalable Professional Services offerings and support strategic customer conversations to shape solutions, articulate value, and advance opportunities to close.
  • Own disciplined scoping, pricing, SOW, contracting, forecasting, and capacity planning, partnering with Finance to ensure strong operational and financial performance.

Operational & Team Leadership

  • Establish operating rhythms and executive visibility across implementation backlog, project health, capacity, utilization, pipeline, bookings, revenue, profitability, and customer risk.
  • Align workforce capacity and skills with forecasted demand while balancing utilization, customer outcomes, and delivery performance.
  • Partner across Marketing, Sales, Client Success, Product, Engineering, Support, and Finance to create a seamless customer journey.
  • Equip customer-facing teams with the training, collateral, discovery questions, use cases, and positioning needed to identify and introduce Professional Services opportunities.
  • Create feedback loops so customer delivery and learning insights inform product, customer success, and go-to-market priorities.
  • Lead and develop a high-performing global team spanning project management, implementation, consulting, training, data, and customer enablement.
  • Use data, technology, automation, and AI to continuously improve productivity, quality, scalability, and customer outcomes.

How Success Will Be Measured

You will own the core performance of the organization, including:

  • Time to Delivery and Time to Value
  • Resource utilization and capacity
  • Professional Services bookings, pipeline, revenue, and attach rate
  • Effective billing rate and project profitability
  • Customer satisfaction
  • Team productivity and delivery efficiency
  • On-time go-live performance and implementation backlog
  • Training participation, certification, and Academy engagement
  • Product adoption following implementation and training
  • Forecast and capacity accuracy
  • Expansion opportunities generated through Professional Services

What We’re Looking For

  • 10+ years of progressive experience across enterprise SaaS, Professional Services, software implementation, consulting, customer enablement, or related customer-facing functions.
  • 5+ years leading customer delivery teams and people leaders.
  • Demonstrated success leading complex SaaS implementations and Professional Services organizations.
  • Proven experience developing, positioning, and selling Professional Services, consulting, or value-added services to enterprise customers.
  • Strong commercial acumen and experience partnering with Sales, Marketing, and Customer Success to generate demand, build pipeline, and grow services revenue.
  • Experience developing repeatable service offerings, value propositions, pricing models, SOWs, and customer proposals.
  • Strong financial and operational acumen across bookings, revenue, utilization, forecasting, capacity planning, pricing, and project profitability.
  • Experience building scalable implementation methodologies, governance models, and customer education or enablement programs.
  • Strong understanding of how implementation quality, education, adoption, and value realization influence retention and expansion.
  • Executive presence with experience navigating complex customer relationships, commercial discussions, and escalations.
  • Demonstrated ability to use data, automation, and AI to improve organizational performance.
  • Experience leading distributed or global teams preferred.
  • Bachelor’s degree or equivalent experience; MBA, PMP, Six Sigma, or similar certification is a plus.

The Leader We’re Looking For

You are a builder, operator, and commercially minded customer leader who sees Implementation, Customer Enablement, and Professional Services as interconnected parts of the customer value journey.

You know how to build strong teams, create scalable operating models, improve customer outcomes, and drive financial performance. Just as importantly, you understand that Professional Services is more than a delivery function—you know how to identify customer needs, create differentiated offerings, generate demand, and convert customer challenges into valuable services engagements.

Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.

Benefits We Offer

·Hybrid and flexible work model

·Three weeks of vacation starting in your first year

·Paid sick days & family obligation days

·Comprehensive health & dental coverage from Day 1

·24/7 telemedicine access

·Mental health & wellness support

·Life insurance, AD&D, long term‑ disability & critical illness coverage

·RRSP & DPSP with employer matching

·Employee referral bonus

·Paid volunteer day & recognition programs

#LI-Hybrid

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Operations CPT-11404 Construction Administrative Virtual Assistant at 20four7VA

Virtual assistant handles construction company back-office tasks including estimating, invoicing, client follow-up, and project administration.

Junior Remote Posted 1 day ago RemoteFirstJobs Product
What this role involves

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11404 Construction Administrative Virtual Assistant/Business Support VA/Entry-Junior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing Louisiana-based construction company is seeking a part-time Construction Administrative Virtual Assistant to take recurring computer-based and back-office responsibilities off the owner.

The VA will support estimating, invoicing, client follow-up, project updates, and general construction administration. The company performs both residential and commercial work, with commercial projects often requiring more detailed estimates and ongoing client communication.

The ideal candidate is organized, comfortable learning construction workflows, and capable of gradually taking ownership of additional administrative responsibilities as the relationship develops. Commercial construction experience is preferred but not required.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Construction & Estimating Support

  • Assist with preparing detailed estimates and proposals
  • Organize project information, pricing, materials, and supporting documentation
  • Support commercial bid and estimating workflows
  • Prepare invoices and other project documentation
  • Maintain organized project records

Client & Project Follow-Up

  • Follow up with clients regarding estimates, invoices, and project updates
  • Send progress photos and routine project communications
  • Help communicate schedule, material, or project updates as directed
  • Track outstanding client follow-ups and next steps

Administrative Support

  • Handle recurring computer-based and back-office tasks
  • Maintain customer and project information
  • Assist with CRM management as systems are implemented
  • Organize documents, photos, estimates, and invoices
  • Support additional administrative responsibilities as assigned

Light Social Media (Secondary)

  • Create approximately 1–2 simple Facebook project-update posts per week
  • Use project photos and information provided by the client
  • Utilize AI tools such as ChatGPT or Claude to assist with captions while ensuring content sounds natural and personalized

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

  • Previous administrative or business support experience required
  • Construction, contracting, or home services experience preferred
  • Estimating or invoicing experience preferred
  • Commercial construction experience is a plus
  • Strong computer and organizational skills
  • CRM experience preferred
  • Strong written English communication
  • Experience using AI productivity tools is a plus
  • Light social media experience is a plus

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

  • GoHighLevel (client will be transitioning to this at some point)
  • Microsoft Office / Google Workspace
  • Microsoft Excel / Google Sheets
  • ChatGPT / Claude
  • Facebook/Instagram

IDEAL CANDIDATE PROFILE

  • Organized and detail-oriented
  • Comfortable with numbers, estimates, and documentation
  • Strong follow-through
  • Proactive and able to work independently
  • Comfortable communicating with construction clients
  • Able to learn the owner’s processes and gradually take on more responsibility
  • Comfortable using AI tools to improve efficiency

Work Schedule

  • Contracted Hours per Week: 20 Hours
  • Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
  • Daily Working Time: TBD - Flexible CST Business Hours

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

  • Contractors will operate under a Master Services Agreement and a Statement of Work
  • This is not an offer of employment; contractors are not employees of 20four7VA or any client
  • All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

  • REQUIRED SERVICE: Business Support
  • REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
  • Contracted Hours per Week: 20 hours/week
  • Daily Working Time: TBD - Flexible CST Business Hours
  • Scheduled Working Days: Monday-Friday
  • REPORTING TO/POC: To Be Determined
  • Number of VAs: 1
  • GENDER PREFERENCE: Female
  • LANGUAGES SPOKEN/PREFERENCE: English
  • ACCENT PREFERENCE: Level A-B (native or near native English accent required)
  • REGION PREFERENCES: Any

What we offer

  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
Read the full description