This Technical Writer position supports the Department of Homeland Security (DHS), Customs and Border Protection (CBP) in the area of Support Services. The mission-critical program provides comprehensive training, safety, standards, curriculum development, and technical modernization services to ensure national border security agents can operate safely and effectively.

Complex tactical systems and safety procedures are useless if they cannot be easily understood. In this role, you turn dense, technical engineering language into clear, user-friendly handbooks, standard operating procedures, and training guides that keep teams safe and compliant.

• Location: Remote or Oklahoma City, OK

• Status: Full-Time / Contingent Upon Contract Award

Who You Are

You are a master of absolute clarity. You have the unique ability to take dense, technical, and complex operational procedures and translate them into clean, user-friendly, and accessible handbooks. You are meticulous about grammar, formatting, and stylistic consistency, and you love collaborating with Subject Matter Experts to capture their technical knowledge accurately.

What You’ll Do (Key Responsibilities)

• Draft Technical Documentation: Research, write, and format detailed operational guides, user manuals, and standard operating procedures (SOPs).

• Support Curriculum Development: Edit, proofread, and storyboard CBT training scripts, lesson guides, and study manuals.

• Enforce Style Standards: Maintain and distribute templates and style guides, ensuring complete compliance with CBP writing directives.

• Manage Repositories: Maintain highly structured documentation repositories, ensuring rigorous version control and accessibility.

What You Bring (Qualifications)

• Experience: Minimum of 2 years of professional experience in technical writing, editing, or a closely related role.

• Education: Bachelor’s degree in Professional Writing, English, Communications, Journalism, or a related field.

• Tools: High proficiency with MS Office (Word, PowerPoint), Adobe Acrobat, and modern Content Management Systems (CMS).

• Clearance: Ability to obtain and maintain a federal background suitability check.

Why You’ll Love Working with Team Carney (Benefits & Perks)

When you join our team, you enjoy a robust suite of benefits tailored to support your “whole self”:

• Comprehensive Health: Competitive medical, dental, and vision options (BCBS CareFirst), plus HSA and FSA.

• Financial Protection: 401(k) with corporate match, and fully paid life and disability insurance.

• Work-Life Harmony: Generous PTO, 11 paid federal holidays, and 6 weeks of fully paid parental leave.

• Professional & Personal Growth: Up to $5,000 annually in tuition assistance or student loan repayment, plus $200/year “Get Out and Learn” and $200/year “Get Out and Run” micro-benefits.

EEO/Veteran/Disabled

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Principal Content Engineer — Developer Platform

Available Locations: Austin, TX (Preferred), San Francisco, CA, or New York, NY

Developer GTM is a cross-functional, fast growing team within Cloudflare. We are builders, storytellers, and connectors united by one goal: to make Cloudflare the most exciting place for developers to build.

As the Principal Content Engineer, you are the content engine for that growth. You’ll translate product reality and industry trends into content that developers actually find, read, build from, and come back to. You’ll personally write and build the flagship pieces, including deep tutorials, runnable sample apps, reference architectures, and narratives that make Cloudflare the obvious place to build. You’ll set the architecture, standards, and tooling that let the whole GTM team produce at quality at scale.

Underpinning all of this is a bigger bet: the way people learn is changing dramatically as the Internet and the web evolve. Search is becoming conversational, AI agents consume content directly, and the static tutorial is no longer the end of the learning journey. We believe the learning platform itself has to be reinvented from first principles, not incrementally improved. This role will help shape the next-generation learning platform, both internally (how Cloudflare’s own teams learn and ship) and externally (how developers around the world learn to build on our network).

This is a hands-on, high-ownership role. You are part principal-grade writer, part engineer, part systems builder. You own the engine, and you also drive the bus.

What you’ll do

• Own the content architecture for Developer GTM. Define the content types, editorial standards, and quality bar across tutorials, blog posts, sample apps, newsletters, and community/education content. Curate and shape what the team produces: edit for clarity and consistency, prune what’s stale, and make sure every piece fits the whole.
• Build and run the systems that scale quality. Design self-healing pipelines, AI-assisted review and maintenance, CI checks, and quality guardrails that catch broken examples, stale versions, and wrong APIs before developers do. You treat content as software: versioned, tested, and continuously improved.
• Write and build flagship content. Produce deep technical tutorials, reference architectures, and runnable demos on the Developer Platform, including Workers, Workers AI, R2, Durable Objects, Queues, and beyond, that developers can clone, run, and learn from in one sitting. Your writing turns complex distributed-systems concepts into something a developer can build in an afternoon.
• Drive developer acquisition and activation. Partner with Growth, DevRel, Product, and PMM to map content to the developer journey, from discovery and signup, through first deployment, to production usage. Define and track measures of content quality and discoverability, and use analytics and experimentation to keep improving.
• Be the AI-native edge. Build AI-assisted content tooling and guardrails, and make sure our content is built to be found and consumed by AI agents and LLMs, not just humans. You’re fluent in what AI means for how developers search, learn, and build, and you treat that fluency as the foundation of the next-gen learning experience, not a nice-to-have.
• Read the industry and turn it into motion. Identify emerging developer behaviors and workloads, across AI agents, MCP servers, vibe coding, multi-tenant applications, and edge-native architectures, and translate them into narratives and content that position Cloudflare as the default platform for how software is being built today.
• Raise the floor. Establish the conventions, templates, and tooling that writers, advocates, and engineers across GTM adopt so their content stays accurate and consistent. Mentor and coach: the bar you set is the bar the team ships to.

Desirable skills, knowledge, and experience

• 12+ years at the intersection of technical content, developer education, and software engineering, with a portfolio that shows you can both write beautifully and build what you write about.
• Exceptional technical writing and editing: enough craft to set a high quality bar and standardize it across a large body of work.
• Real engineering depth. You can design, build, ship, and maintain production tooling, with proficiency in TypeScript/JavaScript and modern web development; familiarity with version control, CI/CD, and testing. You’ve built things on serverless/edge platforms (Cloudflare Workers experience is a strong plus).
• Experience building automated content systems, including pipelines, CI checks, freshness/validation tooling, and AI-assisted review or maintenance.
• Content analytics and experimentation chops. You measure what works, tie content to acquisition/activation/adoption outcomes, and let data drive the roadmap.
• Information architecture and editorial standards experience for a substantial technical content surface.
• Experience establishing editorial standards and information architecture for a substantial technical site or program.
• Experience guiding a content platform migration or redesign is a plus.
• Knowledge of evaluation frameworks or observability for AI-powered systems is a plus.
• Knowledge of the developer journey and how developers discover, evaluate, and adopt platforms. You know what makes a tutorial convert and what makes a narrative land.

Compensation

Compensation may be adjusted depending on work location.

• For NYC based hires: Estimated annual salary of $230,000 - $317,000
• For Bay Area based hires: Estimated annual salary of $220,000 - $303,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Role: Creator Lead

Location: Los Angeles Arts District, hybrid 2-3 days in office

Type: Full-Time

Compensation: $90-110K base + Performance-Based Bonus

The Role

We’re looking for a Creator Lead to own the strategy and drive the execution of creator-led content (UGC, self-tapes, creator edits) within a portfolio of brands.

This is a creative strategy role that analyzes performance data and turns those insights into creator-led execution: prototyping new creative approaches by filming yourself, writing briefs that scale, identifying and coaching creators to deliver, and managing the pipeline that turns one strategic idea into dozens of pieces of content.

You’re not just strategizing, you’re embedded in the creative process: making content, giving notes, and raising the bar for what creator-led work looks like at TubeScience.

What You’ll Do

🧠 Own the creator strategy for your brands - developing winning angles and messaging frameworks by analyzing proprietary performance data along with conducting consumer, product, and competitor research

✍️Translate your strategic insights into repeatable creator briefs with clear, actionable direction that creators can run with: connecting performance metrics and brand goals to what actually gets shot

🎯  Own the execution pipeline for all UGC, self-tapes, and creator edits within your portfolio of 5-10 DTC brands, spanning categories like beauty, wellness, food & beverage, pet, apps, and more

🎬 Prototype new creative approaches on camera — shooting proofs of concept yourself to validate ideas before scaling them through the network

📊  Use performance data to guide what you and your team shoot next, iterating quickly on what’s working and killing what isn’t

⚡ Drive execution with speed and autonomy, rapidly turning around concepts, testing at volume, and iterating based on real-time performance

Who You Are

🎭  You bring 3+ years of experience creating content for social media and directing or coaching other creators

💡  You have real performance marketing experience and understand it deeply — you know what a hook rate is, why thumbstop matters, and how to connect creative decisions to data

💎  You’re strong on camera and behind it — you can shoot and perform in UGC-style content well enough to prototype ideas and set the standard for your team

👁️  You have strong instincts for matching talent to briefs — you can look at a creative direction and immediately know the right kind of person to execute it, and you have a point of view on what makes a creator great

💬  You give creators clear, constructive feedback that actually makes their work better without killing their energy or authenticity — they love working with you

📋  You stay organized across multiple brands, creators, and briefs simultaneously without letting things fall through the cracks

🎨  You have deep fluency in digital content culture — you know what’s trending, what’s working, and what feels real versus what feels forced

🗣️  You communicate clearly — translating performance data into creative direction and interfacing seamlessly with cross-functional partners and a roster of freelance creators

📍  You’re based in Los Angeles — this role requires regular in-person presence at our Arts District studio

🎬 VISUAL STRATEGIST WANTED

📍 Los Angeles Arts District (Hybrid, 2–3 days in office)

💼 Full-time

💰 $60–85k + bonus

🚀 About TubeScience

At TubeScience, we create the best-performing video ads on the internet — content so good that viewers choose to watch it. We’re LA’s largest performance creative agency, and we’re looking for creators who can shoot scroll-stopping content.

Our 55,000 sq ft production facility in the Arts District has 25 sets — everything from white cycloramas to fully built kitchens and living rooms — plus an in-house team to help with casting, styling, and post-production.

💼 What You’ll Do

•  Come up with your own concepts and shoot 5–10 pieces per week across a variety of DTC brands

•  Create content across categories — haircare, beauty, skincare, health & wellness, pet products, food & beverage, apps, and more

•  Shoot content — often fast, scrappy iPhone B-roll, with opportunities to direct full shoots as you grow

•  Be on camera (UGC-style) and collaborate with others — creators, friends, actors

•  Use performance data to guide what you create next

🔑 What You Bring

•  Experience creating social video content (portfolio required)

•  On-camera experience or UGC background

•  Ability to shoot high-quality video on an iPhone

•  Strong copywriting instincts — clear, engaging scripting

•  Strong project management skills — able to juggle multiple projects and deadlines

•  Deep understanding of social platforms and what performs

•  Organized, communicative, and comfortable moving fast

✨ Bonus Points

•  You’ve created content that drove real results (sales, sign-ups, engagement)

•  Experience working with brands or in fast-paced environments

🌟 Who Thrives Here

•  Strategic thinkers who care about why content works, not just making it

•  Concept-to-camera creators who can ideate and execute

•  Self-starters who take initiative and move fast

•  Growth-minded creators looking to step into senior strategic roles

This is a launchpad role at a company that loves to promote from within.

Role: Creator Lead

Location: Los Angeles Arts District, hybrid 2-3 days in office

Type: Full-Time

Compensation: $90-110K base + Performance-Based Bonus

The Role

We’re looking for a Creator Lead to own the strategy and drive the execution of creator-led content (UGC, self-tapes, creator edits) within a portfolio of brands.

This is a creative strategy role that analyzes performance data and turns those insights into creator-led execution: prototyping new creative approaches by filming yourself, writing briefs that scale, identifying and coaching creators to deliver, and managing the pipeline that turns one strategic idea into dozens of pieces of content.

You’re not just strategizing, you’re embedded in the creative process: making content, giving notes, and raising the bar for what creator-led work looks like at TubeScience.

What You’ll Do

🧠 Own the creator strategy for your brands - developing winning angles and messaging frameworks by analyzing proprietary performance data along with conducting consumer, product, and competitor research

✍️Translate your strategic insights into repeatable creator briefs with clear, actionable direction that creators can run with: connecting performance metrics and brand goals to what actually gets shot

🎯  Own the execution pipeline for all UGC, self-tapes, and creator edits within your portfolio of 5-10 DTC brands, spanning categories like beauty, wellness, food & beverage, pet, apps, and more

🎬 Prototype new creative approaches on camera — shooting proofs of concept yourself to validate ideas before scaling them through the network

📊  Use performance data to guide what you and your team shoot next, iterating quickly on what’s working and killing what isn’t

⚡ Drive execution with speed and autonomy, rapidly turning around concepts, testing at volume, and iterating based on real-time performance

Who You Are

🎭  You bring 3+ years of experience creating content for social media and directing or coaching other creators

💡  You have real performance marketing experience and understand it deeply — you know what a hook rate is, why thumbstop matters, and how to connect creative decisions to data

💎  You’re strong on camera and behind it — you can shoot and perform in UGC-style content well enough to prototype ideas and set the standard for your team

👁️  You have strong instincts for matching talent to briefs — you can look at a creative direction and immediately know the right kind of person to execute it, and you have a point of view on what makes a creator great

💬  You give creators clear, constructive feedback that actually makes their work better without killing their energy or authenticity — they love working with you

📋  You stay organized across multiple brands, creators, and briefs simultaneously without letting things fall through the cracks

🎨  You have deep fluency in digital content culture — you know what’s trending, what’s working, and what feels real versus what feels forced

🗣️  You communicate clearly — translating performance data into creative direction and interfacing seamlessly with cross-functional partners and a roster of freelance creators

📍  You’re based in Los Angeles — this role requires regular in-person presence at our Arts District studio